Recent Reviews from AutoNation Ford Orange Park

Yes, BUT! Yesterday broke a 10-year string of pleasant experiences. Although I had FOUR appointment confirming emails for my 8-3-2110 AM appointment, a service order had not been prepared. I was NOT promptly met. Finally, "Todd" walking by, asked if he could help, and manually wrote the oil change service request. I declined the tire rotation. However, I called thirty minutes later and requested the tire rotation be added and was advised that the proper person would be notified. The Edge wasn't ready until 3:30 pm. When I picked up the Edge, the tire rotation had NOT been done. I paid my bill and left to find that the left dash display had been zeroed out.

Very timely, excellent communication, and reasonable charges. They always take care of you and the staff is friendly and helpful.

Completely unsatisfied and disappointed with my 2nd service visit (10K). Scheduled for oil change and tire rotation. Confused as to why it costed me twice as many points as the first service, when it was the same service. More importantly, My Tires Were Not Rotated. There is a Red dot on my back tires and it remains in the back, when it should be rotated to the front.

Management has lost site of true customer service. My first visit was made with a "waiting "appointment only to find out 3 hours later nothing was accomplished. Service manager made me another appointment to "drop off " my vehicle and they would provide a ride home. It took 4 HOURS for them to get me home and STILL had to make another appointment to get vehicle repaired. General manager called and apologized. I was met with an enthusiastic service tech. When I picked up my vehicle I was told by the only service tech that he was leaving because service feels they have enough business they don't care if customers leave unsatisfied! WOW!!

They tried selling me services i just did myself 2 days prior to dropping vehicle off for recalls. Was told they inspected my throttle body and it was dirty and required i major fuel induction service immediately . As an automotive technician currently for a dealership i had just performed that service with a full throttle body cleaning and injector servicing. Along with the wiper blades i had just replaced that were all recommended once i had told the advisor I’m a technician and i had just replaced them and did the service two days prior he immediately said your cars ready for pickup rudely. I received my vehicle back with hand prints all over the vehicle and the alignment was way off from the recall performed. I washed and aligned my vehicle myself immediately after. Sounds like poor communication between tech and advisor.

Took weeks to get my car back with zero communication unless I called to hound then for answers . Ironically, if you call fir sales, they pick up right away. Finally picked up my car, engine light was on Two stars as I have gone to this shop for over 15 years , no issues However, never again.

Will not be bringing my truck back here again for repairs or services. When I first showed up no one came to greet me. I stood in the office with no one saying a word. The service person I was scheduled to see wasn't even working that day. The service person I got wasn't paying attention to my issues. Couldn't find any of warranty information. I ask that my truck not be parked outside since my sunroof was leaking. I came back multiple times and it was parked outside with rain coming. I've had my truck there now three times for the same issues and they are still charging me for their bad work. They should have reached out to Ford for these known issues but that didn't happen either. My truck now has a musty smell and it was wet when iv picked it up. They didn't even clean it. I will never take another vehicle here again.

Wonderful service

I sold my car to AutoNation and they were very fair with their offer. It was also quick and easy.

Warranty Airbag replacement was uneventful. Work completed in less than 2 hours. Note: When making an appointment for known problem, make sure the Service Rep orders the parts required so when you bring the vehicle in at it’s appointed time, the parts will be there. Took 3 times to get it done.

Came in Friday for an APPOINTMENT for 4 brakes and alignment, and waited for over 2 hours before being told they thought I was dropping it off - that it was JUST getting taken back for repairs. Decided to come in Monday, and I have been waiting over 3 hours now for brakes and alignment......gonna be well over $600!! Update: Which they can't even DO because APPARENTLY these 3.5hrs have been for the INSPECTION. They don't have the parts or machines to fix anything. Wow, when I called to price everything and set up the appt in the first place, you assured me that "everything ford can be done here.

I had an 8AM appointment so I brought my car the night before. It took them 7 hours to take care of my car. After I drove off I realized they had forgotten to put in windshield washer fluid. I was disappointed.

I have been a customer here for 25 years. The Service Department has always treated me like a valued customer and returned my vehicle to me in a timely fashion with all work correctly and efficiently done as promised. Bravo Zulu!

Nice. Clean friendly place

I come here for parts quite frequently and most all of the staff are very helpful

I come here to get my car served because I purchased my car from here the service comes with a fluid top off but they never top off your fluids they always tell me they did had my car service a week ago two of my fluid indicators are saying low on fluid I advise anyone to please check your fluid levels once your car is service here overall the customer service is good I just wish they wouldn't tell me that they topped off all my fluids and they don't

Rob Busch at Auto Ford nation was amazing and helped me to his best advantage he went above and beyond with service , EVERYONE there is amazing and true to there word ! I would recommend this place out of every place . this was my first car purchase by myself and he treated me as if I was his own kid and helped me and explained things to me .

The service done at Auto Nation was great. Every time I have taken my F150 there the service department always contacted me before starting any work . They always let me know if anything else is bad that needs fixing . They also let me know the part cost, labor cost and how long it takes to have the vehicle back to me. And this is great for me. Everyone there "Good Job

AutoNation Ford was very professional and timely in their service. The service advisor (Isaac) was very helpful and listen carefully to my concerns. I will use Autonation for future services.

The easiest car buying that I have ever had... wow

Justin was great and did everything to help put us in a new truck. Thanks Justin!

Service was good as usual. They performed the services quickly and I was on my way. Excellent.

Leah was awesome

Daryl did an awesome job! The transaction was smooth and quick (painless) . If your trying to sell your vehicle make it simple take it to AutoNation you will will get a fair and honest offer.

Daryl did an awesome job! The transaction was smooth and quick (painless) . If your trying to sell your vehicle make it simple take it to AutoNation you will get a fair and honest offer.

They completed the work in a timely manner. They were professional and thorough.

Buying the car from this location was Awesome, but getting my first oil change not good! I was very disappointed with the level of service I received! This was my first oil change, since buying my vehicle, from this location. I scheduled an appointment, When I arrived one person checked me and told me to have a seat in the waiting room, and then another person called me on the phone when my car was ready, no one told him I was there waiting for my vehicle. One day after having my first service, one of my windshield wipers stopped working, I was told by The receptionist to swing by to have them check it out, since I just had my car serviced the previous day. I arrived, and was received by a very rude service manager, he stated sorry we can’t look at your vehicle today! They started the process of getting a rental. While waiting for the rental, they informed me my vehicle was now fixed! They discovered it was just a loose hose.🤬 I definitely think the problem I had with the windshield wiper, was related to my car service I had two days prior, since no one had been under the hood of my car since I’ve owned it. Would not recommend getting service here at all!

Switch to using this Lincoln Dealership because service is much better.

Service department overbooked service appointments, then tried to push my wife to accept a 2-3 hour wait time for an oil change. Not the first issue with this location, but it will be the last.

Chris, The used car manager, and Paul, one of the salesman made our experience wonderful. They listened to us and helped us out wonderfully. This was our fifth car purchase there and we'll go back for the next one. Jason, the new manager in the service department does wonderful as well. He hears my worries (as someone with huge anxiety around cars) and always does a great job.

AutoNation Ford Orange Park has taken care of my vehicles in an outstanding manner from my Service advisor Tom Summers to the service tech Steve Hunsberger. Its great knowing that my service needs are taken care of correctly and professionally. Thanks guys. I appreciate it. Rich Descoteaux.

The whole staff was very good... Top marks

I needed an oil change and tire rotation as it had been a year since purchasing my new truck. I had driven just over 3800 miles since the purchase, per the odometer. When I called on the 5th of June to bring it in, they suggested I schedule an appointment, and June 26th at 08:00 EST (early in the morning to ensure it would be one of the first serviced) fit my schedule best. I inquired how long it should take and 1 to 1.5 hours was the max. As I had a road trip this same day, I need to be done by 9:30 am to get on the highway. This fit my time frame well. I arrived at 07:55 EST, they checked me in and called someone from service saying I had a service pack ( clipboard with papers is what it was) that per my inquiry to the tech makes it more efficient and expedient. The gentleman came out, and immediately recommended a front- end alignment, $40.00 in addition to my services. I advised they could check the alignment and do it, if it was needed. At 08:40 EST, they finally took my truck back, I walked into service and advised the service rep to go ahead and include the alignment as I had checked the warranty and in the first 12 months or 12,000 miles, the alignment is covered under warranty. As it was "covered" why not include it. When I stated this, the alignment was no longer needed. Fine with me, whatever right. At 10:20 EST I went back into the service center and inquired about where my vehicle was. As it was now two hours past my appointment time, and 40 minutes past my hoped for deadline to get on the road, I was not to happy. I also sent a messenger request on Facebook (no response has been recieved) as a complaint. About 10 minutes after going into service, they brought my truck, and didn't provide any paperwork to me. I had to request it. They provided the paperwork: Multipoint Inspection Oil change Tire rotation They did not charge me, but my points would have covered the cost anyways. I figured this was due to the delay but suspect something more at this point. During my trip, where I got on the road at 11:00 EST, as fuel was required to get started, it was mostly rainy. On a few instances where it was not raining, I would spray my window washer for a random bug splatter. At 164 miles, I was notified I was low on washer fluid. 164 miles. In the year that I owned the truck and drove it 3800 miles, I was low on washer fluid only once before. I filled it up at that time, and had to fill it up again this day as well. They did not fill the fluids apparently, which is part of the service. As it was taken in for a fluid change, I cannot be certain anything was done. I am likely going to have the service done again, at another location, just to be sure. Paperwork is checked for the services being completed,, but they were not.. I called to speak to service that day and no one answered, so I called back for sales. The gentleman that answered indicated I should leave a message for the new GM. He stated that the new GM took service complaints seriously and would soon call me back. It is now 08:30 EST, June 28, (two days later) and that has not occurred. Unfortunately, this is NOT the first time we have experienced issues here. We bought, and serviced, both of our vehicles here and since our first purchase in 2018, virtually every service appointment has had issues. The biggest was my wife's vehicle had a problem that they stated wasn't covered under warranty, even though we purchased their best extended warranty plan. It took them two weeks to resolve this, in addition to having to buff out all the scratches all over the vehicle from a shoddy car wash that we "added" as part of the service. I am fairly certain it will be the last we use them for anything. I may try the Autonation across the river once (we have their warranty) but I may just forgo dealership service altogether. It seems they are little more than a ripoff. Specifically in my experience with the service center at AutoNation Ford.

Everyone was very friendly while I was waiting for My Escape to be checked for a possible Recall Issue, Service Advisor Megan went the extra mile to make sure the job was done right.

Took over 2 hours for service.and not really sure what was done and the condition of my truck .I was in for a 10 thousand mile check-up. Tires were not filled to 40psi. If things don't change I won't be back. Not even sure tires were rotated.

Mala experiencia mucha demora por cualquier cosa

Have had oil change an tires rotated, always pleasant. Great waiting area! Staff is very courteous and helpful.

Sales department its great, but the service department that its full of excuse an overpriced service and no one know the price of anything besides the manager sound and smell fishy. At the end service department to waste my time 2 times with fake appointment and didn't address my concern make and force the sales department looks neglect. If they mentioned will call you back in 5 minutes (5 min = next day), so you may know what kind of experience I have....

Absolutely superb! Had a leak which ran into the front passenger floor of my 2018 F150. They fixed the leak and replaced the carpet and everything else that had any water damage. No questions asked

Very courteous and professional.

Service department was excellent at getting my truck in and fixing in one day

great service and helpful managers!

The service representative never asked me about additional services they performed on my truck that they charged me for. Also I had to go and ask about the status of my truck after two hours even though I had an appointment and they were just supposed to be changing my oil.

Great service: Thank you

Very quick and reliable service! Always courteous g to it right!

I had a horrible experience with Auto Nation and never want to deal with them again. Because of their lack of customer service, I will never own a Ford again. I have a Ford Escape and I love it but I am a widow now and I need people to be HONEST and helpful but that was not my experience whatsoever. They couldn't diagnose what was wrong but wanted to charge me $87 for windshield wipers that I did not need!!!!

Professional, Knowledgeable, and courteous staff. Clean facility, Kid friendly.

They are always professional and always come and give you an update on what might be wrong with your car.

I awkwardly got my car seat base stuck in my car to where I could not use it. The seat belt would not retract to release it. The guys in the service department got me in right away. It looked like it was going to be a pretty pricy service repair where they’d have to cut my seat belt! We were determined. They got the seat belt taken apart and I was out of there within 20 minutes!!

Great service as always

Good Service! Jeremy Hart provides excellent service!

I have purchased two cars from here. Sale department is amazing. Both vehicles had the Tire & Wheel Protection plan. DO NOT BUY THIS COVERAGE!!! It covers nothing. They tell you that it covers road hazards, NOPE. Finance and service are in debate over whether or not my damage is covered. You can buy vehicls here, but run from the service department.

Polite , patient, and knowledgeable especially since since I bought my 2017 escape at carmax!

I had such a lovely experience with Robert Busch. He had helped me when no one else was able to or even wanted to. He took the time to work with me and get me where I need to be. Not many people you find has such patience. Thank you Mr. Busch for getting me in and out in such a quick time period and having explained and prepared the whole process.

Outstanding customer support !!

I came in with what I suspected was an ECU problem with my Expedition. Off the car goes to the back for a $69.99 diagnostic. The service writer came back to me with a figure that I saw on the paperwork of over $2500 dollars. Then he commenced to say you need the following 6 items 1) Front brakes $209.95. 2) Rear brakes $209.95 3) Brake flush with the brakes $149.95 4) oil pan leak $436.00 5) coolant system service $149.95 6) Fuel System service $239.95 I said I brought the car in here for a possible ECU problem not all of this other stuff. What is wrong with the car on the gripe I am here for. He said ECU. Which with an overprice ECU at $566.35 and the labor at $252.99 that charge for that was $819.34. Oil Pan Leak - i said there is no oil on my driveway. He said its just a seep. I could not see it so I agreed to the $436.00 quote, but then with a new gasket not on the quote it was $493.26. Oh and then he said he did an oil change and that was extra. I said the oil should be part of the oil pan and the filter was replaced less than 1000 miles ago. Why would you change the filter anyway. I refused to pay for that so he took it off. Now to the rest if it. Coolant system service - I looked it up on my iPad and it had been changed 14000 miles ago. He said I did not know that. I said you should because it was done here at your dealership. So the rest of the overinflated items did not happen. I did not appreciate the attempt to run up the bill one bit. He claimed he gave me a $100 military discount but I have never gotten that before so my assumption was he jacked up the prices then took $100 off. I will never set foot in the dealership again. I miss Dan Coburn in service. He was honest and I Trusted him.

