Recent Reviews from AutoNation Ford Orange Park

Took my ford here for a oil change... made a appointment a week in advance... 10am was my appointment. Got my car back just right before noon. Seriously... 2 hour oil change... and at 100 bucks. I expected to be in and out in maybe 20 minutes... Nice staff... But not worth spending 2 hours when i made a appointment.

No on answers phones and at one point I spent 30 minute with the phone ringing trying to get a hold of my service rep to no avail. I called at 1:00pm, 2:00pm, 4:00 and left a message for them to get back to me. My car is in the shop for 2 week and the only time I get an update is if I call.

I will tell you what... I went into the service department to have a Recall service done on my 2008 vehicle and the service advisor David, was absolutely 💯 WONDERFUL!!! I could not rave enough how well he treated me and how he took my disabilities into consideration during the checkout process... I will be asking for him for all my future visits to this Auto Nation!!!

Bought a 2 yr old truck here. Less than 2 months, truck has check engine light and shuts off. Bring it in under warranty and they reprogram it. Doesn't work! Bring it back the following week, they keep it for 4 days and do nothing. Told to pick it up and use it over the weekend cause i cant get a rental. Now have it back there on 3 days. No update... probably just sitting under trees getting sap on it again. Poor service. 10 days without my new truck and counting. Called and left several messages with supposedly manager Mr. Sweet no answee or call back. I just don't matter to these people. BEWARE!

They need to hire more workers, and if that means raising prices, so be it. I thought the prices were already pretty high already though. It took weeks to finish some very basic work on our motorhome, and the main point of contact--though he was very helpful and friendly--was hard to get in touch with. They desperately need to raise their salaries to attract more workers.

If you come up here look for a fellow named Jack, that guy went out on a limb to help me out on getting my truck at an affordable price that fit my budget 👌👌

I can’t stand this dealership I’ve been a loyal customer for 3 years now. Took my new Ford for its first service appointment just oil and tire rotate, made an appointment 3 weeks in advance for 10:30am. 5 hours went by without a phone call for pick up, tried to call the dealership 3 times for update as I made an APPOINTMENT, and we were going on almost 6 hours. for. An. Oil. Change. 6.5 hours later I get a phone call, ready for pick up, once I picked up realized, car was never washed, it always was in the past after a service appointment, back tires were 29 PSI, front tires were 30 PSI. I drive a Ford Explorer. They never cared to check the air in my tires when rotating them.. so did they even rotate them!? Who knows. This place is a joke. And now I drive an hour each way to go to Bozard Ford in st Augustine. THEY are the best. Not this place.

Was able to get a service appointment in a reasonable amount of time. Very thorough with inspection and service. Honest about services needing to be done. Dave Craddock was very nice to work with. Worth the drive across the St. John's River.

This is hands down the best, most diligent, perfectionistic collision center I’ve ever taken any of my vehicles to in the past! Not only is everyone highly professional, but extremely efficient, and knows how to get things done, and do not mess you around! The tell it to you straight, treat you like a human being, (not a file folder or just another customer number), and they meet/exceed expectations when it comes to getting my get vehicle repaired on, or before estimated time initially given!! Thank you for being so awesome, and taking care of me/my vehicles whenever we get into a bind! Y’all are awesome!!

The service department was extremely proficient in making the repairs to my car. I will continue to get all services done at AutoNation Ford Orange Park!

WORST Service ever! Made appt 2 weeks in advance and my RV sat and recall never EVER done, not touched in a day & a half. Told appt was just a checkin with advisor. Nothing but lies!! NEVER ever use them, WHY make appointments if THEY don't keep the time! So stupid, writing something to corporate about the service we never got!!

Phenomenal service at Autonation Ford on Blanding in Orange Park. The service representatives are always willing to provide good service to the customers.

WORST Service ever! Made appt 2 weeks in advance and my RV sat and recall never EVER done, not touched in a day & a half. Told appt was just a checkin with advisor. Nothing but lies!! NEVER ever use them, WHY make appointments if THEY don't keep the time! So stupid, writing something to corporate about the service we never got!!

The work that was done was completed collectly; however, I was told it would be done that day but I never received a call telling me it was ready. I attempted the next morning to call multiple times and the phone system was horrible. Finally, I tricked the system by calling Sales and was able to leave a message. Still no call back. Eventually I was able to get my vehicle back late that day. Oh, did I mention that when I got to the dealer, they could not find my car. I understand that Covid / Gov’t checks are hurting them getting help but this was unsat. They use to have a well run organization.

Every time I call they dont return my calls. Every time I drop off the vehicle, it takes over a week to look at it, even for just sensors. Every time I get the vehicle back the engine light comes back on. Don't be nasty

One the best Ford dealerships around.

I worked with Charles when I bought my car, he was great. Although I’m sure I came off a bit “dick-ish” unintentionally at times, he stayed professional the whole time and worked with me to get the car I wanted. Thanks again!

Professional, Knowledgeable, and courteous staff. Clean facility, Kid friendly. The General manager came to personally greet me which was very nice. Daryl and Rob are the best! I will be referring everyone to them.

Great experience buying a car with Walt Sanders. I thoroughly enjoyed it. The after sale calls were surprisingly refreshing. I would do it again!

Improve wait time. Arrived at 1306 for 1315 oil change appointment. Finished and paid, pulled out at 1607. 3 hours is just TOO long. Friendliness Staff is not rude, but they dont make you feel appreciated...no warm fuzzies. Just your basic "not rude" attitude. Definitely no Southern Hospitality. Someone could have at least taken the time to ask if I knew where to wait, explain to me where the restroom is, show me the snack machines and tell me there is complimentary coffee and ask if there is anything I need or anything they could get for me. It's called CUSTOMER SERVICE

Purchased new F150 from Autonation OP last month. Rigaud and John were exceptional to work with, very highly recommend this place. They answered all questions I had and did everything they could to make our buying experience a pleasant one. I'll be back!

Went in for our new Mustang’s first oil change. When lifting the car up, the technician damaged our passenger side, lower skirt. Nothing was said or pointed out to me. Once I noticed it, working with the service department to have it fixed wasn’t a positive experience. I don’t trust the service department now, so it it unlikely that I’ll be going back. I’ll likely try out Autonation Ford Jacksonville next & hope for a better experience.

Top notch business. Todd and his team took very good care of me. I worked with Rigaud, John, and Marley as well, all were extremely professional. Very highly recommend!

After dealing with a different AutoNation we were sent over here, and Sean was our service person who took care of our problem with our Escape. This is our 3rd Ford we have owned and we will be back to this Autonation for service.

Smooth transaction! Mr. Charles was very helpful and made my car buying experience easy. Charles had given me his full attention to all my car needs. Thanks again for your help!

Our salesman Mr Charles Warren was so AMAZING! He was so patient with us and very helpful.He was on top of everything we needed and helped us with many great options.

Got a beautiful 2020 Lincoln MKZ from here. Josh was an amazing salesman. Communicated everything we asked via email before we got there, was super friendly, knowledgeable, and up front about pros and cons of every vehicle we were considering, even if it wasn't something they carried.

I purchased my new car a few weeks ago from Ford autonation! I was extremely pleased with my salesman Charles Warren! He made this purchase so smooth. I had so many questions before and even after and without any hesitation he was there answering them all! Thank you Charles for all help! I loooooooove my new car.

Brand new (10 days) and freshly hand waxed Mustang convertible taken in due to a bent bracket on the soft top leaving a huge seal gap creating wind noise and letting in water. After all day I was informed that I needed to leave it overnight to investigate water leaking in the cabin above the accelerator. When I returned the following afternoon to pick up the vehicle it was covered in sun-baked water spots. I asked why and I was told that I had to request a wash. What?! The car came in gleaming and I somehow needed to request it be returned in the same condition? The convertible top gap was better, but not repaired fully and there is still a gap in the window seal. I was told that they bent it the best they could. Why it wasn't replaced is beyond me. Absolutely no resolution on water in the cabin. I was given the condensation excuse. Considering my other options for future service.

Rob Bush made the process a great customer experience!! I will be back to Autonation when I buy my next car and I will be calling Rob.

Took over 2 hours to get an oil change. The ford app or website would not let me make an appointment. After my truck was finally done I went into the service department and was ignored by 5 employees.

I couldn’t have asked for better service! Definitely told my family and friends about it too

My experience from my last oil change appointment was horrible and unacceptable. Service department had lost my work order and with my scheduled appointment, my vehicle was not completed until 6 hours later. I will not be returning back to this location for any service after this disaster!!

Ron was extremely helpful with great service and made the car buying experience quick and easy.

Not pushy at all Gil was great !

Had an issue that continues from another Ford Dealership in El Paso. AutoNation was very understanding and cooperative with helping to get to a resolution of the issue. Only complaint is that I was supposed to receive correspondence regarding the communication between AutoNation and Casa Ford in El Paso and nothing has been sent to me or the other dealership. This is causing an issue because they are not being helpful or aiding with what AutoNation said would happen

Cons: Pricy for the service rendered and not upfront about any pricing, you receive your invoice (surprise) at the end. Short-staffed at Blanding location means lengthy repair and much patience required for check-in/check-out process. Did not receive a call when repairs completed and had to call and call for status when vehicle could be picked up. Blotch/mark left on windshield that won’t wash off. I requested multipoint inspection for my Ford Focus to have leaking fluid checked, headlight replacement, and brakes cleaning. (Highly recommended making an appointment like I did so you can guarantee getting car looked at.) Was told would need to pay additional for diagnostic since headlight blew out as they were replacing it and they said something was wrong with circuit causing headlights to constantly stay on even when lights turned off. Not sure if that’s an upscale tactic (I work in sales) or maybe a lack of knowledge about my vehicle functions. My model car is designed with auto-headlights that are constant; not a circuit issue and I expected Ford mechanics to be educated on my vehicle, considering I purchased my Ford here, and for Ford Service center to have resources to aid in proper repairs. On the bright side, they successfully replaced my headlight and the “leaking fluid” was just condensation from AC. The brakes were no charge because the issue was part of a checklist that I was advised failed to be performed at time car was purchased. Pro’s: they call/voicemail before performing any service I didn’t request (just not upfront about any pricing. It’s all a surprise at the end.) Every associate is kind and courteous. Great hours if you have a busy schedule. They communicate very well that they’re short-staffed so you have a realistic mindset it will be a while before you’ll be attended to…and several days before your car will be ready. Overall: I would recommend going to a Mom&Pop type shop for basic repairs and avoid paying $275 to be told told fluid is just condensation from AC and have a headlight replaced. (The brakes were their error and I was “no-charged” for it; however, they certainly found a way to bill everything still. Just billed as “labor charges.”

SERVICE WAS HORRIBLE WAS TOLD MY TIRES WERE ROTATED AND THEY LIED TO ME. I MARKED MY TIRES AND SHOWED THEM, THE SERVICE MANAGER GAVE ME HIS EMAIL AND PHONE NUMBER TO ASK HME FOR ANYTHING AND HE STILL HASNT REPSONED IN 10 DAYS. HORRIBLE!!!

We only gave them four stars cuz I think they could have given us 0% interest that would give us incentive to buy the vehicle however she said the financial person say right now we could only get 1.8 so I don't think that's going to be significant for us so we were looking for 0% interest. I think that they could work with us on that.

Really bad service i took my car friday at 9am and picked it up monday at 630pm and they didn’t work on it at all

By far the worst dealership I’ve ever experienced, 2013 f250 goes in for a second key programming, and truck comes back not running due to them doing a RECALL without my permission, wiping out the tune that was on my vehicle. What reputable shop does a recall on a vehicle without first asking for permission to do work and instead of owning up to their mistake, their rebuttal is to disclose that they should of been told the truck was tuned, well if they did the job that was asked instead of being shady this problem would of never occurred. The service manager here is rude and a joke including Jeremy who okay’d the recall work.

This was absolutely the best buying experience from a dealership I’ve ever had. There was no pressure presented by our salesman, Nathan Goodroe. He was knowledgeable and provided ample time for us to ask questions and decide what we wanted to do. The fact that there is no haggling is HUGE, as you knew the bottom line immediately. Todd Rossi, the manager, was also hands on and helpful. Highly recommend Autonation.

Jeremy Hart & the service team at Ford Auto Nation are super stars!

Been going to this dealers service department since 1995. 2nd time in a row this year of poor communication by the Service team. First time the service person who my vehicle was assigned to did not come in to work and no one picked up the ticket. Had to call in hours later for someone to realize and get the service started on my truck. This time I received a call stating an additional service was recommended and then once refused they said ok and were going to try and have it done by lunch as requested which should have been able to be done. It was only an oil change and appt was at 830. Never received another call to let me know it was done. I should not have to call to check on my vehicle.

Gilbert was so nice! He helped us get a good deal and got us in our new Ford Explorer! Excellent customer service.

Had an excellent experience with David, he got us in and out with ease

They really take care of their customers.

Me and my wife had the greatest experience at this dealership. been there twice and both Paul and Marley had been great to us. very professional and helpful. keep up the good work.

If I could give these people a zero stars I would and even that is giving them too much. I took my 2015 Ford Explore with only 52,000 miles on it in because my AC was blowing warm no matter how low I put the temperature on 8/25. They diagnosed that the AC valves were leaking and needed to be replaced. I was advised that they would have to order the parts and it would take a couple of days. It’s been 2 weeks. I have called every single day 3-4 times a day and I am being told that they will have my service advisor Sean, will call me back. I NEVER get a call back. I feel like I am harassing these people to get a status update on MY CAR!!!! Not to mention when I finally do get through to Sean its always a different excuse. First he said it will a couple of days to order and get the parts, then he says that he has to order it from out of state, one part coming from Indiana and the other part is coming from DC. I said ok, then a few days goes by I call Sean to once again get a status update, I don’t get a phone call back until the Receptionist Patty leaves her post to run to the service dept to get an update for me. She then tells me that the one of the parts was lost in transition and the other one never even left the state. Mind, I’m having to rent a car in the meantime because I have to go to work. So far, I’ve paid $758 for a rental car all out of my own pocket. Then Sean tells me that he can have the parts come in “local” meaning somewhere in FL. I ask him once again how long would that take and he a couple of days and that this time he can set up my rental for those couple to a few days and they can bill the dealership. I said ok. So 2 days later I call the dealership again to once to get a status update on the parts. This time, Sean was off and I spoke to David-he said he was new and to allow him sometime to research what was going on, I said fine. David calls me back within a short period and tells me that they have one part and the other part is on back order. I tell him that I need to speak to the service manager because this is ridiculous. The service dept managers name is Richard Sweet, he basically reiterates what Sean and David says but no one is willing to do much of anything!!!! I still don’t have my car, I am out $758 from the rental that I paid, the frustration of not knowing when my car wi be ready. And to make matters worse, I tell Richard Sweet that I will pick up my car and he tells me that my car is on the rack-I said then take it off the rack and I will only pay for them diagnosing the problem but that is it. He tells me, give me an hour so that I can get a status update on the part. At this point I don’t know what to do because when someone owes you something or an explanation they drag their feet or give excuses but if you owe them something they want to get the law involved or not give you your property back.

The service was goodi. I came in at least two hours before my original time and they saw me early now that's what I'm talking about so I was satisfied especially with my reward points you got to love it

Rob was awesome! Meet me in another city to get my dream car to me! The customer service was beyond phenomenal!

I took my truck into service by a Ford certified technician because I didn’t want a corner mechanic shop to just throw parts at the problem. It took two visits to rectify the issue but the problem was solved. Couldn’t give five stars as communication by the service advisor just wasn’t there.