Poor service! I have reason to believe the work they said was done either wasn't done or more damage was made to my vehicle then when it went in. Hopefully not intentionally!

I have been rattled to no end about being in a car wreck today but Mike Shad has the best customer service in the world. J.R. is my service rep. and he took care of me as if we were blood relatives. He contacted the insurance company immediately to ensure proper handling of my claim and movement of my vehicle. The original USAA representative seemed new and had planned to have Co-Part tow & salvage my car which didn't seem to make sense. J.R. explained the services that Mike Shad Collision centered offered and their outstanding, long term relationship with USAA which allowed USAA to make a better decision in keeping my car in place for analysis and possible repairs. I don't currently know the outcome of my car situation but I do know that I'm in good hands. I highly recommend this service center for all your auto needs. Relationship and repairs with a smile. Thank you for your support.

I FOUND THE SERVICE TEAM TO BE VERY KNOWLEDGIBLE, FRIENDLY AND ONE OF THE BEST SERVICE DEPARTMENTS I HAVE EVER BEEN IN. TOM SUMMERS IS ONE OF THE BEST SERVICE ADVISERS I HAVE EVER WORKED WITH. GREAT SERVICE !!!

Took in my daughters car for recall work, they handled everything exactly as described from scheduling to repair and getting back on the road. Everyone I interacted with at the Service side was incredibly friendly and easy to work with.

Good service department. Always on time with scheduled service and usually finished a little earlier than expected. Fairly priced as well.

Work performed in a timely manner at a good price.

So helpful and let you know what’s going on each step of the way! Scheduled an appointment and got in and out quickly!

Great service all around.

Outstanding service by Sales Manager David Bruton!!!!

As far as the work it is fine, but some of the service managers you work with you have to watch everything they do, you can have a service plan, call in and double check and make sure it's still in effect and when your car is done they will still try to charge you and argue with you about it. Next time I buy a Ford I will be going other places other than AutoNation for purchase and maintanice

Great experience treated courteously with patience and no pressure.

Such a smooth and easy process. They were all so kind and helpful. Absolutely love our new Expedition Max

Very great service department got me in and out which was amazing. My very first service since buying vehicle for Christmas in 2019 since I have literally just hit 3000 miles and it went great!

Friendly. Personable. Awesome service. Makes you feel like family

Robert Haines (military veteran) was very helpful. I was in and out with no issues.

Great dealership with fair prices that sells high quality vehicles. My salesman Nathan was very courteous and knowledgeable. I spent quite a bit of time looking at used cars at other dealerships and finding various undisclosed issues with the cars they were trying to unload on me. I highly recommend saving your time and money by coming to Auto Nation first, they will be my first stop for any future vehicles.

With several 2nd chances given, after 11 years using this dealership, (Blanding Blvd, OP, Fl, I think it's time to look for a new service provider. My vehicle was up for a recall on a brake issue. I began receiving recall notices from Ford over a year ago. I have called this dealership on four occasions, spread over several months in 2020 regarding the recall issue. I was told that the VIN for my Edge was on the list. However, each time I called I was informed that the parts were not in. I continued to be patient, due to the "Covid" situation. I called again, 5th time, in May 2021. Finally, they were able to make the app for June 1, 2021, was told it would take half the day and no loaner car would be provided. I made special arrangements to get my veh to the dealer on time at 9am and my service person said she would try to have it done by 1pm. I also scheduled my oil change and wiper replacement as well. Around 2pm, having not heard from the service rep, I called to ck on the progress. At that time, I was told they could not fix the recall issue because they ran out of parts just that morning!!! My service rep said she called other dealerships in the area to get the part they were missing, but was unsuccessful because those dealers only ordered for their scheduled customers. My service rep said their dealership ordered in bulk!. Now I have to make special arrangements, again, to get off work to handle this important situation. When I picked up my vehicle, the sting of the $116 bill (oil chg & 3 wiper changes-$9 to install the wipers was quoted to me, but wasn't told it was $9 for each one!) was supposedly discounted 10% for my inconvenience. I am a loyal Ford customer, for over 20years, and will remain so, but will be looking for a new service provider.

Severely overpriced. My appointment was for 7am, they weren't done with an oil change, alignment and tire rotation until 330p. On top of this they tried to charge me $385 for a replacement key. What used to cost $80, cost me $225. I'm ready to buy a new truck but I'll be taking my business elsewhere. Subpar at best.

Josh was extremely helpful and knowledgeable, and went out of his way to get me into the exact car I was looking for. 10/10!

***buyer beware*** Went to buy the Mach e mustang today. I was willing to pay full sticker. When they were drawing up the paperwork, they added a $2500 “Limited availability fee”. When I questioned the manager about it, he arrogantly reported they added that in there and would not take it off. We will just wait and buy it somewhere else. Hidden fees and arrogance lost them a guaranteed sale.

held my car hostage for 6 weeks while it "waited in line" to be looked at

Prompt service and it was completed when promised. Tammi is the greatest!

Friendly and courteous service. They go over everything with you and the service is fast and convenient

They are awesome the 2 times I've taken our car to them i had no complaints thank u Autonation 2t014 Ford Taurus silver I'm grateful for those people. Jeremy are awesome 👍👍

Great service an friendly communication helpful staff

Very professional. I ordered the part it came in everything was smooth sailing. I will always drive a Ford and go to Ford for service.

I brought my 2015 mustang in for diagnosing for lights on dash hill assist and brake and head lights flashing. They said it was switch under brake pedal and did fuel injection system but never addressed hill assist light and bogging down. I picked up entered my vehicle which no radio and dash instruments had to reset by mechanic now having to take back yet again because person whim checked my vehicle in dis not note all instructions and issues

Got an email on 12/27/18 stating that the truck's price went down, I made an appointment and reserved the truck online on Friday 12/28/18 and Got a reply back that it was all setup to go and check it out on Sunday 12/30/18. Got there and got the good news that they already had sold the truck, no phone calls or any communication. Nice work autonation, great communication skills.

We have serviced all our company trucks and bought new family vehicles here for over a generation. Our experience is usually great although the last service was not up to par. The new Super Duty service tech Jeremy handled my 2011 F250 truck for an 8am appointment Thursday the 13th. I brought my truck in for an oil change, tire rotation, coolant check test, AC test, and driver side noise inspection. I was told at 5pm all work was complete. I picked up the truck and paid; tires were not rotated, oil was not changed, coolant check light was still flashing, and my AC did not work at all (i brought it in knowing it had a small leak due to minor cooling power loss yet it worked). I did not hear from Jeremy and went in the next day to let him know nothing was complete and afterwards then he informed me that he knew and would take care of it all. I brought it in again Wens the 19th asking in advance for a quote on the small repair to the AC but no response just a bill after it was done. Everything is now complete along with a partial repair to the AC and i have again asked for a quote for the additional major repair i was told it needed for the AC and 2 business days later, no response.

I don’t recommend anyone ever use this dealership. They are a joke... the service department had my car for 2 weeks. After calling them 7 times over 5 days. I was still never called back and updated if my car was even being looked at. I asked for a rental multiple times and was told he would call me back and let me know, to which he never did. I even called again asking to speak to the manager about the situation (still was never called back SHOCKER). 13 days later they finally call me a say they found the issue and ordered the part for next day shipping. We went to pickup the car this morning, was handed the receipt and told that it is fully covered under warranty. Now 6 hours later the technician calls me saying that it’s not covered under warranty and that I need to pay for it. Worst service I have ever received through a dealership in Jacksonville hands down. I would never recommend you use this one.

I want to thank Brad and Rigaud, specifically. These two gentlemen treated me with respect and professionalism. My transaction took a little longer than expected but they kept me informed about the delays. Go to Autonation for your car needs!

Always provide swift servicing appointments with top notch customer service. We've been going there for 3 years and without problems!

I took my car to get repaired and the car stayed with them for a month, after it was done and repaired I drove it home only for one of the side parts to come out. I pulled over to the side of the road to check it out, the part that came off had a lot of scratches on it, now I’ve had this car for a year now and never experienced that problem. I confronted them about it but they said they never touched it or removed it. Considering how easily it came off after a drive, I find that hard to believe.

The staff at Auto Nation Orange Park location are the best service personal that I have come across in my 73 years of life. It is truly a wonderful place to have your car serviced. Hats off to Tammy and the rest of the crew. Thanks guys and gals for my wonderful experience.

It was great! Made buying a new truck easy as can beee!

if I could give 0 stars I would. Buying from AutoNation ford orange park was the worst experience in product and customer service I have ever had. The problems with the truck ( electrical, water in the door, DRY ROTTED TIRES , BRAKE CALIPER HANGING OFF ROTOR ) were minuscule compared to the rude staff. The GM and finance department in specific have been a nightmare to deal with. Autonation owes me THOUSANDS of dollars from a Vehicle protection program that I canceled but Christine in Finance refuses to call me back after several weeks of calling and leaving voicemails. She told me the VPP would only cost me an additional $1 per month.... it turned out to be an additional 4K to my principal! Watch out when buying here!

It was perfect in and out very well managed.

Came in to get a tire patched, staff was friendly and the service was good.

5 stars is for Tammy as she is always the best! .

I recommend coming here if you are wanting or looking for a vehicle. They were very down to earth and friendly. And the process was the best experience I’ve ever had. Thank you and keep up the awesome work!

Absolutely fantastic experience. Rob Busch, hybrid service/sales executive really treated me right. Thoughtful, hard-working, diligence in both finding the right vehicle and getting me the best price. Such a great experience on the first car, I went back the following week and bought another! 😀

They did not follow up with me. I was looking for a van. They did not bother calling me back with information Poor service here.

I took my 2012 Van for a complete check over Jeremy is my Service Advisor and he was nice and made sure I got everything I needed done. I will be back when my Van needs Service.

Easy to get an appointment, and the work performed is fine. It just does not have that 'we value your business' vibe that it used to have. Had a coupon for 20% off recommended services and was told by the service writer that it did not include oil/filter changes. Since when is that not a recommended service? When I brought it up at checkout another service writer heard our conversation and said it was absolutely valid. This type of thing bothers me. Also, I have a new 2021 Ford F150 on order; this will be our dealership, it will be 7th vehicle from this dealership since 2013. I felt they had no idea I was a long term customer. Good thing the sales folks are great.

Quick excellent service . Always a pleasure to do business with ...

Mark Toney was very helpful in finding the vehicle that met all the specifications I was looking for. This was my first experience purchasing a vehicle of my own and Mark did a great job of explaining each step including the steps that I needed to take after making the purchase. I would definitely recommend anyone looking to purchase a new vehicle to go see Mark Toney.

We have an E450 powered Class C. The Service provided by Jeremy and the service team meets all of our expectations as far as communications and turn around time. We are relatively new to this facility but if these first two visits for service are any indication of the long term then we'll be Happy Campers so to speak. Thanks and keep up the great effort. :-)

The service reps are incredibly friendly and knowledgeable. They had me back up and running the same day as drop off.

Great Experience, if you are looking for a vehicle I recommend making an appointment with Nathan Goodroe. He was professional, helpful, friendly and responsive. Vehicle buying and shopping can be very intense. Nathan took all that out of the picture.

For real, I don't think I was there more than two hours got in my car and drove away.

I am confused and sad. I bought the Silverado 2019 car 9 days ago, and I noticed a strange noise in it coming from the belt pulley, okay I called last week and got a job at 12pm today. I arrived at 11:30 am, and was released at 1:30 pm It took 2 hours to tell me that Chevrolet's pulley is out of stock and that it will arrive in 3 days ... I wonder if a pulley (a common part) doesn't have in stock ? if i go to chevrolet they will fix the car under warranty? I need to travel tomorrow and I will not be able to because my car was not ready I returned with it the same way I delivered it.

Justin was very helpful and professional. He took the time to make sure I was completely satisfied. They custom ordered my vehicle and handled my trade in. Everything was quick and painless! A+

30K service at AutoNation for 2017 F150. My service advisor was Jeremy Hart. I had an appointment and was in and out in no time. Recommend AutoNation and Jeremy.

The 2 visits I had there were completely unsatisfactory. From a 31/2 hr oil change to oil dripping on my garage because the technician didn’t wipe off the access that had spilled. I took my car to another dealership due to a recall that was released on my 2020 Shelby and thankfully my car wasn’t affected my the recall. I was informed that during their inspection of my vehicle all clips holding the batter cover were missing. I was asking if I had removed them and I said no. Any maintenance that was done was by Autonation Ford on blanding. I mentioned that I had taken it there for my first oil changed and was told that mostly the technician that did the oil change forgot to put them back on after he checked my battery. So I would rate my experience at Autonation Ford on Blanding in the dumpster. I was told not to take it there by other coworkers but I decided to give Autonation chance and now realize it was a huge mistake. I will never visit there again.

Always so attentive and willing to take care of all your needs

My service manager was helpful and to the point. No messing around because our time is valuable. Had to leave my car but when I came back it was ready to go. No standing in lines. Here are your keys and I was ready to go. Thank you.

Took time off of work to bring my truck in for an airbag recall with no lights on the dash. after the truck was done (an hour and change later) I go to take possession of it again and when I start it up there's a check engine light... when i told the service writer about it he went and "spoke with the tech" and the tech said it was on when he took it back to the shop. When i told them they were mistaken they told me it would be $70 just to hook up their AuTel and tell me what the code was. Horrible scam like behavior from this service dept. and I will not be going back.

I have had my 2017 Ford Explorer and have had the battery replaced twice! Since when did batteries only have a 2 year life? Not to mention the dealership only warranties their battery for a year!! I bought one for cheaper than they were going to charge me and this one has a 3 year warranty. The dealership needs to be better with their warranties!

Not a great experience. Scheduled a service for a recall on my Flex a week and a half in advance and decided to include an oil change. Brought my car in on the scheduled day, waited 2.5 hours to find out they hadn’t ordered the part for the recall and I’d need to reschedule.

Good cars available. Fast and friendly service. I’m happy with my purchase l.

Very nice place and very professional, clean atmosphere and fast service but most of all I thank you for the covid practices social distancing

Consistently good service. I bought a maintenance plan for my 2017 Edge and it has been a great investment. I make an appointment, wait in the nice lounge area and never worry about the bill.

Nathan and team were great! My daughter loves her new Bronco..

Great work on F150 for body work. Staff was great, got parte quick and finished in time. Will use again.

Have always had a professional experience there. The service department is exceptional and respectable.

The service department had me checked in and completed my service in record time.