I found the vehicle I wanted and sales team were great and convinced me to buy the extended warranty. I’m glad I did because unfortunately I found myself back at the dealership within two weeks with a list of issues with that vehicle. The service team is a disaster. First, I was accused of lying about the vehicle issues, then it’s “wear and tear” so they’re not responsible and it’s not covered warranty. I’ve had my vehicle for a little over a month and it’s been in the THEIR maintenance shop twice and once for a week and it’s still not fixed. I purchased THEIR bumper to bumper warranty and now the electronic issue with the vehicle, that was brought to their attention within days of purchase, may not be covered. I’m still going back and forth with them about this issue with zero faith they’re going to fix/replace the part, which is included in THEIR bumper to bumper warranty. All I want is for them fix my vehicle so I can move on and go there again. My strongest recommendation is to stay away. If I could do it over again I would have never bought my vehicle there.

Auotonation truck service, Jeremy, was great when my motorhome was in the shop for warranty work. Autonation will be my dealer of choice now.

After being jerked around by this Ford dealer and our service advisor who couldn’t advise anything, we had my 2015 Escape with only 85000 miles on it towed from AutoNation to a transmission shop and I rented a car for a week. Hopefully they can come up with a more realistic solution than a $7000 brand new transmission or waiting 4-6 weeks for a rebuilt one. I asked for the diagnostics that I paid $100 for and I literally just got a piece of paper with prices scribbled on it. No codes. Nothing from the mechanic who supposedly inspected it. Nothing. AutoNation Ford should be ashamed of themselves and should refund the $100. It was a joke. The extended warranty I paid $$$ for? It expired in April. I’ve learned my lesson. No more American cars for this girl after the Escape is paid off. I tried to support our economy but it isn’t worth the headaches. I’ve had horrible experiences now with both Dodge and Ford. Their cars don’t last and they work the warranties so the cars die horrible, expensive deaths immediately after the warranty expires. If you can’t stand behind your product, I won’t either. I’m done. Beyond disappointed and I will tell anyone who will listen to avoid this dealership and Fords in general.

Bought my truck in April and have had nothing but issues with this dealership since. Service is a joke. I made an appointment for an oil change on 07/27 and sat for an hour in the service lane because no one could find my appointment, when I finally stepped into the service writers office and exploded they magically found it. I was never given a repair order only the internal copy that they should have kept for my records. I have called for over 3 hours today about engine fan cooling campaign only to be told it won't get fixed until my sensor malfunctions and the engine overheats and damages my motor or the radiator cooling fan decides to not turn off which in turn will damage my starter and my alternator and cause me to have to replace the battery. I purchased a maintenance plan and have absolutely NO CLUE what that even covers because I wasn't given the paperwork nor the name of the company who holds the warranty. As a manager for another dealer I will never do business with this dealership again.

Very pleased with AutoNation Ford Mr Haines was amazing and so kind would do business again for sure and have already recommended family to him so if you are wanting a salesman that actually listens to you and cares then ask for Robert Haines.

Great service although a bit expensive though. Jiha was very helpful in getting my truck repaired. She kept me updated throughout the entire process.

There was a long line of cars when we pulled up and we could see a couple of service people coming and going, but the line never moved. Apparently, all the cars in the line were already checked in and weren't moved out of the line. So there was about 7 or 8 cars in line just waiting to be helped, but no one came out. Finally gave up and walked inside to find someone to move the cars and get us checked in for an appointment. After this, they did great. There was a recall for the problem we were having which needed parts. When the rep called to tell me they needed the car for 3 days, he was already setting up a rental. That process was as smooth as it could be and they were good with the communication.

The rep in the service center did NOT have his mask on properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused himself to go to the restroom. When he returned he indicated that his nose wasn't actively bleeding. The huge glob was still present in his right nare & he still wouldn't wear his mask correctly!! It was SOOOO disgusting I couldn't even look at him!! On top of all that, despite waiting for HOURS, they couldn't properly diagnose my car's issue nor repair it!!! I was told that I'd have to drop my car off on the next day & leave it overnight. I ended up taking my car to Duval Ford on Cassat Ave. They had my car diagnosed & fixed in just a few hours. The experience with Autonation Ford was HORRENDOUS and I will NEVER return to that dealership!!!!

Dropped my car off for a recall to be fixed. Didn’t have any issues with my tires or indications that any were low. Took 2 days before I got a call that my car was fixed. When I went to pick up my car the tire was completely flat. The mechanic said he would plug it as I said when we dropped it off we had no issues and there were no nails. So he did the plug and aired it up. We went out of town as we told them prior to getting the recall fix we were doing (NC ) when we got back my tire was leaking. We aired it up and took it to sams for a free patch (as my tires are still very new ) and they told us the plug was on the sidewall and he couldn’t believe me and my kids were driving like this!! After multiple attempts to speak with autonation to get a resolution still nothing. No one ever calls back returns voicemails. Richard the manager stated he would call us back on Thursday later in the day…. Here it’s Monday and still no calls

DO NOT GO TO AUTONATION FORD- ORANGE PARK, FL Went to Ford Auto Nation on Blanding Blvd, Jacksonville, FL to have the AC in my car checked, not only the Service Advisor Jeremy never called me to let me know what's going on with the AC, the Tech who worked on the car left the windows OPENED for days, and during that time it was raining a lot in Jacksonville, all that rain got in the car, as you can see in the attached pictures mold has grown inside the vehicle and all over the seats, floor, my son's car seat, his shoes and all over the inside of the vehicle it smelled wet and moldy... nearly destroyed the interior of the vehicle. When I called Jeremy the service advisor to complain about how the car was given back to me, he is never at his desk, left voice messages for him.. no follow up from him, until one day he sent a text message claiming that he is waiting for his manager to follow up with me, up until today 08/23/2021 never heard back from Jeremy or his Manager to explain to me what happened to my car and what they intend to do to fix the damage they have done due to their negligence. Since Jeremy and Ford AutoNation in Jacksonville refused to follow up with me, they have left me with no other options other than to contact an Attorney so they can be held accountable for what happened to my property. And if I were you before I go there I would think twice...

The rep in the service center did NOT have his mask on properly; it was under his nose. He had a huge glob of blood in his right nare. I thought his nose was bleeding. I told him about it & he excused himself to go to the restroom. When he returned he indicated that his nose wasn't actively bleeding. The huge glob was still present in his right nare & he still wouldn't wear his mask correctly!! It was SOOOO disgusting I couldn't even look at him!! On top of all that, despite waiting for HOURS, they couldn't properly diagnose my car's issue nor repair it!!! I was told that I'd have to drop my car off on the next day & leave it overnight. I ended up taking my car to Duval Ford on Cassat Ave. They had my car diagnosed & fixed in just a few hours. The experience with Autonation Ford was HORRENDOUS and I will NEVER return to that dealership!!!!

Dropped my car off for a recall to be fixed. Didn’t have any issues with my tires or indications that any were low. Took 2 days before I got a call that my car was fixed. When I went to pick up my car the tire was completely flat. The mechanic said he would plug it as I said when we dropped it off we had no issues and there were no nails. So he did the plug and aired it up. We went out of town as we told them prior to getting the recall fix we were doing (NC ) when we got back my tire was leaking. We aired it up and took it to sams for a free patch (as my tires are still very new ) and they told us the plug was on the sidewall and he couldn’t believe me and my kids were driving like this!! After multiple attempts to speak with autonation to get a resolution still nothing. No one ever calls back returns voicemails. Richard the manager stated he would call us back on Thursday later in the day…. Here it’s Monday and still no calls

The experience was absolutely ridiculous, this is coming from an 18 year old girl. They had three months to order a small part for my car and failed to do so until the day of my service appointment. I then needed a right turn signal light fixed, which we actually bought and provided the signal lamp. (The car was bought with both parts broken and they agreed to fix it rather than giving us a discount on the car). They then proceeded to break a part of my car and while fixing it then lied about it. I had to come days later to a new service appointment; they treated my sister and I rudely and many employees were extremely unprofessional and dismissive. I have never wrote a public complaint on google but honestly I think they merited it.

Ms Laura in parts is an absolute delight! Give her a raise!

Auto Nation Ford, in Orange Park is a great place to purchase vehicles. I have purchased four different vehicles from Mr. Jack Tashjian and have always been impressed with his professionalism and knowledge of vehicles. They have surpassed my expectations for my trade in vehicles each time. The Dealership takes the time to go over every aspect of the vehicle and the sales agreement so there are no surprises. I would highly recommend this dealership to anyone considering purchasing a used or new vehicle in the future. I will continue to make them my first choice for future purchases.

My husband and I both think this ford ford service is the best. Make you feel at home. If this is any indication of the sales people, our next car will be buying from them.

Awesome experience every time I buy a vehicle from Rob Bush. Definitely one of the best and most professional in the business. He has a lifetime customer with me.

Awesome experience every time I buy a vehicle from Rob Bush. One of the best and most professional in the business. He has a lifetime customer.

Awesome experience purchasing my new 2021 F-150 from Auto Nation Ford in Orange Park! The team took care of me and made to whole experience memorable! Great deal and excellent customer service.

This was the easiest car buying experience I've had! Everybody was very nice and personable and very accommodating to my precocious 3 year old. My mind was made up about the car I wanted before I spoke with anyone and no one tried to persuade me otherwise. I'm very happy with this experience. It wasn't stressful and I was in and out with my new car in about an hour or so. David and Chris are awesome!

First visit - great! Loved our service advisor. As soon as she left at the end of 2020, everything went downhill. Every time we’ve come we have had horrible customer service and the timeframe the service should be done in per the service advisor, never matches the completion time. They tell us work needs to get done however when we bring the car back in to get the work done, they re-inspect the vehicle to ensure it needs to be done which takes up our time and the technicians time. They do this even if it’s the same technician doing the work. We have run into issues with every car we have brought there. This last visit we brought the car in to get brakes it took them two hours to do their lovely reinspection to tell us that it did need brakes which we already knew from our previous oil change visit. However, The service advisor told us it would take 4 to 6 hours to replace the brakes and resurface the rotors yet he did not call us to tell us the car was ready until the following day. I think this was our last visit here.

very fast and communication is excellent

Jack was very patient and knowledgeable. He helped me through the entire process of purchasing and even helped afterwards with technical questions.

Service dept was able to get my F150 in and diagnosed quickly. Made the repair for the quoted price and on time.

Really nice dealership, they went out of their way to complete my purchase. I live in NC and Nathan did an amazing job for us and even picked us up from the airport which was 30 miles away from the dealership. Once at the dealership they had me out of there in a new car in 1.5 hours. Highly recommended.

Made an appointment, twice...why??? Took 2 hours to get in the first appointment and just for an oil change. ...And they rotated my tires for some reason and now I have vibrations while driving. Made a follow up appointment to resolve the vibration issue and they said at least a 2 hour wait when I arrived for my 2nd appointment. Now I have another appointment to drop off my truck for the vibration that they created. The service at this Dealership is out of control and embarrassing for Ford. I'd give it 0 stars.

The service department is a joke. My husband called on a Tuesday to let them know are truck was being dropped off by a tow truck and what was going on with the truck. I called on Thursday to check the status and they said they couldn’t find our truck. Never mind how many times I had to call to get someone on the phone. Called back on Monday and no answer so my husband went up there to check on it. They told him we needed all this other stuff that we didn’t need. We sent it In for a transmission issue not wheel barring issue. We had the truck towed somewhere else. We still ended up having to pay 121.00 for diagnostic fee. This place is a joke and will never be back after buying three vehicles from this place. Horrible Service department.

Having an appointment time is helpful to some extent but while my truck was being serviced I watched from outside a lot of different people mechanics and customer service staff standing around not doing a whole lot my truck ended up taking almost 2 1/2 hours to get serviced. There were updates done to software. I was told after the fact. The job was completed satisfactorily but trying to get checked out seems to have some confusion and got no supporting documents for anything that was inspected on the vehicle all I got was a receipt for the services that I paid for a little disappointing hopefully they can do better one day

We love this place!!! Great experience buying in this place, no hassle for anything, Mr Gil it's the best sales person we never deal with, a lot of patience to get us what we needed. We love Mr Gil and the whole personal in general...🖒🖒🖒 in the other side Service department provide an outstanding service, Mr Dan O’neil always helped me with my truck issues and always his timing estimates are accurate, great place to bring your car/truck for maintenance or repairs...

Left car for week waiting on part. Finally decided to pick up and return when part arrives. No follow up no idea when part comes in. Feel like I will never hear from you again.

I don’t even know where to begin-we purchased a 2018 Ford Escape in June of 2020- drove it off the lot and the check engine light came on and the odometer quit working while going over the Buchman Bridge. 12 months later and the car has been in and out of the service dept ever since- sometimes a week sometimes a month! Can not get any help! Called the sales manager-he stated not his problem-reached out to Ford Motor- have yet to hear back! My last try is to hear from Todd Rossi before reaching out to our attorney!

I had a scheduled oil change July 31st and was going too wait. I was told the wait time would be 2 1/2 to 3 hours, I had a vet appointment 2 hours from my scheduled appointment time so I told the service manager to reschedule me the following week same day and time. Did he schedule me, claiming he was taking care of it…not hardly! I‘ve bought several cars from this dealership and had them all serviced at this dealership. When I went in on July 31st, I couldn’t believe how that service department when down hill, talking about clueless individuals holy cow! I will never set foot in that place again!

Awesome place to have your vehicle serviced

Arron at AutoNation Collision Center was a pleasure to work with. He ensured my wife's Mustang spoiler was painted and installed with perfection at a reasonable cost

I brought my car in for a recall, got a nail in tire on the way there. Was told car would ready in the afternoon. I called at 4:00, 5:00 and 6:00 before anyone would answer and give me info. Recall was done, but brakes needed replacing, tire did have a puncture and needed to be replaced. Let’s get it done! Saturday, next day, no one calls, I call at 4:15, we haven’t had anyone work on it today, we close at 5:00, you can come pick it up before 5 and reschedule. That’s fine, has the tire been replaced so I can drive it, NO! We haven’t order the tire yet. Monday, after being told it should be ready before 4:00, I show up at 5:00 because no one has called or answering phone. I understand staffing may be limited, but no one answers phone or calls to give updates on car. They had my car for 4 full days and never received 1 call from them. I emailed an inquiry on a new car and have been inundated with emails and phone nonstop since about buying the new car

Yes, BUT! Yesterday broke a 10-year string of pleasant experiences. Although I had FOUR appointment confirming emails for my 8-3-2110 AM appointment, a service order had not been prepared. I was NOT promptly met. Finally, "Todd" walking by, asked if he could help, and manually wrote the oil change service request. I declined the tire rotation. However, I called thirty minutes later and requested the tire rotation be added and was advised that the proper person would be notified. The Edge wasn't ready until 3:30 pm. When I picked up the Edge, the tire rotation had NOT been done. I paid my bill and left to find that the left dash display had been zeroed out.

Very timely, excellent communication, and reasonable charges. They always take care of you and the staff is friendly and helpful.

Completely unsatisfied and disappointed with my 2nd service visit (10K). Scheduled for oil change and tire rotation. Confused as to why it costed me twice as many points as the first service, when it was the same service. More importantly, My Tires Were Not Rotated. There is a Red dot on my back tires and it remains in the back, when it should be rotated to the front.

Management has lost site of true customer service. My first visit was made with a "waiting "appointment only to find out 3 hours later nothing was accomplished. Service manager made me another appointment to "drop off " my vehicle and they would provide a ride home. It took 4 HOURS for them to get me home and STILL had to make another appointment to get vehicle repaired. General manager called and apologized. I was met with an enthusiastic service tech. When I picked up my vehicle I was told by the only service tech that he was leaving because service feels they have enough business they don't care if customers leave unsatisfied! WOW!!

They tried selling me services i just did myself 2 days prior to dropping vehicle off for recalls. Was told they inspected my throttle body and it was dirty and required i major fuel induction service immediately . As an automotive technician currently for a dealership i had just performed that service with a full throttle body cleaning and injector servicing. Along with the wiper blades i had just replaced that were all recommended once i had told the advisor I’m a technician and i had just replaced them and did the service two days prior he immediately said your cars ready for pickup rudely. I received my vehicle back with hand prints all over the vehicle and the alignment was way off from the recall performed. I washed and aligned my vehicle myself immediately after. Sounds like poor communication between tech and advisor.