I am not sure what changed recently but after years of exemplary service, the method of communication at this service center has apparently devolved from immediate and informative phone calls to vague and inconsistent text messages. My car was kept at the service center for six days, and for the majority of those days, I had to be the one to ask for an update when an entire day would pass with no communication. Once, the "update" I received was simply that no one had any news to share. This is the first time I have had such a negative experience here and I hope it will be the last.

Great experience at AutoNation Ford Orange Park. Daryl was my salesman and actually made my car buying experience fun and enjoyable. Great personality and advocates for the customer. I will definitely be back for any future purchases and services.

I have always had good service with Auto Nation.

I have been getting my vehicle serviced at AutoNation Ford Orange Park for years. I have always had great experiences. However, this last particular time I went to get a tune up and added brake service because it was a suggestion. Everything was fine until I picked up my vehicle and my tire sensor was on and a Mechanic tells someone at the register, "Yeah make sure you tell her to get her tires fixed." BUT. When I dropped my vehicle off the sensor was not on and on my bill and details of my service it literally says my tires are in good condition. So now my tire needs to be serviced. I never had any issues until I picked up my car.

We received a recall notice from Ford for a faulty luggage rack. we scheduled an appointment the service person said they did not have the part but he would order the part. After a few weeks I called back only to find the part had not been ordered. After almost two months I called again and was told he did not know if it was in yet. He checked and it was there. I scheduled an appointment for 9 AM a few days later. We dropped off the car early and were told they would call us when it was done I was told about 4 hours. About 3:30 the service person called and said he was not sure if it would be done that day. I asked why since the appointment was for 9 and was told the tech had to be assigned and there were other cars ahead of us. Got a call back about 4:30 that the car was ready but there was tape holding the rack in place while the glue used cured. for several more hours. This is one of several issues with auto nation over the past year. We have bought 8 cars and trucks over the past 30 years there and we are going to find another place to purchase 2 more vehicles in the near future and have the servicing done

I dreaded the fact that I had to go to the dealer after having my new Ranger for only 24 hours, however I had a nail in my tire. I showed up and they took care of the nail, fixed the flat and charged me a whopping zero dollars. That's customer service at it's finest. Great Job Team.

went in for oil change they changed every filter in it at 799.00 don’t know if we needed them

After a few weeks of looking at vehicles I stopped in today hesitant about the experience I would have. David met me almost immediately and made me feel welcome and that my business actually mattered. They extended every courtesy and kept me in my figure for monthly payments. I highly recommend their dealership to anyone looking for new wheels

I took my truck to get the number pad replaced on the driver's door under factory warranty. They replaced it and it didn't work when I got home so I called them and they said they would order a new one and call me when it came in. Months later I went in for an oil change and reminded them they were supposed to call me about the key pad but never did, they had the part and replaced it. It still didn't lock or unlock my doors and I was told they would reorder the part and call me when it came in. I take my truck in for a knock in the engine and am now told they want to charge me $335 to replace the key pad they never properly fixed because I'm now out of warranty.

This will be a short review because it doesn't take much to say.....AWESOME EXPERIENCE! I was partnered with my salesperson in less than 5 minutes, shown the vehicle 5 minutes later. Offered top dollar for my trade with my sale complete in less than 2.5 hours from start to finish.

Was there yesterday without an appointment. Expected to have to wait. Waited, Tammy was great and provides excellent customer service skills.

This will be a short review because it doesn't take much to say.....AWESOME EXPERIENCE! I was partnered with my salesperson in less than 5 minutes, shown the vehicle 5 minutes later. Offered top dollar for my trade with my sale complete in less than 2.5 hours from start to finish.

I stopped in for regular oil change at 2:00 on the 22nd. After waiting for 2 hrs I went out too service lane to see what was the problem. No one new anything.At this time the service rep entered saying it would be another 15 minutes with no answer why so long. I asked for Manager, l asked him the same question. He looked at me and said he had no answer at this time. I then asked for clarification with no reason given. I then asked for some sort of relief for my bill, then he said he would comp the bill. He said he was sorry and I got keys and left. I’ve been going too Mike Shad for years and always been well satisfied. Dan Coburn has always been there for me. I understand he in parts Div now. My rep yesterday needs too be trained in customer service. I’ll think twice before returning, Very bad Service, you loose customers. Mike Shad Ford and all their Awards does not make for GOOD SERVICES. Very Disappointed, Charles T. Hodgson.

Paul Harney is the best Sales Specialist I've ever worked with for a care buying experience. His knowledge, professionalism, and overall charisma is 5-STAR! The finance team was also fantastic! Thank you allowing me into the AutoNation family!👨‍👩‍👧‍👦

The service Is excellent! Tammy is the best representative ever! And please open a satellite shop in Green Cove Springs or Fleming Island!

Always courteous, fast and knowledgeable.

Once I pulled into the service lane, I was passed up by at least 10 different for employees without being attended to. After 13-15 mins, I asked an employee if I had to check in with someone inside the office, although signs clearly stated to remain with your vehicle. Once a service attendant checked me in and we discussed the service required, I asked for a courtesy car wash and was told they would take care of that. After service was completed and I was given my keys in the office and paid an unexpected $70 for a cabin filter, I noticed my vehicle was not washed. At that point, I was too frustrated to bring this to sideline attention, so I just left as an unsatisfied customer.

We have been using the service at AutoNatio OP for 8 years. I will only bring my car there for service. They are polite, efficient, professional, and the customer is important! I highly recommend them.

Not very efficient or friendly. They made me wait to make sure they knew what they were doing, then after 15 min they let me go. About 45 minutes later he calls to tell me they don't have the recalled airbag he spent 15 minutes checking on, and they don't know when they will. It is not a short drive there for me so I asked if they could look at a ruff idle I was having wile they had it and I did have an appointment allotment of course they could not. They are too busy for there own good.

The process went very smoothly- I had viewed the car online before arriving at the dealership and was promptly assisted when I got there. I had not done any preapproval for financing, but their department was very helpful and was able to get a very good rate for the loan. Would recommend.

Service advisor was terrific. Tammy always kept me informedon the vehicle status and updates to needed service. Service was performed within the time promised. Refreshing to have a positive experience at a dealership. I won't heisitate to have all my regular servcie performed there.

I dropped my explorer off on monday at an 8am appointment they said they would call with an update later that day...well no calls monday so tuesday i called the lady said ill have your advisor call you he's busy right now...no call back that day. I called the next day same thing ill have your advisor jeremy call u asap no call same thing thursday and friday. I do not recommend this place very unprofessional i cant even get a competent person to tell me what my car needs let alone when they could fix it.

Very good dealership.

I had a great experience with Nathan and dealership. It was very clean. He was helpful and would highly recommend him to help you find your next vehicle

Tammy did a great job of letting me know what was wrong with the truck and when it would be done. And it was

I went in for a recall repair. My treatment by the staff was less enthusiastic then when I have brought my vehicle in for repairs, where I pay for services.

Everything I expected I got the car I wanted and at affordable price good business people all around

I made an appointment and dropped my vehicle off because the battery was dying. I received a call back about 3 hours later that it would be $450 to replace my battery. I stated that I didn’t want it replaced by them because that price was outrageous. I’d just come get my vehicle. I showed up, and the battery was replaced but he gave me a discount.... I paid the Bill and left. I’ll never be back.

Update The service manager at Ford called me and took care of my problem and I must say they did an outstanding job to resolve my issue and I think them very much happy customer😁

The best car buying experience I’ve had by FAR! I’d recommend Auto Nation Orange Park to anyone and everyone who’s looking for an honest and hassle free trade-in or buying experience. Robert was kind, patient, and professional and we will be contacting him when we trade in our other vehicle! 5 stars across the board!

This is my 5th purchase from this particular dealership. While I'm not gonna do jumping Jack's over their facility, I will however give the highest praise to the staff that work there. From my salesman to the person who helps keep the place clean and tidy. The customer appreciation that I have always been given is why, despite my lack of interest of the facility, I continue to come back to this location. Every encounter I have with someone there is always a positive one. Everyone always has a smile on their face. I honestly don't know how the mechanics feel about working there as I never gotten an opportunity to talk with any of them, but I have never had to bring back any vehicle to redo any work that was performed. I leave there with a peaceful feeling that I know whoever it was that worked on my truck or car did it right and showed respect for my property. I highly recommend this dealership to anyone who is in the market for a new or used vehicle. You will be treated with respect and shown appreciation for your visit.

Wife had an issue and i told her to go to dealership. They were knowledgeable and helpful. Less than an hour later she was on the road again. Repair was handled under warranty, bad car battery. Thanks Autonation Ford Orange Park.

I went for an oil change. Prompt service with my appointment.

I work there

Explained what they did and what to look out for

It started with being responsive to an initial email inquiry. Followed by a few phone calls and an in person visit. Jack was responsive through the entire process, understood my requirements and limits and worked with me. No pressure. Everyone else at the dealership was professional and friendly. I would highly recommend Autonation Ford Orange Park to anyone searching for a vehicle, for a personal professional experience.

My car is currently at the dealership getting serviced again for the same issue that was supposed to be repaired. Communication was poor for the 6 weeks Ford had my car, however I was given a courtesy car, thankfully. Hoping this time my car comes back fixed.

The service tech was professional and friendly and they were able to repair my vehicle in a timely manner.

The service tech was professional and friendly.

Very nice and courteous staff who do all they can to take care of the customer. This business requires someone e we go is able to multi task. I have purchased an endless amount of vehicles here and never had any problems at all. I do all my services here which helps in a good trade in. Special thanks to Gil and Marley who always do what they can do to help

Had oil change and systems checked on my 28’ class C RV that rides on a E450 chassis. Not many places can handle this baby. They had me in and out in under 4 hours. Outstanding!! James was pleasant and friendly and carefully went over the things that were due or showing signs of wear. Lounge area was nice with coffee and water available, with seating spaced out so people could sit comfortably. Masks were encouraged but not required which is awesome! Let people live their lives and provide spaces where everyone can feel welcomed and safe. Customer focused baby!! Good stuff. Will definitely come here again for my future service and maintenance needs.

Been waiting since Monday 5 April (4 days) for the call they have found the wiring harness needed for my 2007 Sport Trac which I purchased new from the dealership. NOT HAPPY about the wait. Parts and labor estimated at over $2000 when completer.

I appreciate the honesty Auto Nation employees have given me.I always taken Ford Edge to Auto Nation for maintenance/repairs.Light appeared so taken car to Tire Kingdom.I was quoted $300.00 I went to Auto Nation for oil change and to have this stay on light checked out.The light went off with air put in tires and did not need repairs that Tire Kingdom said was needed for light to go off.

Great service department. On time and as promised. Sales, well, let me say that I will not buy another car there.

AutoNation Ford rocked it! Walt was awesome and I would recommend this dealership to anyone . It is rare to be able to say that a car dealership made the whole process simple and quick. What a great car buying experience!

Door took 2 months to come in due to “covid”. After dropping truck off they finished very fast but paint is not perfect have a small run and bits of trash in it. they also forgot to hook up temperature sensor in door causing check engine light, ended up taking to another shop.

what was done for my car earns the 5 stars. I would like it much better if the service person would put all displays back to the way I had it set up. As it was I had to pull over and call another service rep. She was able to talk me through it. I had tried using the book but that was just more confusing.

Worked with Gil Allen. He was professional, informative and knowledgeable. Even in a fast past atmosphere he remained vigilant and friendly. Helped ease the process of purchasing my new vehicle. Between him and Chris Dame the transaction wasn't time consuming or unbearable. Wouldn't go anywhere but here. A++ Customer service.

Really slow on service it took them hours for just a oil change with an appointment. Disappointed

Rip offs

Excellent experience buying my new car. Justin Johnson is a great salesman

Awesome service...no appointment and still got me back and fixed the truck in a super timely manner...Highly recommend

First repair visit was great. Didn't take long. So far so good.

On 3/29/21 I had a scheduled appointment dealing with a service advisor whom I will not mention. However, his customer service was not welcoming which caused me to become frustrated. Hearing from a distance while taking care of her own appointments TAMMY MILLIGAN saw that I was not happy, stepped in to look into the task at hand between the service advisor and I. TAMMY MILLIGAN took charge of the situation with GREAT CUSTOMER SERVICE. SEE TAMMY MILLIGAN IN THE SERVICE DEPARTMENT, SHE ROCKS! I also would live to acknowledge the location manager too for being present when I arrived to pick up my car. He took the time to hear my concern and assured me that my concern is important and he will take care of the matter from there.

Was timely on repairs

Brought my 2016 mustang GT in to diagnose a check engine light. I scanned it with my scanner beforehand and there are two codes present. P0300 and p0308. I googled the issue and found where Ford mechanics discussed the problem with the 5.0 engine when those two codes are present. P0300 is a misfire p0308 is misfire on number 8 cylinder. Generally it’s not the plugs and coil pacs it’s a broken IRM runner in the intake. So I bring it into your service dept. I’m dealing with Jeremy. I let Jeremy know the research I had done and he said the would diagnose and see. Get a phone call from Jeremy saying that the car needs plugs, coil pacs,and fuel injection cleaner. For one the car has only 35,500 miles on it. 2. It idles and accelerates without a misfire only at steady speeds does it seem to run a bit off. I can’t afford to chase the problem. I felt like the diagnosis was not correct. So I went to pick up the car and discuss the problem with Jeremy. No help there. Wasted $74 for diagnosis. Since You guys won’t fix the actual problem I am forced to take it to another dealership or get my brother in law who is a licensed mechanic to help me change it out. Checked on a new intake form your parts department. The cost was $502. I found a new one at a Ford dealership In Michigan for $308. In all I don’t plan on bringing my car to your dealership for any repair. So far over the years I have bought 3 cars. My dad bought one from you and so did my sister. Very disappointed. Use to be a 5 star service dept. Thanks Mike frank.

Quality of service repairs

Great Service at this Dealership, they always take care of things and make sure things are done right! 5 of 5 stars

James was professional, courteous, and a wealth of information. However your policy of not keeping in stock at least 1 'order' of the oil for my oil change is not good. Waiting for 4 hours before work was done that should have taken 1.

My experience with the technicians & employees of AutoNation Ford Orange Park is always pleasant. They are very professional & courteous, and the service is always expedient. James, my current advisor, is always on top of what's going on and keeps me apprised; he is very thorough in our discussions of any issue with my vehicle.

Everything went well but forgot to put in a sticker to remind me on my next service.

Prior to this visit, the tech acted like he couldn't really help us. We brought it back again when the check engine light came on, and interacted with Tammy. Tammy was our biggest advocate. She wouldn't take "nothing we can do" as an answer. She was a force to be reckoned with until her techs found the issue. We are extremely grateful!