Took weeks to get my car back with zero communication unless I called to hound then for answers . Ironically, if you call fir sales, they pick up right away. Finally picked up my car, engine light was on Two stars as I have gone to this shop for over 15 years , no issues However, never again.

Will not be bringing my truck back here again for repairs or services. When I first showed up no one came to greet me. I stood in the office with no one saying a word. The service person I was scheduled to see wasn't even working that day. The service person I got wasn't paying attention to my issues. Couldn't find any of warranty information. I ask that my truck not be parked outside since my sunroof was leaking. I came back multiple times and it was parked outside with rain coming. I've had my truck there now three times for the same issues and they are still charging me for their bad work. They should have reached out to Ford for these known issues but that didn't happen either. My truck now has a musty smell and it was wet when iv picked it up. They didn't even clean it. I will never take another vehicle here again.

Wonderful service

I sold my car to AutoNation and they were very fair with their offer. It was also quick and easy.

Warranty Airbag replacement was uneventful. Work completed in less than 2 hours. Note: When making an appointment for known problem, make sure the Service Rep orders the parts required so when you bring the vehicle in at it’s appointed time, the parts will be there. Took 3 times to get it done.

Came in Friday for an APPOINTMENT for 4 brakes and alignment, and waited for over 2 hours before being told they thought I was dropping it off - that it was JUST getting taken back for repairs. Decided to come in Monday, and I have been waiting over 3 hours now for brakes and alignment......gonna be well over $600!! Update: Which they can't even DO because APPARENTLY these 3.5hrs have been for the INSPECTION. They don't have the parts or machines to fix anything. Wow, when I called to price everything and set up the appt in the first place, you assured me that "everything ford can be done here.

I had an 8AM appointment so I brought my car the night before. It took them 7 hours to take care of my car. After I drove off I realized they had forgotten to put in windshield washer fluid. I was disappointed.

I have been a customer here for 25 years. The Service Department has always treated me like a valued customer and returned my vehicle to me in a timely fashion with all work correctly and efficiently done as promised. Bravo Zulu!

Nice. Clean friendly place

I come here for parts quite frequently and most all of the staff are very helpful

I come here to get my car served because I purchased my car from here the service comes with a fluid top off but they never top off your fluids they always tell me they did had my car service a week ago two of my fluid indicators are saying low on fluid I advise anyone to please check your fluid levels once your car is service here overall the customer service is good I just wish they wouldn't tell me that they topped off all my fluids and they don't

Rob Busch at Auto Ford nation was amazing and helped me to his best advantage he went above and beyond with service , EVERYONE there is amazing and true to there word ! I would recommend this place out of every place . this was my first car purchase by myself and he treated me as if I was his own kid and helped me and explained things to me .

The service done at Auto Nation was great. Every time I have taken my F150 there the service department always contacted me before starting any work . They always let me know if anything else is bad that needs fixing . They also let me know the part cost, labor cost and how long it takes to have the vehicle back to me. And this is great for me. Everyone there "Good Job

AutoNation Ford was very professional and timely in their service. The service advisor (Isaac) was very helpful and listen carefully to my concerns. I will use Autonation for future services.

The easiest car buying that I have ever had... wow

Justin was great and did everything to help put us in a new truck. Thanks Justin!

Service was good as usual. They performed the services quickly and I was on my way. Excellent.

Leah was awesome

Daryl did an awesome job! The transaction was smooth and quick (painless) . If your trying to sell your vehicle make it simple take it to AutoNation you will will get a fair and honest offer.

Daryl did an awesome job! The transaction was smooth and quick (painless) . If your trying to sell your vehicle make it simple take it to AutoNation you will get a fair and honest offer.

They completed the work in a timely manner. They were professional and thorough.

Buying the car from this location was Awesome, but getting my first oil change not good! I was very disappointed with the level of service I received! This was my first oil change, since buying my vehicle, from this location. I scheduled an appointment, When I arrived one person checked me and told me to have a seat in the waiting room, and then another person called me on the phone when my car was ready, no one told him I was there waiting for my vehicle. One day after having my first service, one of my windshield wipers stopped working, I was told by The receptionist to swing by to have them check it out, since I just had my car serviced the previous day. I arrived, and was received by a very rude service manager, he stated sorry we can’t look at your vehicle today! They started the process of getting a rental. While waiting for the rental, they informed me my vehicle was now fixed! They discovered it was just a loose hose.🤬 I definitely think the problem I had with the windshield wiper, was related to my car service I had two days prior, since no one had been under the hood of my car since I’ve owned it. Would not recommend getting service here at all!

Switch to using this Lincoln Dealership because service is much better.

Service department overbooked service appointments, then tried to push my wife to accept a 2-3 hour wait time for an oil change. Not the first issue with this location, but it will be the last.

Chris, The used car manager, and Paul, one of the salesman made our experience wonderful. They listened to us and helped us out wonderfully. This was our fifth car purchase there and we'll go back for the next one. Jason, the new manager in the service department does wonderful as well. He hears my worries (as someone with huge anxiety around cars) and always does a great job.

AutoNation Ford Orange Park has taken care of my vehicles in an outstanding manner from my Service advisor Tom Summers to the service tech Steve Hunsberger. Its great knowing that my service needs are taken care of correctly and professionally. Thanks guys. I appreciate it. Rich Descoteaux.

The whole staff was very good... Top marks

I needed an oil change and tire rotation as it had been a year since purchasing my new truck. I had driven just over 3800 miles since the purchase, per the odometer. When I called on the 5th of June to bring it in, they suggested I schedule an appointment, and June 26th at 08:00 EST (early in the morning to ensure it would be one of the first serviced) fit my schedule best. I inquired how long it should take and 1 to 1.5 hours was the max. As I had a road trip this same day, I need to be done by 9:30 am to get on the highway. This fit my time frame well. I arrived at 07:55 EST, they checked me in and called someone from service saying I had a service pack ( clipboard with papers is what it was) that per my inquiry to the tech makes it more efficient and expedient. The gentleman came out, and immediately recommended a front- end alignment, $40.00 in addition to my services. I advised they could check the alignment and do it, if it was needed. At 08:40 EST, they finally took my truck back, I walked into service and advised the service rep to go ahead and include the alignment as I had checked the warranty and in the first 12 months or 12,000 miles, the alignment is covered under warranty. As it was "covered" why not include it. When I stated this, the alignment was no longer needed. Fine with me, whatever right. At 10:20 EST I went back into the service center and inquired about where my vehicle was. As it was now two hours past my appointment time, and 40 minutes past my hoped for deadline to get on the road, I was not to happy. I also sent a messenger request on Facebook (no response has been recieved) as a complaint. About 10 minutes after going into service, they brought my truck, and didn't provide any paperwork to me. I had to request it. They provided the paperwork: Multipoint Inspection Oil change Tire rotation They did not charge me, but my points would have covered the cost anyways. I figured this was due to the delay but suspect something more at this point. During my trip, where I got on the road at 11:00 EST, as fuel was required to get started, it was mostly rainy. On a few instances where it was not raining, I would spray my window washer for a random bug splatter. At 164 miles, I was notified I was low on washer fluid. 164 miles. In the year that I owned the truck and drove it 3800 miles, I was low on washer fluid only once before. I filled it up at that time, and had to fill it up again this day as well. They did not fill the fluids apparently, which is part of the service. As it was taken in for a fluid change, I cannot be certain anything was done. I am likely going to have the service done again, at another location, just to be sure. Paperwork is checked for the services being completed,, but they were not.. I called to speak to service that day and no one answered, so I called back for sales. The gentleman that answered indicated I should leave a message for the new GM. He stated that the new GM took service complaints seriously and would soon call me back. It is now 08:30 EST, June 28, (two days later) and that has not occurred. Unfortunately, this is NOT the first time we have experienced issues here. We bought, and serviced, both of our vehicles here and since our first purchase in 2018, virtually every service appointment has had issues. The biggest was my wife's vehicle had a problem that they stated wasn't covered under warranty, even though we purchased their best extended warranty plan. It took them two weeks to resolve this, in addition to having to buff out all the scratches all over the vehicle from a shoddy car wash that we "added" as part of the service. I am fairly certain it will be the last we use them for anything. I may try the Autonation across the river once (we have their warranty) but I may just forgo dealership service altogether. It seems they are little more than a ripoff. Specifically in my experience with the service center at AutoNation Ford.

Everyone was very friendly while I was waiting for My Escape to be checked for a possible Recall Issue, Service Advisor Megan went the extra mile to make sure the job was done right.

Took over 2 hours for service.and not really sure what was done and the condition of my truck .I was in for a 10 thousand mile check-up. Tires were not filled to 40psi. If things don't change I won't be back. Not even sure tires were rotated.

Mala experiencia mucha demora por cualquier cosa

Have had oil change an tires rotated, always pleasant. Great waiting area! Staff is very courteous and helpful.

Sales department its great, but the service department that its full of excuse an overpriced service and no one know the price of anything besides the manager sound and smell fishy. At the end service department to waste my time 2 times with fake appointment and didn't address my concern make and force the sales department looks neglect. If they mentioned will call you back in 5 minutes (5 min = next day), so you may know what kind of experience I have....

Absolutely superb! Had a leak which ran into the front passenger floor of my 2018 F150. They fixed the leak and replaced the carpet and everything else that had any water damage. No questions asked

Very courteous and professional.

Service department was excellent at getting my truck in and fixing in one day

great service and helpful managers!

The service representative never asked me about additional services they performed on my truck that they charged me for. Also I had to go and ask about the status of my truck after two hours even though I had an appointment and they were just supposed to be changing my oil.

Great service: Thank you

Great experience!!

Very quick and reliable service! Always courteous g to it right!

I had a horrible experience with Auto Nation and never want to deal with them again. Because of their lack of customer service, I will never own a Ford again. I have a Ford Escape and I love it but I am a widow now and I need people to be HONEST and helpful but that was not my experience whatsoever. They couldn't diagnose what was wrong but wanted to charge me $87 for windshield wipers that I did not need!!!!

They are always professional and always come and give you an update on what might be wrong with your car.

I awkwardly got my car seat base stuck in my car to where I could not use it. The seat belt would not retract to release it. The guys in the service department got me in right away. It looked like it was going to be a pretty pricy service repair where they’d have to cut my seat belt! We were determined. They got the seat belt taken apart and I was out of there within 20 minutes!!

Great service as always

Good Service! Jeremy Hart provides excellent service!

I have purchased two cars from here. Sale department is amazing. Both vehicles had the Tire & Wheel Protection plan. DO NOT BUY THIS COVERAGE!!! It covers nothing. They tell you that it covers road hazards, NOPE. Finance and service are in debate over whether or not my damage is covered. You can buy vehicls here, but run from the service department.

Polite , patient, and knowledgeable especially since since I bought my 2017 escape at carmax!

I had such a lovely experience with Robert Busch. He had helped me when no one else was able to or even wanted to. He took the time to work with me and get me where I need to be. Not many people you find has such patience. Thank you Mr. Busch for getting me in and out in such a quick time period and having explained and prepared the whole process.

Outstanding customer support !!

I came in with what I suspected was an ECU problem with my Expedition. Off the car goes to the back for a $69.99 diagnostic. The service writer came back to me with a figure that I saw on the paperwork of over $2500 dollars. Then he commenced to say you need the following 6 items 1) Front brakes $209.95. 2) Rear brakes $209.95 3) Brake flush with the brakes $149.95 4) oil pan leak $436.00 5) coolant system service $149.95 6) Fuel System service $239.95 I said I brought the car in here for a possible ECU problem not all of this other stuff. What is wrong with the car on the gripe I am here for. He said ECU. Which with an overprice ECU at $566.35 and the labor at $252.99 that charge for that was $819.34. Oil Pan Leak - i said there is no oil on my driveway. He said its just a seep. I could not see it so I agreed to the $436.00 quote, but then with a new gasket not on the quote it was $493.26. Oh and then he said he did an oil change and that was extra. I said the oil should be part of the oil pan and the filter was replaced less than 1000 miles ago. Why would you change the filter anyway. I refused to pay for that so he took it off. Now to the rest if it. Coolant system service - I looked it up on my iPad and it had been changed 14000 miles ago. He said I did not know that. I said you should because it was done here at your dealership. So the rest of the overinflated items did not happen. I did not appreciate the attempt to run up the bill one bit. He claimed he gave me a $100 military discount but I have never gotten that before so my assumption was he jacked up the prices then took $100 off. I will never set foot in the dealership again. I miss Dan Coburn in service. He was honest and I Trusted him.

Poor service! I have reason to believe the work they said was done either wasn't done or more damage was made to my vehicle then when it went in. Hopefully not intentionally!

I have been rattled to no end about being in a car wreck today but Mike Shad has the best customer service in the world. J.R. is my service rep. and he took care of me as if we were blood relatives. He contacted the insurance company immediately to ensure proper handling of my claim and movement of my vehicle. The original USAA representative seemed new and had planned to have Co-Part tow & salvage my car which didn't seem to make sense. J.R. explained the services that Mike Shad Collision centered offered and their outstanding, long term relationship with USAA which allowed USAA to make a better decision in keeping my car in place for analysis and possible repairs. I don't currently know the outcome of my car situation but I do know that I'm in good hands. I highly recommend this service center for all your auto needs. Relationship and repairs with a smile. Thank you for your support.

I FOUND THE SERVICE TEAM TO BE VERY KNOWLEDGIBLE, FRIENDLY AND ONE OF THE BEST SERVICE DEPARTMENTS I HAVE EVER BEEN IN. TOM SUMMERS IS ONE OF THE BEST SERVICE ADVISERS I HAVE EVER WORKED WITH. GREAT SERVICE !!!

Took in my daughters car for recall work, they handled everything exactly as described from scheduling to repair and getting back on the road. Everyone I interacted with at the Service side was incredibly friendly and easy to work with.

Good service department. Always on time with scheduled service and usually finished a little earlier than expected. Fairly priced as well.

Work performed in a timely manner at a good price.

So helpful and let you know what’s going on each step of the way! Scheduled an appointment and got in and out quickly!

Great service all around.

Outstanding service by Sales Manager David Bruton!!!!

As far as the work it is fine, but some of the service managers you work with you have to watch everything they do, you can have a service plan, call in and double check and make sure it's still in effect and when your car is done they will still try to charge you and argue with you about it. Next time I buy a Ford I will be going other places other than AutoNation for purchase and maintanice

Great experience treated courteously with patience and no pressure.

Such a smooth and easy process. They were all so kind and helpful. Absolutely love our new Expedition Max

Very great service department got me in and out which was amazing. My very first service since buying vehicle for Christmas in 2019 since I have literally just hit 3000 miles and it went great!

Friendly. Personable. Awesome service. Makes you feel like family

Robert Haines (military veteran) was very helpful. I was in and out with no issues.

Great dealership with fair prices that sells high quality vehicles. My salesman Nathan was very courteous and knowledgeable. I spent quite a bit of time looking at used cars at other dealerships and finding various undisclosed issues with the cars they were trying to unload on me. I highly recommend saving your time and money by coming to Auto Nation first, they will be my first stop for any future vehicles.