I've always been satisfied with my local Ford dealership and service departments work. Normally would give 5 stars, never had a reason not to. I brought my Expedition (84k mi.) in for it's Oil & Filter change, Rotation, and Multi-Point inspection. The inspection resulted in all green for my cooling system, but the hoses went out on me the following day. When I returned my vehicle we were not quite sure what the problem may be so I asked for the diagnostic to make sure nothing internal was also affected. Diagnostics passed, but they still replaced my hoses etc..(of course) and cleaned out the affected cylinder(s) from the coolant leak etc.. On the way home a slight rough idle, I figured that may work itself out by the time I get home. Stopped for groceries, and the engine ran worse before I got home and then it's light came on. They did not do a complete job on blowing out and cleaning the cylinders, it had to be brought back in and done again. So, the 5 stars lost for the missed hoses on the inspection causing me to have to come back in, then the incomplete cleaning of the cylinders causing me to come back in again. This review is just for this past weeks activities, I have been with Autonation/Mike Shad Ford for over 15 years and they have always been 5 Stars!

Great exp. Service manager Dan O'neal was great and hazzle free. I was kept inform during the whole time.

Had a good car buying experience here. Nice people.

Unfortunately, someone hit my car while it was there being serviced and no one told me. I noticed it before I left. I am an hour away and take my car there because I bought the extended warranty and maintenance contract. I spoke with my service representative before I left but have yet to hear from the general manager. I’m very disappointed. I bought this car after being diagnosed with breast cancer. My husband designed stripes and pink ribbons and had them put on my mustang as a surprise. I take care of my car and even the slightest scratch should have been pointed out.

Josh did a great job helping my wife and out!! Great place to purchase a vehicle!

My daughter talked highly of Josh Besset. He helped her and my son in law purchase a very nice vehicle. Highly recommend him bc thorough and not high pressure. Patient and persistent. Thanks Josh.

After months of searching, I finally had found the car I was looking for. At first was disappointed, not towards any employee at Auto Nation or the dealer itself. I was too late in responding to make a deposit to hold the vehicle. Thought the search continued until I received a phone call from Paul stating the same car I found there was available again. This time I made sure to make necessary arrangements to hold it. Upon arrival, the vehicle was ready for me to look it over and take it for a test drive. Thanks to Paul and A little over 3 hours later I am driving away as a happy owner and new customer. Very clean location and great service. Will recommend Auto Nation to anyone looking for a new or used vehicle. Thanks again Paul!!

Great service, we will keep coming back. Thank you!

Very professional courtesy is outstanding highly recommend

Does not have a hospitality atmosphere

This was a great car-buying experience. I've been to many dealerships and this one was straightforward and free of the typical games that you might expect with buying a car. Rob, Daryl and Lauren were personable and professional and not pushy. I highly recommend this team!

Collision Center visit was better than expected.

The staff at Auto Nation was once again very courteous and professional. I had service on my suv and the work was completed timely. Everything was handled as expected. Thank you.

Very well organized

Aaron is Awesome.. when I lived in this area this is where I came to for ALL of my car needs. I was in a few car wrecks as Florida has horrible drivers. My car was taken care of fixed and looked brand new! They even have a car rental right on site if you are in need of a car while yours is being repaired. If you live close by and your car is taking a bit more time than expected they will offer to take you home and bring you back once the work is complete. All staff I encountered where professional, friendly very knowledgeable in their work and they never ever did more or "hackled" you into more repairs on your car. I really wish I could post before and after pictures of my car, the work was AMAZING and they made sure the car was safe to put back on the road.. because I honestly thought it was TOTALLED.. she looked and ran as good as she did the first day I took her off the lot.. great place guys.. highly recommended 👌

Great service

When I thought I hit a dead end and wasn't going to get the car my heart was set on. The AutoNation family went to bat for me. And got my deal done and extra money to make it happen. I can definitely say they are the folks to see for your vehicle needs. And they won't disappoint. It felt personal and I wasn't just another number. Thanks a lot I

Great customer service associates.

The sales rep was horrible. Rude as hell

🤩great service .Very nice clean waiting room .Dan lets me know what's my car needs and explains it to me very curtest associates .

I had an appointment at 8:00 am on 03/13/21 to drop my car off for an oil change under my maintenance plan. I called at 2:50pm to check on the status of my car. I was told my car hasn't even been looked at and it should be ready by 5 pm. I live less than a mile and decided to go wait on my car. I got there around 3 and asked why it took so long when I had an appointment and the advisor told me they had more important customers to take care of and that it didn't matter if I had an appt. At this point, I was angry as a customer to have been told that. I let them know I was waiting and still sat for an hour up there. The disrespect and rude customer service I received is what angered me. I was a repeat customer and never been treated so poorly as I was today. The sad thing is I have to come here for service since Autonation Nissan was bought out and now Autonation Ford has my maintenance plan.

I love AutoNation Ford on Blanding. The service dept staff is amazing. They communicate with you and answer your queasiness. No matter how silly or small they are. My vehicle is always ready when they say it will be. They even give you rides to and from if it's going to be a couple of hours. A+ in my book.

This was my first new car buying experience, and it was wonderful and memorable. Note: It’s a time-consuming process, but as best I understand that seems pretty par for the course. So, nothing new there. The entire staff was very kind and talkative. Any question I had it was answered in a timely manner. There was no pressure to purchase the vehicle. It was a casual experience that ended with me going home with a new car. Thanks to Paul and everyone at AutoNation for the experience and the business.

If you are looking for good service and affordability for you next car go here. Autonation Ford went above my familys expectations. From Marley and the financial staff to Jordan our salesman, the experience was smooth in buying our SUV for our growing family. Jordan allowed us to test drive the car and test it on back roads and interstate. He was knowledgeable in the vehicle specs. When it came down to the finances we were pleasantly surprised. We got a great deal on our trade and received best rate possible for the car. And the best part, we didnt have to spend all day with the buying process. I highly recommend the warm service at Autonation Ford and ask for Jordan who loves to help find you the car that fits your family. Thank you guys. You are a huge blessing😀

This was my first new car buying experience, and it was wonderful and memorable. Note: It’s a time-consuming process, but as best I understand that seems pretty par for the course. So, nothing new there. The entire staff was very kind and talkative. Any question I had it was answered in a timely manner. There was no pressure to purchase the vehicle. It was a casual experience that ended with me going home with a new car. Thanks to Paul and everyone at AutoNation for the experience and the business.

Timely and complete. Service coordinator Tammy M. Was great as usual.

I wouldn't take my F250 anywhere else for service. My advisor Dan at AutoNation always does a great job communicating and treating me fairly!

I was in and out fast even though I was an hour early and everybody was courteous and professional.

I had a great experience because of the salesman, Nathan Goodrow, he was very knowledgeable and didn't stop until he found the truck I wanted.

Walt is amazing!!!! Him and his team went above and beyond to get me in a good car that was to my liking. The first time I went in, I decided to hold off until I got my tax money back and up until I came back for the second time he kept up with me by text every week. I love my 2016 Ford Escape!! Thank you all so much again!

Excellent service

I just want to take a few minutes to give a shout out to Rudy Bravo for the great customer service that he provides with that warm smile, courtesy and professionalism. I can truly say Bravo to Rudy. Thank you 👍

Great customer service and service to my vehicle. I was in and out in no time!

Easy purchase. Excellent buying experience. I would recommend this dealer.

Paul Harney, you are the BEST. Honest, answered all my questions and went out of your way to ensure I was taken care of. The extra effort goes a long way. THANK YOU I will share with friends and family. Nancy P.

My car was processed much faster than the last time.

Give you a good service and on time

We took our expedition2001 , Jeremy advisor took care the issued were having ... I highly recommend Auto Nation Ford Orange Park for all auto repair!!

Outstanding service! Friendly, courteous and professional personnel. Highly recommend!

Service is always outstanding nice,polite, very knowledgeable staff, my service advisor Mr. Dan O’NEAL is my go to guy couldn’t ask for Any Better 👍🏻‼️HIGHLY RECOMMENDED 👀‼️

With an appointment it took 11/2 hrs to get a tire rotation and oil change

The good service. And most of the service people.

Recently, I bought a Hyundai Sonata. Paul at Autonation made it easy in the purchasing process. He has often updated the status ( price changes, availability,etc.). I strongly recommend AutoNation Ford at Orange Park to my friends.

We have a service plan on our Explorer. Making appointments are super easy, very accommodating and always thorough. Tammy was very professional.

Tammy in the Service department is the BEST ! Complete understanding of any issue, timely updates during the service, and prompt follow-up when the vehicle is ready for pick up !

Great staff and great service

This was by far the worst experience I’ve had and I’ve been getting my car serviced mike shad/autonation since I purchased brand new. I don’t know when I waiting area was last sanitized. There were other customers not wearing masks and one of them kept coughing and sneezing. The service advisor tried to upsell me on service which I didn’t need and it was on record that I didn’t need. It took almost 2 hr for an oil change. Then the advisor didn’t sanitize his hands to check me out when I had just saw him snacking on chips

Salesman, David, was very engaged and listened to what I was looking for in a new truck. He answered questions and provided me with all the information I needed to make the best selection for my interests. I would definitely recommend David to friends and family.

they actually care about sanitizing chairs and the inside of vehicles I haven't seen anyone else do that at least not in front of me quick and easy service highly recommend if you want a vehicle or truck

I came in for service and to get my rear view camera repaired under warranty. I told the service rep that the camera has intermittent failure, and that it may work now but will randomly not work. They did the regular service but simply said they couldn't recreate the gripe on the camera, so they can't do anything. It's an intermittent failure, so it won't happen every time you put it in reverse, but the service department decided it wasn't worth their time to honor the warranty, and of course the camera failed once I tried to back the car in to my driveway after leaving the dealership. And now im stuck with a camera that fails randomly because this service department was too lazy to look in to it. I would not recommended this place for any warranty work.

First time visit for oil change on my 2020 Edge. I spoke to the Service Manager Michael Cochrane and shared with him I was very particular as well as my expectations. My experience was overall great. Service sells IMO so I will be back another time and AutoNation still on the list to purchase another vehicle.

Great customer service!!!

Very professional, prompt and do a good job.

Excellent service, prompt response

Horrible service. Dropped my vehicle off last Tuesday for a service appointment. It’s been over. A week and no one returns any freaking phone calls. I’ve come up there twice today and keep getting the run around. This isn’t how you do business. I’ll be moving my service business and future purchases elsewhere.

the staff was the very best to work with and my salesman David was the best to work with

So I'll try to keep this story as short as possible. I made an appointment online to get service on my boyfriend's Ford F-150 last week. I made the appointment for yesterday because I also had to take my Chevrolet car to get an oil change and a checkup at my dealership, Gordon Chevrolet. When I originally made the appointment I put in the make and model of the vehicle along with needing of oil change, a filling of oils, and just a basic checkup. Since the website does not say the price of these services I called AutoNation Ford of Orange Park yesterday morning before my appointment. When I called, a woman answered the phone and informed me that I would need to speak to a certain gentleman about my appointment for he was only one who could tell me the prices of the appointment. So she transferred me over to his phone. However a different gentleman answered the phone. He said that the gentleman I needed to speak to was currently out on the line with customers and ask me if he could take a call back. Without a hesitation I gave him my call back information expecting to receive a prompt call back considering that my appointment was at 2:30 and I needed to know how much it was going to cost. 30 to 40 minutes later I still had not received a call back so I called AutoNation Ford back. The same woman answered and I asked to be transferred over to the gentleman that was supposed to give me a call back. When I was transferred a different woman answered. I informed her that I was looking for this specific gentleman so I could speak to him about my appointment. She went to check his availability and stated that he was still on the line with customers...which I completely understand. Not wanting to wait for a call back because I wasn't sure how long it would be until I got that call back. I stated to her that it was urgent that I speak to him or someone about my appointment to find out the prices and that I was told he was the only one I could speak to. She put me on hold and told me that she went to go check to see if he could help. She either left me on hold so long that the phone hung up or she left me on hold just long enough and then hung up the phone. Getting a little irritated from getting hung up on after not receiving a call back after 30 to 40 minutes. I call back now for a third time. instead of a woman answering the phone first a gentleman answered the phone this time and Instead of asking for a specific gentleman to help me with my appointment I stated what I needed to this gentleman that I answered the phone. I asked him to look up my appointment and let me know about how much it was going to be. He said he would not know unless he had the VIN number in front of him even though I had put all the truck specifics except for the VIN number online when I made the appointment. So he started to rattle off a range of amounts for each thing that I was needing done. I thanked him for his time and hung up. The service that I had experienced with AutoNation Ford along with the prices that he said blew my mind. So I decided yesterday to try different route. I called Gordon Chevrolet to see if they service Ford vehicles. And to my surprise they do. I informed the gentleman up at Gordon Chevrolet service of the problem I was having and that I needed to get my boyfriend's truck serviced. He said the earliest appointment they had was 3:00 which was great because I had an appointment there earlier for my car. I told the gentleman that I wasn't sure If the truck was a V8 or a V6 and that originally filled out the information with AutoNation Ford with my boyfriend and he wasn't there at the time. The gentleman at Gordon Chevrolet informed me that was no problem and that just depending on whether it was a V6 or a V8 it just changes the prices slightly. So I then made the appointment with Gordon Chevrolet to get the service that I originally scheduled with AutoNation Ford. They were happy to help me and I now had an appointment for 3:00 yesterday. To my surprise around 2 hours later I received a call from the original service gentleman of AutoNation that was supposed to give me a call before. I informed him that he could go ahead and cancel my appointment and that I was not looking to reschedule at this time. I was able to take my boyfriend's Ford truck to the Gordon Chevrolet dealership and had all the service that I needed to be done on the truck for hundreds less than was stated to me by the gentleman at AutoNation Ford. Now I can say that I am not an auto mechanic. So maybe my communication to the original gentleman at AutoNation Ford that I spoke to that informed me of the prices were not correct on what I needed to be done on the vehicle. But if we put aside the prices of what he stated, the service in general was awful. Gordon Chevrolet change the oil on his F-150, filled up all his fluids, did a multi-point inspection, and rotated his tires. All for less than $70. I can say that once again I am thoroughly pleased with Gordon Chevrolet. However AutoNation Ford was lacking tremendously.

Mr O’Neal was very professional and courteous. We did not have the battery receipt with us at the time, but he told us if we brought it back he would do a refund. We came back the same day with receipt and received our refund no questions asked. Mr O’Neal was very personable and we appreciated that.