With several 2nd chances given, after 11 years using this dealership, (Blanding Blvd, OP, Fl, I think it's time to look for a new service provider. My vehicle was up for a recall on a brake issue. I began receiving recall notices from Ford over a year ago. I have called this dealership on four occasions, spread over several months in 2020 regarding the recall issue. I was told that the VIN for my Edge was on the list. However, each time I called I was informed that the parts were not in. I continued to be patient, due to the "Covid" situation. I called again, 5th time, in May 2021. Finally, they were able to make the app for June 1, 2021, was told it would take half the day and no loaner car would be provided. I made special arrangements to get my veh to the dealer on time at 9am and my service person said she would try to have it done by 1pm. I also scheduled my oil change and wiper replacement as well. Around 2pm, having not heard from the service rep, I called to ck on the progress. At that time, I was told they could not fix the recall issue because they ran out of parts just that morning!!! My service rep said she called other dealerships in the area to get the part they were missing, but was unsuccessful because those dealers only ordered for their scheduled customers. My service rep said their dealership ordered in bulk!. Now I have to make special arrangements, again, to get off work to handle this important situation. When I picked up my vehicle, the sting of the $116 bill (oil chg & 3 wiper changes-$9 to install the wipers was quoted to me, but wasn't told it was $9 for each one!) was supposedly discounted 10% for my inconvenience. I am a loyal Ford customer, for over 20years, and will remain so, but will be looking for a new service provider.

Severely overpriced. My appointment was for 7am, they weren't done with an oil change, alignment and tire rotation until 330p. On top of this they tried to charge me $385 for a replacement key. What used to cost $80, cost me $225. I'm ready to buy a new truck but I'll be taking my business elsewhere. Subpar at best.

Josh was extremely helpful and knowledgeable, and went out of his way to get me into the exact car I was looking for. 10/10!

***buyer beware*** Went to buy the Mach e mustang today. I was willing to pay full sticker. When they were drawing up the paperwork, they added a $2500 “Limited availability fee”. When I questioned the manager about it, he arrogantly reported they added that in there and would not take it off. We will just wait and buy it somewhere else. Hidden fees and arrogance lost them a guaranteed sale.

held my car hostage for 6 weeks while it "waited in line" to be looked at

Prompt service and it was completed when promised. Tammi is the greatest!

Friendly and courteous service. They go over everything with you and the service is fast and convenient

They are awesome the 2 times I've taken our car to them i had no complaints thank u Autonation 2t014 Ford Taurus silver I'm grateful for those people. Jeremy are awesome 👍👍

Great service an friendly communication helpful staff

Very professional. I ordered the part it came in everything was smooth sailing. I will always drive a Ford and go to Ford for service.

I brought my 2015 mustang in for diagnosing for lights on dash hill assist and brake and head lights flashing. They said it was switch under brake pedal and did fuel injection system but never addressed hill assist light and bogging down. I picked up entered my vehicle which no radio and dash instruments had to reset by mechanic now having to take back yet again because person whim checked my vehicle in dis not note all instructions and issues

Got an email on 12/27/18 stating that the truck's price went down, I made an appointment and reserved the truck online on Friday 12/28/18 and Got a reply back that it was all setup to go and check it out on Sunday 12/30/18. Got there and got the good news that they already had sold the truck, no phone calls or any communication. Nice work autonation, great communication skills.

We have serviced all our company trucks and bought new family vehicles here for over a generation. Our experience is usually great although the last service was not up to par. The new Super Duty service tech Jeremy handled my 2011 F250 truck for an 8am appointment Thursday the 13th. I brought my truck in for an oil change, tire rotation, coolant check test, AC test, and driver side noise inspection. I was told at 5pm all work was complete. I picked up the truck and paid; tires were not rotated, oil was not changed, coolant check light was still flashing, and my AC did not work at all (i brought it in knowing it had a small leak due to minor cooling power loss yet it worked). I did not hear from Jeremy and went in the next day to let him know nothing was complete and afterwards then he informed me that he knew and would take care of it all. I brought it in again Wens the 19th asking in advance for a quote on the small repair to the AC but no response just a bill after it was done. Everything is now complete along with a partial repair to the AC and i have again asked for a quote for the additional major repair i was told it needed for the AC and 2 business days later, no response.

I don’t recommend anyone ever use this dealership. They are a joke... the service department had my car for 2 weeks. After calling them 7 times over 5 days. I was still never called back and updated if my car was even being looked at. I asked for a rental multiple times and was told he would call me back and let me know, to which he never did. I even called again asking to speak to the manager about the situation (still was never called back SHOCKER). 13 days later they finally call me a say they found the issue and ordered the part for next day shipping. We went to pickup the car this morning, was handed the receipt and told that it is fully covered under warranty. Now 6 hours later the technician calls me saying that it’s not covered under warranty and that I need to pay for it. Worst service I have ever received through a dealership in Jacksonville hands down. I would never recommend you use this one.

I want to thank Brad and Rigaud, specifically. These two gentlemen treated me with respect and professionalism. My transaction took a little longer than expected but they kept me informed about the delays. Go to Autonation for your car needs!

Always provide swift servicing appointments with top notch customer service. We've been going there for 3 years and without problems!

I took my car to get repaired and the car stayed with them for a month, after it was done and repaired I drove it home only for one of the side parts to come out. I pulled over to the side of the road to check it out, the part that came off had a lot of scratches on it, now I’ve had this car for a year now and never experienced that problem. I confronted them about it but they said they never touched it or removed it. Considering how easily it came off after a drive, I find that hard to believe.

The staff at Auto Nation Orange Park location are the best service personal that I have come across in my 73 years of life. It is truly a wonderful place to have your car serviced. Hats off to Tammy and the rest of the crew. Thanks guys and gals for my wonderful experience.

It was great! Made buying a new truck easy as can beee!

if I could give 0 stars I would. Buying from AutoNation ford orange park was the worst experience in product and customer service I have ever had. The problems with the truck ( electrical, water in the door, DRY ROTTED TIRES , BRAKE CALIPER HANGING OFF ROTOR ) were minuscule compared to the rude staff. The GM and finance department in specific have been a nightmare to deal with. Autonation owes me THOUSANDS of dollars from a Vehicle protection program that I canceled but Christine in Finance refuses to call me back after several weeks of calling and leaving voicemails. She told me the VPP would only cost me an additional $1 per month.... it turned out to be an additional 4K to my principal! Watch out when buying here!

It was perfect in and out very well managed.

Came in to get a tire patched, staff was friendly and the service was good.

5 stars is for Tammy as she is always the best! .

I recommend coming here if you are wanting or looking for a vehicle. They were very down to earth and friendly. And the process was the best experience I’ve ever had. Thank you and keep up the awesome work!

Absolutely fantastic experience. Rob Busch, hybrid service/sales executive really treated me right. Thoughtful, hard-working, diligence in both finding the right vehicle and getting me the best price. Such a great experience on the first car, I went back the following week and bought another! 😀

They did not follow up with me. I was looking for a van. They did not bother calling me back with information Poor service here.

I took my 2012 Van for a complete check over Jeremy is my Service Advisor and he was nice and made sure I got everything I needed done. I will be back when my Van needs Service.

Easy to get an appointment, and the work performed is fine. It just does not have that 'we value your business' vibe that it used to have. Had a coupon for 20% off recommended services and was told by the service writer that it did not include oil/filter changes. Since when is that not a recommended service? When I brought it up at checkout another service writer heard our conversation and said it was absolutely valid. This type of thing bothers me. Also, I have a new 2021 Ford F150 on order; this will be our dealership, it will be 7th vehicle from this dealership since 2013. I felt they had no idea I was a long term customer. Good thing the sales folks are great.

Quick excellent service . Always a pleasure to do business with ...

Mark Toney was very helpful in finding the vehicle that met all the specifications I was looking for. This was my first experience purchasing a vehicle of my own and Mark did a great job of explaining each step including the steps that I needed to take after making the purchase. I would definitely recommend anyone looking to purchase a new vehicle to go see Mark Toney.

We have an E450 powered Class C. The Service provided by Jeremy and the service team meets all of our expectations as far as communications and turn around time. We are relatively new to this facility but if these first two visits for service are any indication of the long term then we'll be Happy Campers so to speak. Thanks and keep up the great effort. :-)

The service reps are incredibly friendly and knowledgeable. They had me back up and running the same day as drop off.