So far my dealings with Autonation have focused mostly with my sales rep, Charles Warren. He was very professional and a pleasure to work with. I never felt pressured to make a purchase.

All my services has been wonderful! The service department and customer service has always been spot on. I am not required or being sold something that I don't need! They are very direct and helpful with services being render. I enjoy everything! Always polite and courteous! Great job and well done.

Great job! Rudy was a huge help!

Great sales staff very good prices

I work here, great place to buy a Ford or Lincoln. Super Nice and real people.

My Honda Pilot broke down about noon on I-10 in Jacksonville, Florida on November 28 while I was headed home to NC. AAA arranged for it to be towed to Autonation on Blanding Blvd for evaluation because their garage was open until 5pm, and I was trying to get back on the road. (Apparently they are an AAA certified garage.) AAA did not pick my car up until 3pm. I called Autonation at 327pm and spoke to Jeremy to let him know what happened with the car so they could look at it as soon as the tow truck arrived. He asked why it was being brought there and wanted to know if I purchased it from AutoNation. He told me it probably "won’t get looked at" that day, and they may not even have the right tools. . He said I should take it to a Honda dealership. I asked if one was nearby, and he said across the street. I had no idea Autonation was a Ford Dealership! I just thought it was a car service center. I was able to get the tow truck driver to take it across the street to Lucas Honda, only to find out their service center is closed on Saturday and Sunday. I called Autonation back and spoke with Jeremy again. I explained the circumstances again. He said, he only had 2 men working and all they did were oil changes and there was nothing he could do for me. IF you only want to work on Fords, then AAA should not be sending other cars to you and you should not be an AAA certified garage. This definitely was a hindrance to getting back on the road on Saturday, and in fact it was Monday! I am very disappointed in the way this situation was handled! After reading other posts, it sounds like this is not a good service center anyway.

I was greeted by Aaron, he was very Professional, and talked me through the process and a joy to talk to. He kept me informed the entire time my vehicle was in the shop. Aaron Thank you so much for the amazing job you did with Customer Service. Bravo Zulu Mrs. Cooper

Called service department to schedule an Oil, Filter and Tire Rotation along with a Ford recall . Was informed that service and recall would take about an hour provided parts were not needed for the door latch recall. I stated I would wait for the service to be performed. We arrived at 9:45am for scheduled 10:00am service. The wife and I were directed to the waiting area. After almost three hours I asked the wife to check on our vehicle since I was not able, due to being on supplemental oxygen. She was informed that so far nothing had been done to our vehicle. Apparently they thought we had gone home even though I requested to wait when appointment was made. I had the wife cancel our scheduled service and they said they would complete the recall. We received no work order to show the recall had been accomplished or what. This not acceptable customer service for a customer on oxygen and undergoing cancer treatment!

Had a oil leak and would not take care of it - told me the extended warranty would do it $200 deductible - bought car less then 14 days and this is NOT a new leak- if they would have at least offered some help, the review may have been better- sales manager was a joke ! LESSON LEARNED FOLKS

My visit started about week or more before the service. I came in get my emergency light fix and the dashboard modula replacement. After the work was completed, I learned the emergency light inside the vehicle was not repaired; I turned around and came back to have it address. Mr. Edmunds came out and told me he mentioned it to the mechanic when I dropped it off. He then told me to wait in the waiting room and after about 30 minutes my vehicle was still sitting there. I came out and ask Mr. Edmunds what was the hold up and he said I could leave and he would contact me to when I could make another appointment. To date I have not heard from anyone from Auto Nation Ford concerning the issue. I served this country in the United States Marines for 28 years and three combat tours and just feel violated how I can pay so much money and get no respect in return. I know this won't make an different, but if it dose. I can't see me or my wife spends anymore money at this Ford Dealership. [contact info removed] Mr. Evans

Jeremy was very nice and informative when servicing my car.

DO NOT EVER have your vehicle serviced at Autonation! Took truck in for steering issues they found the problem and told us that it was covered under the warranty and would call us to make an appointment when the parts arrived. Of course no call so I called them made an appointment for the following Monday at 7am. Dropped my truck off at 6:45 called them at 1pm after again not hearing from anyone was told the mechanic would call me back and he did at 4:15 and told me they were waiting on another part and it likely would not be ready today. When actually they had no idea my truck was there and did not even bring it into the shop until 4!! Tuesday they replaced the part, AGAIN NO CALL TO ME. I called at 12 was told someone would call back and received call back at 3 and was told that did not fix the issue needed to order another part! On Wednesday still no word from anyone AGAIN. Called them once again and was then told that the warranty company decided that they are not covering the part they had already replaced and my truck was in pieces so I would be responsible for everything!! Now I am past the point of being angry. On Thursday STILL NO CALL TO ME! I went up there at 11am truck still not ready. I was charged $1000 more than what that submitted for the warranty company to pay and no discount was given to me for the screw up with the warranty company. Such a rip off and the WORST customer service I have ever seen in my life absolutely no communication what so ever!!! And now truck is pulling to the right!

Blew my brand new echo boost engine at 14,000 miles and before you ask, yes, I routinely had the oil changed every 3,000 miles. Even the maintenance manger said l didn’t need to change it so often but what can l say, happy wife happy life and it’s her car. Anyway it was under warranty and it was repaired at no cost. It took nearly 2 months to get a new block installed and I had a loaner but the real issue is the maintenance department absolutely refuses to tell me what went wrong sure I get a lot of double talk but I know BS when I hear it. Today engines should easily last over 200,000 miles and even then they should maybe leak some oil or be burning it. Having been a Ford only man my entire life (65+ years to date) this is the first time I have completely lost faith in a Ford product (I’m actually afraid to drive it now) and this information blackout is exactly why. Ya know what, I never thought I would be saying this but unless Ford changes their ways, I won’t be recommending Ford ever again. Ford, if you ever want to talk, email me at “Csickpuppy@gmail.com”

Even though from time to time The Service Department has challenges, I’ve been coming here since it was Mike Shad Ford and I always get taken care of.

We flew to Florida from Texas to purchase a vehicle. Expecting the paperwork to be ready to sign so we could be on our way after the test drive was for sure a disappointment. Over 4 hrs later at the Dealership (3:30pm-7:30pm)we finished the paperwork. We didn’t get to see our salesman when we were leaving so our temporary license plate wasn’t put on the vehicle before we left. Even with our salesman tied up with another customer the other managers at the Dealership knew how long we had been there and could have volunteered to do it. Instead we didn’t get to put the temporary license plate on until the next morning in which we had to borrow a screwdriver from a Napa Auto Parts store and put it on ourselves. Next complaint.....a wind deflector was clearly stated and advertised on the AutoNation site in two different places as a featured option included with the 2015 VW Beetle Convertible we purchased. We asked about this repeatedly when we didn’t see it and was told by our salesman, Josh Bessent he’d look for it but if they didn’t have it we could get it from VW that they’d make it right since it said it was included. Long story short we didn’t get this in writing as a “signed promise” or an “owed to customer form” so we did not get this. After a few texts, phone calls then emails sent by me to our salesman, his managers and to the GM of AutoNation all the responses I’ve received regarding this issue have become very obvious that everyone involved has only one interest and that’s the attempt to justify the actions of the dealership and have not shown any interest in viewing this situation from the customers perspective. Our lesson learned and our advice to you is do not leave the dealership without a signed promise or a signed owed to customer form if anything was told to you by your salesman or a manager that’s not on the vehicle at time of possession. This was a $400 mistake on our part. The vehicle we purchased is great and I’m very happy with it. Will I purchase from AutoNation again? No, I definitely will not.

The service advisor I had on 08/03/2020 was Bradley Pouliot. My normal advisor, Dan Coburn, was off. Mr Pouliot did not appear to even care about my car. I never even once heard from him after I turned my car over to him for service. The multi point inspection showed everything was fine but the washer fluid was completely empty. Hopefully everything else was really OK. My vehicle was in the completed lane for over 30 minutes and the advisor never notified me. Another advisor asked me what I needed after the first 15 minutes and checked on my car. He was told the advisor had been on the phone and was completing the paperwork. After another 20 minutes, another advisor asked if she could help and told me to go into the office and stand in front of his desk . Only then did the advisor ask who I was and tell me he had to finish the paperwork that was sitting on his desk.

The staff needs to make sure they have the item they tell the customer they can come in and get replaced rather than wasting the customers time. This happened more than one. DO NOT buy an autonation battery protection plan.

Chris, Malcom, and John were amazing! I am a young female that just bought my first vehicle entirely on my own & they made me feel very comfortable and confident!

they are crooks and liars. they should be reported to the Better business bureau. avoid this place like the corona virus.

great service. kept me appraised of parts/cost required for repairs, and when vehicle would be available to pickup. Assistant Manager, Jennifer is a go to person for all my auto (Ford) needs.

Just bought a used auto from AutoNation Ford. Thanks to Greg Mosher for an excellent experience. John Kanicki was helpful as well.

Do not get your car serviced here unless u want the insides of your vehicle damaged. They told me my cap to my washer tubing was missing, and when i checked there was a hole on the side of it like someone to a saw to it the manager named Kevin was the least helpful and showed no sympathy and denied his tech did something

I took my truck in to have them fix it they kept it 6 days did not off me any kind of transportation they did not put what they worked on back together there where 5 fuse in the floor with the fuse box cover in the floor and the clover that goes over that in the floor. They can not keep the same people there at all I get someone new every time I go the sales people are very good but you have to also have a very good Service department. I have always had a Ford but this time I got a b V W because of there Service department. I have been going to this dealership for over 17 years and have got 4 cars or trucks from them but I will not be going back to them anymore.

Recently went to ford looking to upgrade, Nathan Goodroe was very helpful and was able to make this the easiest car buying experiences I have ever had. He even went over all the features in the car to make sure I knew everything about it before I drove away. If you’re looking for an easy process and great deal I suggest you go by and see him. Couldn’t be happier with my new car!

Excellent car buying experience. Great prices great sales team. Thank you CJ (sales)for all your help! And thanks John (finance) for making all the paperwork seem quick and painless.

Charles "CJ" Joseph was the best! Great customer service. Hassle free. Would recommend this dealership and would definitely recommend CJ!

Great service and superior personnel mean I have never had a bad experience there. The staff are always concerned about doing their best in the timeliest manner. Tammy is amazing, which is why I’ve followed her from place to place for years.

Autonation ford has one of the best salesman I have ever met Gil was a great salesman who takes care of everyone who he comes in contact with he really makes u feel like a friend of his. He will take care of you and make sure it's not just a hassle to buy a car but you enjoy him personally

Bought a jeep Monday and had excellent service from Matt and Malcolm , Thank You guys . 😄😃😄

Bryce at AutoNation has been such a godsend throughout my car shopping experience. He’s helped so much to find me the best deal and price, while still making sure I’m in a safe, reliable, and family friendly vehicle.

I had a recall on my vehicle and was lost as to what it was. Brought it in to AutoNation Ford OP and Greg was very kind and explained everything to me. He was very knowledgeable and took his time with me. I appreciate Greg. Knowing he is kind and trustworthy, I will buy my future vehicle from him. I recommend AutoNation Ford OP because they hire the best of the best for all your needs. Thanks AutoNation!

On our third vehicle with Autonation Ford. Greg has made our experience easy. We will be back for our next purchase with him. For a knowledgeable and friendly salesman ask for Greg.

Hassle free car buying experience the finance lady marlena and Joseph aka cj were awesome and another guy I think his name was Matt they got me approved quick and easy with warranty and I love love love my suv I’m totally happy I will definitely buy again from this place . Did I mention they are nice and welcoming all the staff 🥰🥰

My husband and I had a wonderful experience with Bryce (sale person) and Chris (in finance). They worked hard to get us into our Ford Fiesta with little pressure. On a scale of 1 to 10 I would give them a 10.

Thanks to Greg Mosher and the rest of the AutoNation Ford team for a great buying experience.

I was meet by a very helpful sales person Mr. Gil who was able to find the perfect car and deal. We needed some help on the finance side so he brought in his partner from finance Mr. Chris. I want to tell you nothing but the truth. I felt like I mattered, and they were looking at my best interest. I couldn’t had a better experience from walking in the door and being greeted. To the nitty gritty at the finance table. I highly recommend this dealership but please look for Mr. Gil and Mr. Chris to assist in your car buying experience. This won’t be a let down. You will feel like you got treated right.

Brought my Mom in to search for a new vehicle. Was so happy when we met salesman Matt Banks. He was so patient with my Mom and put her at ease with what would potentially be a stressful thing at 80 yrs old,but instead it was made easy and no stress. Ask for Matt if you want a great buying experience!!!

We are very happy with our 2020 Ford Explorer XLT. Theresa and everyone at AutoNation of Orange Park was courteous, professional, and patient. Theresa took time to explain the options available on the Explorer and when they did not have the exact vehicle we wanted on their lot, they located one at another AutoNation and had it delivered within 24 hours to the Orange Park location. They were fair with pricing and our trade-in. We will return to Theresa and Auto-Nation of Orange Park when we buy another vehicle.

-NEGATIVE- Would NEVER return to Autonation Orange Park....Mother-n-law has been having her oil changed there for 3 yrs... Makes an appt every time!! We made an apt for an oil change for Saturday morning 12/14 at 10am....She arrives 10min EARLY they take her vehicle back and 10:30- She noticed it had not even moved yet... tells the service writer “I had an appt at 10am, does that not mean anything?” His response “Appts don’t mean anything, that just means we know your coming in”....... we work daily with Appointments - Appointments mean everything!!! He continues to tell her that every service department works that way!!!! Needless to say we pass another Ford dealership to use Autonation for our service needs, NOT ANY MORE!!

Made a 10am Saturday appt for oil change. Checked in at 9:55 am. At 10:35 car was still out front. I asked the service writer to explain to me why my car was “still in line” when I had an appt. “Kevin” said, “The appt just lets us know you’re coming and doesn’t mean you’ll get right in.....they are real busy today”. I lightened their load today and drove off.

Absolutely amazing service and staff. Theresa was absolutely amazing. I told her what I wanted and they met all my needs even down to the final payment. Thank you Theresa and Chris!!

Great experience fast service

Both my wife and I agree that this was the best car purchase experience we have had in our 40 years of buying vehicles. From our initial contact with our sales person, Teresa to Chris the sales manager and Chris in the finance department they were all very professional and a pleasure to work with. Most new or used car sales managers are like snakes in the grass hiding in their office, and this is not how it’s done at AutoNation in Jacksonville. We spoke to the sales manager face-to-face on making the deal work for both parties. It was all conducted without any pressure to spend more money on add-ons, but they were presented to us as options if we liked. I would recommend anyone, family or friends to purchase a vehicle from them. I know we will be back someday in the future.

Great service and staff!!

5 STARS Greg our salesman and Chris our finance guy were awesome! I had so much fun purchasing my brand new 2019 Ford Escape that I will be a returning customer for life!!!

Great people! Excellent Technician Staff!

We recently purchased a vehicle and the experience went very smoothly. We were helped by Eric Butler. He was very patient and made sure that we were satisfied! We love our new vehicle and highly recommend Autonation Ford Orange Park! Ask for Eric Butler, you will not be disappointed.

Charles Joseph was exceptional!!! He worked late in the night to get me into my vehicle!! He wasnt just trying to sell me a car, He was looking for something that would last and I could afford! Amazing sales guy

Bought a 2012 Ford Taurus from Bryce and am loving it. I was looking for a V6 sedan for less than $15,000, and he found me a great car at a great deal. I’ve been to 5 other car dealerships before purchasing and this one made me feel most at home with the free snacks and excellent customer service. I cannot recommend Bryce enough!!!

Bought a 2012 Ford Taurus from Bryce Roderick and am loving it. I was looking for a V6 sedan for less than $15,000, and he found me a great car at a great deal. I’ve been to 5 other car dealerships before purchasing and this one made me feel most at home with the free snacks and excellent customer service. I cannot recommend Bryce enough!!!

Charles Joseph was very helpful and professional. We appreciated the up front honesty from our salesman. This dealership has our business in the future.

offer 1st time buyers free maintence & oil changes

Phenomenal people Theresa was amazing and helped me out with the process making it a very smooth and efficient process for me I highly recommend this place and her too!!

Had such a wonderful experience yesterday!! Charles and Marley are the absolute best!!! Had fun and bought the truck I wanted who could ask for more!! I’ll be sending every one I know there!!! Thank again!!!

We experienced an untimely breakdown of our car and needed a replacement vehicle ASAP! Keeping the faith, we know, "God is Good", and was with us, and after working with AutoNation, we believe the gang over there are also GOOD!! We stopped in the dealership with the hope of returning home with a car. We were warmly greeted by a very non-salesmanlike young man named Eric Butler. Eric is a very poised and professional kind of guy, who knows his stuff about cars. He wasn't pushy or anything like what my husband and I expected we'd have to deal with to get into a car. Eric patiently showed us what options we had to choose from, given our circumstances, and helped us as we narrowed the possible choices down to 3 cars we really liked. Eric listened attentively as we explained what we were looking to accomplish, took our information, worked with his Manager on our behalf and put us in a beautiful new car! The staff worked together to provide us with great terms and awesome warranty options! Between Eric's genuine desire to assist us, and his Finance Director, John Kanicki's humorous and delightful personality while processing our paperwork, we came away with big SMILES on our faces for their quality customer service and willing **Attitudes**!! Needless to say, we will share our wonderful experience with our family and friends looking to buy a car. Without a doubt...AutoNation/Ford Lincoln-Orange Park location is the ONLY place we would refer people to go to, especially if they want to be treated well by a dealership that truly cares about their customers! Thanks guys for all of your help last night! It really means a lot to us.

They just make the car buying experience as easy as it gets.

Process was very straightforward. Ended up ordering F-150 to have the options and only the options I wanted. Jack Tashjian spent a good amount of time with me, test driving the available trucks and going through the ordering process. He was very helpful explaining the options/incentives/rebates available and worked to get me a good price on the truck.

We are like family! pleasant atmosphere

Gill and Chris worked very hard all day today to get me financed into they type of vehicle I was looking for. They went above and beyond!! Everyone was super friendly and courteous!!! I left here a very happy camper.

My wife and I bought a vehicle from Orange Park Autonation. Charles handled both deals and everything was clear and easy to understand. I bought a F150. Charles has a great personality and very respectful. No complaints here. 2 thumbs up!

Charles was our salesman and he was great! If you in the market for a new vehicle go to Orange Park Autonation and ask for Charles! He will get you right!

Excellent customer service! Go visit Mr. Charles and you will not be disappointed.

Best service center for our Ford Expedition. Always happy with the service.

I took my car to this location for service on the 31st because my check engine light was on and asked could they find out what the problem was. Then guy i dropped my car off with Mr. Tommy called me about a day later and told me he believed it was water in my gas or that i put the wrong gas in my car, so at this point I’m calling my insurance company, the warranty company and Shell gas station. Because at this point i need this matter resolved because i still have to work. I had to get a rental which i could only afford for a week and i called for a week to find out if he called my warranty company he said yes ok great. He said nothing was covered, now I’m like well why not. When i called the warranty company they said he stated i put the wrong gas in my car i said no i have a receipt for what i purchased. So now I’m like you told me it was water now your telling them it’s not. Then my insurance company sent an appraisal specialist out to look at my car he told them that it was no water found in the gas actually there was too much ethanol. So you tell me the first day it was water in my gas now you tell two of the companies the wrong story about the gas in my car. First it was water, wrong gas and now its that there was too much ethanol not water. I told him I’m gonna pick up my car today and they tell me pay the diagnostic fee because I signed authorization for them to do a diagnostic test I signed for you to do the proper diagnostics not give me a false diagnostics on my car and you couldn’t give me a clear answer as to what the problem with my engine. I spoke to the manager Mr. Boyd and Tommy who had my car said well it was a suggestion, we’ll you don’t give a paying customer a suggestion you should’ve given me facts. What you thought was I was just going to pay for the repairs. I think not I’ll pay the diagnostic fee because I’m never bringing my car back here you guys gave me a false diagnostics and expected me to pay $1087 in Engine repairs. I think not I will never take my car back to that location or tell anyone to go there.

Joe Portlock was patient, listening to all my requests and answering all my questions. He got right to work and I now have a Ford that fits me perfectly! Paperwork was a breeze and I am absolutely sure I got a great deal!! Joe is a very welcoming man who is easy to be around and the dealership is as well. Highly recommend!

Got awesome service from Bryce, He went out of his way to find us a car in our budget And now we are the proud owners of a brand new Ford Mustang

Great service department, See Dan O'Neal great person to help out with any problem you have.

My service experience was great. I was greeted immediately and my vehicle was taken in for service very quickly.

AutoNation Ford Orange Park gave me the best car buying experience. Douglas Lawrence and Joe Portlock took great care of me as I had to replace my totaled car. Highly recommended this dealer.

Malcolm D, Chris D and Chris in finance were great! 3 car I buy with them. Easiest car buying experience ever.

Bryce Roderick is such a great sales person. He helped my parents in getting a new car. He listed to their needs and wants and made the process super smooth.

Bryce is a great salesman that I worked with to get a insane deal on my new mustang eco boost 2018 ! I will be coming back here for the next sport car !

Whatever you do, do NOT buy a car from AutoNation Ford Lincoln Orange Park. Unless of course, you want to be duped and sold a CPO (certified pre-owned) only for it to have a defective sunroof (their words) and multiple trips to service for water inside the vehicle. The vehicle has black mold and can not be driven. AutoNation Orange Park and AutoNation Corporate will not stand by their vehicle and do the right thing. Nor will they return your phone calls. It's been 11 months of pure hell for my 72 year old mother. She's been a Ford/Lincoln/Mercury customer since 1970, only to be treated with abject, gross negligence, and disrespect.

Needed a lead frame that was a part of a ford recall. They wouldn’t repair it neither would ford even though it specifically says that it’s a known issue on Ford.oemdtc.com. Sure hope no one gets hurt but I guess I’m not the one liable at least.

Great service! Tommy in service is amazing! Very helpful & understanding. Great communication.

my sales person very knowledgeable, curious, was a pleasure to deal with.

work was done in the timeframe promised

Professional and courteous.

AutoNation Ford was Amazing. Jorell went above and beyond to make sure that I was 100% happy with my new car both before and after the sell . AutoNations finance time got me both the payments and the interest rate I was wanting. Its safe to say Jorell and the finance team earned my life long business for AutoNation.. Thanks again for helping get this Awesome Mustang!

Loved working with Gil on trading in my 2010 Edge for a new Explorer! Gil knows his cars and helped me get all set up. He took care of everything and didn’t miss a beat. Thanks!!

We drove all the way down from SC for the car of my daughter’s dreams. I made numerous calls to a couple of different dealerships before driving down. When we showed up at AutoNation and asked for the sales manager, the salesman came out (he had emailed me also previously) with the key in his pocket and literally ran off into the lot to get us our car. We drove all around until satisfied and he showed my daughter all the features. Everyone was super nice and helpful. It was a fantastic experience and worth the drive.

Service dept was right on time for my appt (didn't have to wait at all). My service advisor was Greg Mosher and he went over everything with me before they did anything (new battery under warranty). Touched base with me after they took my rouge to the back and looked over my warranty plan and actually told me a few things I had that I didn't realize. Will definitely come back here the next time I need an oil change or service work done on my Rouge!

Roberta Hall was Great, getting me the car I wanted at the price I was willing to pay.

Fast courteous service. Provided me with a vehicle while my vehicle was being repaired. My Service Advisor Tom went the "extra mile" for me. Very Pleasant Experience!

On 9/10/2018 I entered into a purchase agreement with Autonation Ford of Orange Park Florida on a F-150 crew cab truck. I was told by the sales executive (Bob) that handled the transaction that there were no open un-serviced recalls on this specific truck VIN 1FTEWICB5JFB30569. The sales executive provided me with a disclosure document that stated the truck had gone through a 172 point inspection and was Ford Certified pre-owned, and specifically, he personally had checked the VIN for open recall notices. After returning home with the truck I did find a document on their listing that there was a declined recall dated Aug 22, 2018. That document is in direct conflict with the statements from the sales executive and the company. Upon further investigation; I called another Ford service center to check on the VIN for open recall notices and there was also a recall notice un-repaired, un-serviced and open from Aug 29th 2018. I had contacted the sales executive and he said the other dealer could be lying in an attempt to make a sale and that he personally checked the VIN and all was good. I insisted that he check the VIN and Magically there was now a recall that somehow just showed up. So, I called another dealer and checked the VIN and they too confirmed that it had been open from Aug 29th 2018. Further, the recall that they declined to repair and record as repaired and closed was supposedly addressed by taking a part from some other Ford truck and repaired, but their document does not support that. If this was true, then it would have been recorded as repaired vs declined. So, I was misled several times, presented a document that stated the truck was Ford certified and it was obviously not and specifically was given a disclosure document signed by the sales execute and that I also signed base completely under false work, false communication, fraudulent documents and soiled intent on behalf of the dealership and in representation of Ford Motor company as being qualified as Ford certified. The recall issue has the potential of horrific results including engine compartment and cab fires and in itself is a horrible thought that my family is exposed to. Failure to disclose is one thing, but false disclosure is an awful and dirty way to do business and had I not be "just curious enough" to glance at an open email, I would have never even known about it. But, Autonation Ford of Orange Park sure as heck did. All of this was after driving 60 miles to the dealership when the exact same sales executive misrepresented the driver seat being powered vs manual. This too was a specific discussion, that I asked him to walk out to personally check the truck as the photos on the listing had cut off the seat control area. He informed me that he checked and it was powered. Once I had driven 60 miles and discovered that, he later confessed that he just looked at the truck paperwork to confirm that is was an XLT "so he assumed" it had a power seat. Vs the specific question asked; please just go out and look at it. He said he did......This is clearly a resounding way of doing business and a pattern of misrepresentation over and over. Upon speaking with his Manager (Chris) I asked to buy a new truck, offered additional money for either the same model or even just and XL truck or lower grade / value truck then the XLT. I then went through an up-sale fiasco where he tried to sell me a far more expensive truck and extract another $8000. I had already stated that I didn’t want a fancier, up-sale truck and in fact would accept a truck with less features and a smaller motor. Then he tried to extract $3700 and I had already made a very respectable offer to purchase a smaller engine, less featured truck for an additional $1,500 even after all of the garbage they put me through and I then enhanced the offer to $1,700 without resolution. Then came the dirty dirt truth, they have the exact truck or trucks that would work for me and one I was willing to take any color other than White - But, guess what, none of those trucks can be sold as they are locked down due to, wait for it - un-repaired and open recalls. So, how do they know that, certified a truck that was clearly not certifiable by Ford standards, but they simply are now surprise that the truck they sold me has at least one open recall and another that they claim they stole parts from a donor truck and marked the paperwork as declined vs repaired, serviced, corrected, closed, good to go, safe, won’t catch you and your family on fire....I’ve spent many many hours on this only to hear that they have invest 4 hours this morning.. Not sure how this is my fault or my failure or my burden, buy Autonation Ford of Orange Park Florida feels its my burden. I wrongly assumed they were in the business of selling cars, truck and servicing customers and “Ford Certified” and meant “Ford Certified” and I’m very certain everyone there is paid to do that. On the other hand; I was just the guy paying them, being extremely cooperative and never once did I complain that I had to take my time to fix their failure to disclose, fix their failure to be transparent and not be respectable problem solvers. In closing, when I asked for the second key to the "Ford Certified" truck there was only one key and I was told that a key company would contact me about making a duplicate replacement key - That alone is a requirement for it to be sold as "certified". Update 9/13/18 5:pm: I left an urgent vmail to speak with Gene the GM yesterday and naturally he never called me. I then drove there 63 miles away to try and resolve the issue to my satisfaction and not only was Gene not available, but he left town without even trying to connect with me. I spent nearly 2 hours there and not a single human in the entire organization was available to even understand the prior days discussion let alone participate in resolving this. Apparently, the GM and the next in line where away and must be in a mysterious and particular place that doesn't have phones. I asked kindly to call one of them, to text one of them, to call corporate hq - no deal, refusal. Response from the owner: Greg, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (904) 270-9943 for further assistance with moving forward. We hope to hear from you in the future. So, he can' take 5 minutes to call me, but I must chase him to resolve something I didn't react. Not sure how that make sense at all... RO NO SERVICE DATE SERVICE DESCRIPTION 669335 August 22,2018 DSRE - Declined Recall / Campaign Service

i had 4 tires, brakes, and alignment and oil change done. i was happy with the service coordinator he was a great guy. however i got my car back and the check engine light was on, and my sensors for my tires was on. After getting home I had to fill the tires with air. its a simple thing. But that being said if it is a simple thing for me, why didnt the mechanic pick it up? i just hope he fully installed all 4 brake and not just 3.

Dan Coburn has worked with my family for years. We've had several different vehicles. He is honest and trustworthy . Wouldn't have anyone else.

We had the smoothest car buying experience EVER! All staff we came in contact with were super nice and so accommodating!

Roberta Hall is very amazing

They have excellent service. I always get with Dan Coburn. He's great.

Aaron screwed up and ordered the parts for my car after I told them not to work on it then they billed my Insurance after talking with the director Michael. Buckle up boys because that's Insurance fraud and I'll make sure it's known.

Great dealership experience! Our service rep Greg was awesome to deal with. Quick turnaround, no strongarm tactics to make unnecessary repairs, etc. Best dealership service department experience I have ever had! Thanks!

I had a very good and smooth buying experience at AutoNation Ford Orange Park FL. I got a nice used F150 at a fair price and received a good value on my trade in. Bob Hewitt was great to work with! I will definitely give them a shot at my future business.

nice staff. reasonable prices. fast service.

I always have a great experience when I take my explorer in for any reason. My service advisor Dan C. Lets me know if and when I need any thing. I already know I will be buying my next truck from Auto Nation

First time there and I had a lot of questions and car issues. Tammy and her team helped me prioritize my car upkeep and explained everything. I definitely appreciate the patience and care.

Excellent service and staff. We were on vacation when our AC went out. Jennifer in the service depart was great to work with and helped us get a rental while repairs were completed quickly and Chris was wonderful with our children during the diagnosis and during checking out.

There service department is top notch, curtest, professional and helpful.

Admit they damaged a customer's car while it was in service and fully restore it to pre-damage condition of which they're refusing to do.

Just received our new 2018 Ford Escape and we love it! Our salesman Malcolm Daigle and the finance guy John Kanicki. were Awesome!

We purchased our car from autoNation 6 years ago and service the car at the dealership. Over the years we have had a few problems with the car, but the service department has always done their best to treat us with patience and respect. Our Service Tech Dan Colburn has taken care of our needs for the last few years. He has earned our respect and we have confidence that he does the best job he can for us. P.S. our extended service plans we have purchased have saved us a great deal of money, as the MKX that we bought has all the cutting edge equipment that Lincoln offers and can be quirky at best.

I brought my RV into Dan O'Neil was very professional.

Great service like said in previous post, this is were I would buy all my cars

I've bought 3 vehicles from Autonation Ford on Blanding and normally have always had a great experience with the service department. But today I am very disappointed and very mad because one of your service techs ran into something in my car. The new headlights they just installed today are damaged the whole front bumper was damaged, there's a hole in my bumper!! Both fenders are damaged, there's dings in my rear driver's side door. There's scratches on the plastic trim on the driver's door and greasy hand prints all over my car and looks like people were leaning all over it. I don't even lean or hang out on my car!!! This car is 2 1/2yrso and doesn't even have 14, 000 miles on it yet! This thing is still like new, or at least it was until today!! The messed up thing is that the service advisor or manager couldn't or wouldn't stick around and wait for me to come pick up my car and speak to me face to face about what had happened!! The phone call I got about it was made to sound like it wasn't that bad and they had already ordered a new bumper cover and they would take care of it. But of course nobody was there when I showed up and didn't know anything about my car or where it was even parked. I had to go out and find my own damaged vehicle. You know the sad thing is that I actually work for another Ford dealership and because of purchasing 3 of my vehicles and the normally good customer service/experience I've received from Autonation Ford on Blanding I bring my cars to them. Plus we don't get employee discounts on service through my job. LOL!! But needless to say I am very upset and disappointed with Autonation Ford on Blanding and it's probably going to take some work and time to earn my trust back again!! So today is going to be a big thumbs down��!! Lucky I can't upload the pictures of my damaged vehicle to youe FB page, but best believe I will be sharing them on mine!!

Amazing experience buying our Fusion with James Ang today....�

Service was awesome, no pressure on buying a truck, thanks to everyone

Very nice service advisor however, two hours for an oil change and tire rotation is a little long for a customer with an appointment.

I worked with Dan Oneal at Orange park location and was very impressed by his knowlege of Ford F-53 motorhome chassis and how to fix them, and located some hard to find wiper blades.Dan really knows his stuff when it comes to motorhomes!

Went in today looking for a new vehicle for our family and Gil A. knew right what to put us in. Excellent service and very professional. If we need vehicles in the future, he is our go-to guy and will be recommended to our friends and family! Thanks again, Gil!

Great service. Tammy is so true professional . Service was a bit slow,seems AN has too much business.

The sells group are great but repair center sucks. Was there last Saturday the 12th for oil change and to have a loud fan issue looked at. And all they would is that it was normal. Just left another mechanic and it cost me $300 for a blown fuse because the idling fan was not working.

The service was excellent I was in and out with just a short wait. The waiting area was clean and comfortable. My truck runs so much smoother now. Tammy was my service representative and she was polite and efficent.

Hands down best experience I've had buying a vehicle. No pressure just straight up honest sales reps. Shout out to my new car guy forever....Lionell Stewart! He is awesome and professional. Tell you sales manager you need a raise! If your in the market for a vechile go see him now. He'll take care of you. Also shout out to the finance mgr Richa....another top notch professional. Treated me with respect and didn't push a bunch of stuff on me I didnt need. Thanks to all the AutoNation family. You will always have my business.

Dealt with Dan in the service department about a recall on my Mustang,very pleasant on the phone and in person.Took my car in,was told it would take about 1 to 1 1/2 hours,was done in an hour.Very good service.

GREAT communication, AWESOME staff, WONDERFUL atmosphere, and ROCKIN prices.

Great place to get a quality car. Chris Thompson was very helpful.

Garbage service. It took over 24 hours to patch a tire on a $80,000 truck. Then when we took the tire to a REAL tire shop, THE COMPARABLE AND RELIABLE SHOP took the tire off and they didn’t even patch it!! They plugged it after boring a bigger hole and then just sealed it with RTV silicone and if you have any common sense silicone doesn’t stick to rubber! After arguing with the manager for 30 mins he agreed to give us a refund! Imagine if our tire would have blown on the highway?! If we would have died you would have a bigger issue on your hands than $65 for a PATCH THAT WASN’T EVEN CORRECT. Finally when we came to an agreement I just wanted to be reimbursed because they plugged it instead of patching it He said ok and when we came in this am to get the refund the manager still wanted to argue. This is not correct on how to repair a tire. HE ALSO TOLD ME THE OPINION OF 3 OTHER TIRE SHOPS WERE WRONG. I HAVE PICTURES OF THIS DEATH PLUG THEY PUT ON MY vehicle for anyone wanting to see. Seriously save your money and go to WALMART. At least they’ll refund you if you’re not happy without the argument and belittling.

We bought a 2014 Ford Taurus from Jack Tashjian and had a wonderful experience with him, financing and service department. We needed a larger car and went back to AutoNation and Jack. We just bought a 2017 Lincoln MKX and have had the same wonderful experience with them. I would highly recommend this dealership.

Service after the sell is nonexistent on used cars. I contacted the sales manager and his exact words were..."can't help you. Good luck." I sent email to the general manager.... his response.... (crickets) .. no reply.

The absolute worst service for a dealership, sales department is great as always. Service managers, and techs are absolutely the worst. Can't even check brake fluid and instead write a new brake pad suggestion. Do not have your vehicle serviced at this dealership.

Superb service, as always. Truck repairs are not cheap, but the care and attention to detail one gets from the Ford Lincoln Orange Park Autonation is worth every penny. The supervisor, Dan O'neil, was as professional, competent and thorough as ever. I've been trusting him with the care and repair of my Diesel F-350 for years, and he has never once failed to impress me with the operation he runs. This time was certainly no exception. I recommend him and Ford Autonation without reservation.

Called with my problem and was gotten the following day. (Another dealership couldn’t get me in for a week.)They found my problem, fixed it and I was able to pick my vehicle up the same day. Happy camper.

I've been a Ford owner since I could drive. When I moved to Jacksonville, Mike Shad Ford was my place of choice for maintenance. Now it's called AutoNation and I still go there. My salesperson Devon helped me get a brand new 2018 Ford Fusion and I love it. The dealership has always been customer service first. I'm very impressed and satisfied.

The lady that scheduled my appt was extremely rude but the lady that checked me in, i think her name was Lindsey, she was extremely nice. Good business, mostly good customer service.

In 2015 I bought a 2007 tahoe and they recommended a $ 2800 guarantee that would cover all the electronics for 3 years or 30 thousand miles and now 2.5 years and only 13 thousand miles tell me they can not help me because my car is chevrolet. but when they want to sell the guarantees they say it covers everything. I do not know why they sell guarantees for another brand of veículos. I'm very upset but I can not do anything

Dan is the man! Great service and fixed a problem that only Ford could fix! Thank God for Warranties!

Very poor experience very disrespectful of someone’s time they lie they never have the parts they never follow through like they’re supposed to I would not recommend this dealership to anyone.

Bunch of crooks. They tried telling me my escape was only worth $4500 and my only option was to buy a brand new vehicle. I went in knowing the value of my vehicle which is worth $13,000. The salesmans name is Jerry. I've been a Ford guy my whole life but this experience may have made me turn away from ford forever

James approached us with a big smile and hello, asked what we were looking for, then drove us around. Found an F150 STX Offroad and headed to his desk to work a deal. James worked with Finance and we struck a deal within an hour. Only took about another hour and a half and papers were signed and I had a new truck. Third vehicle I have bought at this location and wouldn’t go anywhere else. I love my truck!! Thanks, your team is the best!

Every time I need service I go right to Tammy. She is there to help me out every time. Never had any problems

At the end of the day at home I realized they got every penny they wanted so don’t get caught up in the moment do your Math!

People were all very friendly and helpful. Roberta and Jack were great to work with. We love the Lincoln MKC and got a great deal.

Wow thank you Willie and Roberta and everybody else there for the great customer service . We knew what we were Looking for and they got us in and out in a couple of hr compared to other dealers . Can’t say thanks enough for getting us into our car .

Jerry Searles is amazing!! So excited for my new ride, I highly recommend!!!

I purchased my new truck from Autonation Ford Orange Park. My salesman was Nathan Goodroe. He is honest, straight forward, and doesn't try any doubletalk to sell a car. He made the experience so pleasant that I am going to buy my wife a Lincoln MKC from him in the future!!

We drove 120 miles to look at a car we saw advertised on the internet. The car was exactly as advertised and they offered a fair deal on our trade. We drove home in a car that we had been searching for and were very pleased we our sales person and the finance people. The only disappointment was the detailers were not very detail oriented. If you are looking for a very specific car and you see it at an AutoNation dealer you need to check it out.

Just got a Chevy Silverado 1500. Best vehicle buying experience I’ve ever had! Thanks Nicholas Cleland for your help!�

Absolutely the worst service department, purchased maintenance agreement and wish I hadn’t. Three days for an oil change is completely unacceptable, previous visits they failed to add washer fluid, DEF, etc. Please think twice before considering their service dept. this is coming from a local business owner right here in Jacksonville who knows the value of time and money. This was not the first occurrence but it will be my last. I will never return or recommend them.

Currently working with Nick Cleland to find the perfect car. He is patient and very helpful. We are extremely satisfied with all the work he is putting in and look forward to driving away in our new car soon! Highly recommend.

They do a really good job. The waiting room is really nice and the staff is some of the best that I have ever seen. Keep up the good work.

Roberta was extremely responsive when we expressed interest in a 2015 Ford Explorer Sport. We had planned on driving to Jacksonville from Tampa to take delivery, but we had something come up and couldn't make the trip. Roberta told us we could have a courtesy delivery to a local AutoNation. She arranged the delivery very quickly and we had the car delivered by Walt in about 24 hours. The Finance Manager at the local AutoNation helped with the paperwork and we drove our beautiful car off the lot in about an hour. I totally recommend working through Internet Sales if you don't have a ton of time to spend or if you live out of town like we do. I can't say enough about the quality of people we dealt with and the excellent condition of the vehicle we purchased. Thank you!

I purchased my Explorer during the summer. I think I drove these guys crazy as I kept changing my mind, but they were very patient. I'm very picky and these guys (Emilio & Nathan) were great and never pressured me. I'll be back for my next vehicle.

I can’t say enough about Malcolm. He went above and beyond getting us what we wanted. Which they didn’t have but was more than willing to ship it to their location. He had everything ready and was so nice . Made everything so easy. Love my new 2015 Suburban.

first time going in for oil change, Dan Oneal was very nice and friendly service was good and fast.

I had a nice experience at Autonation ford. My car was done in less time than I had been told. Service was very good.

My Salesperson Nick was amazing. I cant say enough good things about Nick or this dealership, Nick found me a car that was exactly what I was looking for at a price point better than I could find anywhere else. His Manager Rini Shepen was great to work with and clearly had my best interest at heart. I'm so glad I picked AutoNation Ford Lincoln Orange Park to buy my first car from!

John and I just purchased a Lincoln MKX from this dealership. They were so friendly and professional. Our Salesman Nicholas Cleland is by far one of the best sales people I have had to deal with. He went the extra mile to make the purchase of our new car hassle free. I highly suggest you ask for him when you arrive at the dealership, he will show you every option on the car and show you how to operate it in this world of High Tech vehicles. Thank you Nick for a great experience. And thank you AutoNation for the hassle free purchase and help with financing.

I have always had a great experience when I bring my car in for maintenance! Nicholas Cleland is always so helpful and knowledgeable! Thanks Nick!

I have a 2014 Ford Explorer that I bought brand new for $43,000. At about 30000 we had a problem with the vehicle giving us a warning that the transmission was not in park when it actually was. It was still under warranty so we brought it in and the replaced the shifter and said it should fix the problem but if we had the issue again they would fix it even if the bumper to bumper warranty was up because the problem began while the vehicle was still under warranty. When I went to pick up the car it wouldn't start and they said the battery was dead so they replaced it because again it was still under warranty and told us the battery came with a 3 year warranty. It is now 1 year later and my battery dies. I called and they look up my account and say yes we see the battery is still under warranty and asked me to bring it in at 9:00 this morning. When I arrived they had no record of me having an appointment and tell me I have to pay for the battery because the one I had was replaced by the warranty. I argued because I was told it came with a 3 year warranty and after speaking to management they agree to replace it. As far as the issue with the shifter I was told it was not covered but they would try to get it fixed though ford but only if I agreed to pay $100 to have it diagnosed. Why should I pay $100 when there is no guarantee it will be covered? I have always defended ford because I love the fords I have owned but it is becoming more and more clear it is all about getting as much money as you can from your customers and not wanting to follow through with promises. My vehicle has 52,000 miles now and we should not be having these kind of issues. My husband has spent 20 years in the navy and this is the most money we have ever been able to spend on a vehicle. Apparently we made a mistake spending it at ford. Very disappointed �

Really not happy with auto nation ford on blanding! Although everyone is very nice, why do I have a problem with a "certified pre-owned" already? Had the car 2 weeks and one of those weeks it's been in the shop and now week 3 back in the shop and still not fixed. What's the point in being "certified" if it has problems that should have been caught during inspection?

ROBERTA HALL at automation Ford is truly wonderful !!! Not only is she a fantastic professional sales woman, she is so knowledgeable with the technical things on our new car and truck! We love her!!!! We send everybody to her!

Words cannot describe how happy we are that we purchased my new car at this location! Nathan Goodroe made for an incredibly easy experience, he literally had everything squared away and ready to go for us before we would even ask! He got me EXACTLY what I wanted!!! He definitely knows what he is doing and is amazing at it! If only all car salesmen were more like him...

My 2008 F250 had a check engine light with a code of PO302 misfire on the #2 cylinder. so I changed out the #2 coil with a boot. Then cleared the code and ran the engine again the light came back on, so I changed the #1 and #2 around and still got the check engine light with PO302 for the #2 cylinder. I was thinking that the #2 plug was fouled and needed changing out. Because the 5.4L engine is known to break off the spark plugs I thought it was better to take it in to Autonation to have them change the #2 spark plug and to test the system. the service guy told me it would be $100, so I left the truck with them at my 8:40am apt. I had to call back at 1PM only to be told that the tech was at lunch and they would have to check with him when he got back. Latter in the day around 4PM they said my truck was done and the charge is $295.98 One spark plug $15 is on the high side but what the (you fill in the blank) $29.64 Shop supplies and the rest was labor 246.97 for changing out one spark plug that didn't break. Note They did change #1 and #2 coils back but that only takes a few minutes to perform. I don't like the way this dealer is ripping people off!

My Ford Escape's coolant reservoir cracked and causing high engine temperature unsafe to drive. AutoNation Ford Lincoln of Orange Park's service team was incredible i had just had back surgery and was unable to be with the car when the tow truck dropped it off. They were able to handle all my issues over the phone while I was in the hospital and were flexible on the date of me picking my vehicle up givin my situation. Highly Recommend!

Nathan is the best. Found the perfect car for our daughter. She couldn't be happier.

I took my truck here for an oil change. I had no problems they got me in quick and got me out quicker,Service advisor was knowledgeable and friendly

I worked with Roberta Hall. She sold me 2 cars and was awesome to work with!

Another aggravating visit to this dealership's service department. The only reason I come here is to get those annoying service lights reset since I rely on reliable mechanics to service my vehicle. The first guy looked a the orange wrench light and said it's transmission light. Then wasn't sure and pulled the owners manual out of my glove box and thumbed through it for 5 minutes. Then he called over a friend who tried to figure out what it meant by studying all the dashboard lights for about two minutes until he concluded it was just the system thinking I needed an oil change... which is what I told them in the first place. Then I told them my sync system failed to update. It keeps partially downloading and stops. First they told me it was because I was not getting a good signal in my garage. I told them I am and the router/modem is only 15 feet away. Then they said I should pull it out of the garage. Huh? I asked them if they knew for sure if the car needs to be running. They didn't know. I asked how long it should take. The first guy said 3 or 4 hours, the manager, who I called over, said 20 minutes? WTF?

Best experience for me, they were up front on all cost and no price changes from the internet deal they committed to. The salesmen and financial services worked diligently to get us out quickly as possible knowing we were on vacation.

Daniel did a great job when I needed service on my F350. I always dread using the dealer for service, but not now that I know Daniel will make sure the job gets done, and done right. I also would like to mention Boyd, the service department manager. He helped me at the last dealer he worked at and I was very pleased to find him again, as he will always do anything he can to make you happy. Thanks guys!

I had a wonderful experience yesterday, they had everything ready for me, explained how to use every gadget in my car. I got a great deal plus my service was awesome. Very pleased..thank you..

They are the best dealership to buy from. Their customer service is top notch. Clarence, the Finance Manager is amazing. He has the best personality and is a great person to speak to. We have purchased 2 vehicles from here and I will not go anywhere else. We purchased our truck from Malcolm and he was professional and friendly. They definitely make car buying pleasant and easy.

Went in to get my turn signals reprogrammed to blink properly, the bulletin gave step by step instructions but it did not work. Because it did not work I was not charged a dime! The people that work there are great and care about thier customers. Thank you!

I just purchased an F150 Lariat. My wife and I visited several times to look the trucks over until deciding. Everyone involved in the process was very professional, courteous and knowledgeable. I was provided a vehicle for a day while my bed was lined and a cover was added to the truck. So far, we are very pleased and hopefully will continue to be when my first service is done and if we need help with any problems in the future.

Called on Monday and talked with Mike Grant to schedule service on my 2014 Transit Connect Van(137,780). Transmission flush, Coolant flush, Oil Change, and Recall work. Tuesday 8:00 and finished by 5:00. Work was done as agreed and got home by 5:30. Wife took the van to work and said it ran better, shifted better and she was a happy camper. That's all that matters!!

I would like to thank Jim Lampke at Auto Nation Ford and the F&I manager , Clarence, for their help in getting my husband into his new car! He loves his 2016 Ford Focus Hatchback SE. This was probably the fastest and friendliest service we've ever had at any car dealership. I would definitely go back! #Autonationford

Got my first car here. Chris posey was such a big help and great service thanks you

Great service but do not think I should pay $50 for door code. I bought the car preowned and did not have the code.

I just purchased a 2017 Lincoln MKX and was a pleasure dealing with Jim and Will my salesmen.Ike was excellent showing me the car and John was great drawing up the lease.Met the general manager and could not be happier.

Do NOT use the collision shop at the Blanding location. They do subpar work there & their attempt to resolve the problem failed. That is, the sanding compound they used to try to buff out the numerous fresh scratches they put all over my car, only served to diminshed said scratches. They promised me that said process would completely remove said scratches, which they made while painting both of my car bumpers. They also left raised paint along the edge of the back bumper where it meets the trunk. The raised paint looks like it will eventually flake off, leaving a rough unpainted edge on my bumper. Additionally, they left several dirty oily footprints inside of my car trunk where they had no reason to be. I have yet to be given an explanation as to why they were standing inside of my car trunk. While inside my car trunk they knocked the trunk light out of its socket. While getting out of my car trunk, they left serveral dirty oily fingerprints on the painted surface of my trunk. They also left such a fingerprint inside the frame of the driver's door. I WAS TOLD BY COLLISION SHOP WORKER, NIKITA SALGADO, MY CAR WAS READY FOR ME TO PICK UP, THAT SHE HAD INSPECTED IT & THAT IT LOOKED REALLY GOOD. WELL WHEN I INSPECTED IT, I IMMEDIATELY RECOGNIZED & POINTED OUT THAT THE RUBBER STRIP ON MY BACK BUMPER HAD NOT BEEN REPLACED WITH A NEW ONE. AT LEAST, NIKITA FOUND THEY HAD RECEIVED THE NEW ONE & HAD IT PUT ON. I THEN POINTED OUT HOW IT WAS NOT PUT ON PROPERLY. SHE AGREED, BUT TOLD ME I HAD TO COME BACK ANOTHER DAY TO HAVE IT FIXED, AS BY NOW IT WAS THEIR CLOSING TIME. IT'S A REALLY GOOD THING THAT I INSPECT MY CAR ON FREQUENT INTERVALS, AND THEREFORE KNOW ITS CONDITION INSIDE & OUT VERY WELL. FOR IF NOT, I'D STILL BE RIDING AROUND WITH THE SAME OLD RUBBER STRIP ON MY BACK BUMPER THAT AUTONATION HAD ALREADY BEEN FULLY PAID TO REPLACE WITH A NEW ONE. I had the collision shop at another dealership inspect the Autonation Collision Shop's subpar work. I was told if Autonation had done a better job with the sanding compound process it would have completely removed the fresh scratches they put all over my car. I was also told that it is possible that the raised paint will eventually flake off & leave a rough unpainted edge along my back bumper. When I sought assistance from the General Manager, Gene Robbins, the only thing he did was refer me back to the Collision Shop's Manager, Michael Cochran. Although this would simply be going back to the source of the problem. I gave it a try. In return, all I got from Mike was a polite irritated tone of voice, and the chance to correct his misinterpretation of what I'd said. FYI - My car, my baby is a 2012 Ford Mustang.

We were looking for a 2016 or 2017 Lincoln MKX. After discussing the differences that each offer with Tony, we decided to go with the 2017. We set up an appointment to test drive the vehicle. But before we could get there, the car was sold. He looked for one that was out there with all the options and colors that we wanted. But none were available. So, we ordered exactly what we wanted. Tony kept us updated as the vehicle was being manufactured. 8 1/2 weeks later we drove home with our new car. We had a great experience with Tony at AutoNation! We love our car. Thank you again, Tony.

Be very careful when buying a used truck from this dealership. Eight months ago we bought a 2000 Ford truck with 144k miles. The truck looked like it just rolled off the showroom floor, it literally was perfect. Along with this sale we also bought tire warranty and oil changes. Yesterday I was driving and there was a terrible wobble between 45-50 mph. First thought was a tire was out of balance, so I went to my local tire shop (I live in Ocala). What I found out is that the front driverside tire had started seperating. In talking to the tech I told him I had this Road Hazard warranty and he said this should be covered. He also told me that the tires on my truck were manufactured in 2007 (Yeah, 10 year old tires). So I called the service dept and was told my warranty wouldn't cover the tire because of it's age. Of course, my first thought was why would they sell a truck with 10 year old tires, then sell me a warranty on top of it? I transferred to the sales manager so explained road hazard warranty covers if I hit something on the road and the tire blows out, not if I hit something and the tire separates without blowing out. That, he said was a manufactured defect, So I guess if I hit something and the tire manages to stay together = manufacturer defect. I then asked this gentleman if he thought it was ok to sell a truck with 10 year old tires and to my amazement, he said yes. I asked him if he had ever heard of dry rot? There is dry rot on all 4 tires, but just like a wrinkled old lady, put enough makeup (tire dressing) and those cracks disappear. This man went as far as to tell me the dry rot was present because I had not put enough miles on the truck since I bought it, REALLY!! Then I asked this gentleman how it was he could sleep at night, which basically ended out conversation. I know some would say I should have checked the tires, but when I first saw them I honestly thought they were new! Guess the only thing honest in this deal were me thoughts! Shame on you autonation!

My experience at AutoNatio of Orange Park was great. The staff are courteous, professional, and accommodating. I got a great deal on a new truck. I would highly recommend this dealership.

Dan O'Neal is the super service writer! Always goes the extra mile to make sure everything is A-Okay!

I have been going here since the 80's for my cars. The service and parts dept are very helpful. Service was excellent and thanks to them.checking the system it helpa to fix small problems before they become big ones. Thanks again to Kevin and Laura in parts and Tammy and Mike in service. If I new my tech I would thank him.also.

Ike and Nate are the best! I was looking to upgrade from a 1989 F150 and Ike took time to show me the current truck line up. Once I decided what I wanted, he found me the perfect F150 with all the options I wanted. Taking delivery was a breeze - the truck was ready, detailed, and Nate took plenty of time to show us how to use all the latest upgrades. Taking care of the business side was easy with Emilio and John. We've been back to add on accessories and had great service and attention from Ike, Nate and the service guys. Love, love, love my new truck and would recommend AutoNation!

Arrived at 2pm and out by 5:30pm with my new F 250. Roberta was informative and very pleasant to work with. Financing went quick and smooth . Great experience.

Our buying experience with Chris Dame of AutoNation Ford of Orange Park was GREAT!!! We got the exact car we wanted with ALL the bells and whistles. It was ready ahead of time!! And we absolutely LOVE it!! Thank you, Chris and Dan O'neil, and all the folks at AutoNation Ford of Orange Park!

I was surprised to see so many people with bad experiences at AutoNation. I go out of my way to bring my car here and have never had a problem. Just had my car in there yesterday and the service was outstanding. Even if you have the best mechs and svc mgrs. in the world, mistakes will happen. I just hope if a mistake is made with my service, the management team handle it well and are more concerned with protecting the FORD brand than their local dealer bottom line.

Took my car in for a oil change. No issue there. But the service advisor comes out and says you need wiper blades and there is corrosion on your battery post. $40 to replace the wiper blades $70 to clean a battery terminal. I don't think so! Stopped by the auto store had blades changed in 5 min cleaned battery in 10.

Loved it! I was in the process of looking for a new Ford Fusion...AutoNation was very helpful with the whole process. Very easy. The salesman James G was so very helpful. Financing department was awesome as well. I would definitely recommend AutoNation to others. Awesome customer service too. They followed up after the purchase to make sure that I was loving my new car.

I had just crossed country from San Diego, ca. I started having braking problems and called Autonation. I was told to bring it in the next morning even tho there were no appointments availed. I got there at 7 am and was back on the road in two hours. Thank you very much for fast complete service, I made my granddaughters graduation on time and the brakes work fine. Great service and people, again thanks.

We were interested in a Certified Ford Edge. The car was great, the appraisal experience was not. The car appraiser lit a cigarette in front of us and then proceeded to sit in our trade in to evaluate. I expressed my frustration to the salesman, who did nothing, so I eventually went out and asked the appraiser to put out the cigarette. His response - "Don't worry, I'm not getting it in the car." I insisted and he reluctantly put it out. They offered me $1000 less than other dealerships on the trade in, so I ended up purchasing somewhere else. They're also very proud to "be like carmax" with the no haggle pricing so they would not negotiate anything.

Awesome Job on the repairs on My car and so quick!!!

Great experience , did not feel any pressure. Will showed us the used trucks that we wanted to see first. Then we moved on to the New Trucks. My wife and I both loved the truck as soon as we saw it. Ruby Red is fantastic color. Test drive sold the truck.

We were looking to purchase and new SUV and I had looked and test drove EVERY SUV that is made. I did not want to go with the Explorer again due to the price of one with all of the latest electronics on it. We was lucky that Mrs. Roberta Hall kept in touch with me and so we made an appointment and all of the staff there worked with us on our trade and discount on the 2017 Explorer Limited. We drove away with the color that my wife wanted and the electronics I wanted. To sum it up, we had a great time working with all that was involved in making our purchase a very very good time and evry good price. This is the second Explorer we have purchased at Auto Nation Ford Lincoln Orange Park. And again thank you all who helped us on this purchase, and from a Disabled Vet, all of you fellow Vet's go to this store so that you too can get the best deal in the Jax area and respect.