Great Experience, if you are looking for a vehicle I recommend making an appointment with Nathan Goodroe. He was professional, helpful, friendly and responsive. Vehicle buying and shopping can be very intense. Nathan took all that out of the picture.

For real, I don't think I was there more than two hours got in my car and drove away.

I am confused and sad. I bought the Silverado 2019 car 9 days ago, and I noticed a strange noise in it coming from the belt pulley, okay I called last week and got a job at 12pm today. I arrived at 11:30 am, and was released at 1:30 pm It took 2 hours to tell me that Chevrolet's pulley is out of stock and that it will arrive in 3 days ... I wonder if a pulley (a common part) doesn't have in stock ? if i go to chevrolet they will fix the car under warranty? I need to travel tomorrow and I will not be able to because my car was not ready I returned with it the same way I delivered it.

Justin was very helpful and professional. He took the time to make sure I was completely satisfied. They custom ordered my vehicle and handled my trade in. Everything was quick and painless! A+

30K service at AutoNation for 2017 F150. My service advisor was Jeremy Hart. I had an appointment and was in and out in no time. Recommend AutoNation and Jeremy.

The 2 visits I had there were completely unsatisfactory. From a 31/2 hr oil change to oil dripping on my garage because the technician didn’t wipe off the access that had spilled. I took my car to another dealership due to a recall that was released on my 2020 Shelby and thankfully my car wasn’t affected my the recall. I was informed that during their inspection of my vehicle all clips holding the batter cover were missing. I was asking if I had removed them and I said no. Any maintenance that was done was by Autonation Ford on blanding. I mentioned that I had taken it there for my first oil changed and was told that mostly the technician that did the oil change forgot to put them back on after he checked my battery. So I would rate my experience at Autonation Ford on Blanding in the dumpster. I was told not to take it there by other coworkers but I decided to give Autonation chance and now realize it was a huge mistake. I will never visit there again.

Always so attentive and willing to take care of all your needs

My service manager was helpful and to the point. No messing around because our time is valuable. Had to leave my car but when I came back it was ready to go. No standing in lines. Here are your keys and I was ready to go. Thank you.

Took time off of work to bring my truck in for an airbag recall with no lights on the dash. after the truck was done (an hour and change later) I go to take possession of it again and when I start it up there's a check engine light... when i told the service writer about it he went and "spoke with the tech" and the tech said it was on when he took it back to the shop. When i told them they were mistaken they told me it would be $70 just to hook up their AuTel and tell me what the code was. Horrible scam like behavior from this service dept. and I will not be going back.

I have had my 2017 Ford Explorer and have had the battery replaced twice! Since when did batteries only have a 2 year life? Not to mention the dealership only warranties their battery for a year!! I bought one for cheaper than they were going to charge me and this one has a 3 year warranty. The dealership needs to be better with their warranties!

Not a great experience. Scheduled a service for a recall on my Flex a week and a half in advance and decided to include an oil change. Brought my car in on the scheduled day, waited 2.5 hours to find out they hadn’t ordered the part for the recall and I’d need to reschedule.

Good cars available. Fast and friendly service. I’m happy with my purchase l.

Very nice place and very professional, clean atmosphere and fast service but most of all I thank you for the covid practices social distancing

Consistently good service. I bought a maintenance plan for my 2017 Edge and it has been a great investment. I make an appointment, wait in the nice lounge area and never worry about the bill.

Nathan and team were great! My daughter loves her new Bronco..

Great work on F150 for body work. Staff was great, got parte quick and finished in time. Will use again.

Awesome experience I’m glad I chose Ford thank you for taking care of me.

Have always had a professional experience there. The service department is exceptional and respectable.

The service department had me checked in and completed my service in record time.

I am not sure what changed recently but after years of exemplary service, the method of communication at this service center has apparently devolved from immediate and informative phone calls to vague and inconsistent text messages. My car was kept at the service center for six days, and for the majority of those days, I had to be the one to ask for an update when an entire day would pass with no communication. Once, the "update" I received was simply that no one had any news to share. This is the first time I have had such a negative experience here and I hope it will be the last.

Great experience at AutoNation Ford Orange Park. Daryl was my salesman and actually made my car buying experience fun and enjoyable. Great personality and advocates for the customer. I will definitely be back for any future purchases and services.

I have always had good service with Auto Nation.

I have been getting my vehicle serviced at AutoNation Ford Orange Park for years. I have always had great experiences. However, this last particular time I went to get a tune up and added brake service because it was a suggestion. Everything was fine until I picked up my vehicle and my tire sensor was on and a Mechanic tells someone at the register, "Yeah make sure you tell her to get her tires fixed." BUT. When I dropped my vehicle off the sensor was not on and on my bill and details of my service it literally says my tires are in good condition. So now my tire needs to be serviced. I never had any issues until I picked up my car.

We received a recall notice from Ford for a faulty luggage rack. we scheduled an appointment the service person said they did not have the part but he would order the part. After a few weeks I called back only to find the part had not been ordered. After almost two months I called again and was told he did not know if it was in yet. He checked and it was there. I scheduled an appointment for 9 AM a few days later. We dropped off the car early and were told they would call us when it was done I was told about 4 hours. About 3:30 the service person called and said he was not sure if it would be done that day. I asked why since the appointment was for 9 and was told the tech had to be assigned and there were other cars ahead of us. Got a call back about 4:30 that the car was ready but there was tape holding the rack in place while the glue used cured. for several more hours. This is one of several issues with auto nation over the past year. We have bought 8 cars and trucks over the past 30 years there and we are going to find another place to purchase 2 more vehicles in the near future and have the servicing done

I dreaded the fact that I had to go to the dealer after having my new Ranger for only 24 hours, however I had a nail in my tire. I showed up and they took care of the nail, fixed the flat and charged me a whopping zero dollars. That's customer service at it's finest. Great Job Team.

went in for oil change they changed every filter in it at 799.00 don’t know if we needed them

After a few weeks of looking at vehicles I stopped in today hesitant about the experience I would have. David met me almost immediately and made me feel welcome and that my business actually mattered. They extended every courtesy and kept me in my figure for monthly payments. I highly recommend their dealership to anyone looking for new wheels

I took my truck to get the number pad replaced on the driver's door under factory warranty. They replaced it and it didn't work when I got home so I called them and they said they would order a new one and call me when it came in. Months later I went in for an oil change and reminded them they were supposed to call me about the key pad but never did, they had the part and replaced it. It still didn't lock or unlock my doors and I was told they would reorder the part and call me when it came in. I take my truck in for a knock in the engine and am now told they want to charge me $335 to replace the key pad they never properly fixed because I'm now out of warranty.

This will be a short review because it doesn't take much to say.....AWESOME EXPERIENCE! I was partnered with my salesperson in less than 5 minutes, shown the vehicle 5 minutes later. Offered top dollar for my trade with my sale complete in less than 2.5 hours from start to finish.

Was there yesterday without an appointment. Expected to have to wait. Waited, Tammy was great and provides excellent customer service skills.

This will be a short review because it doesn't take much to say.....AWESOME EXPERIENCE! I was partnered with my salesperson in less than 5 minutes, shown the vehicle 5 minutes later. Offered top dollar for my trade with my sale complete in less than 2.5 hours from start to finish.

I stopped in for regular oil change at 2:00 on the 22nd. After waiting for 2 hrs I went out too service lane to see what was the problem. No one new anything.At this time the service rep entered saying it would be another 15 minutes with no answer why so long. I asked for Manager, l asked him the same question. He looked at me and said he had no answer at this time. I then asked for clarification with no reason given. I then asked for some sort of relief for my bill, then he said he would comp the bill. He said he was sorry and I got keys and left. I’ve been going too Mike Shad for years and always been well satisfied. Dan Coburn has always been there for me. I understand he in parts Div now. My rep yesterday needs too be trained in customer service. I’ll think twice before returning, Very bad Service, you loose customers. Mike Shad Ford and all their Awards does not make for GOOD SERVICES. Very Disappointed, Charles T. Hodgson.

Paul Harney is the best Sales Specialist I've ever worked with for a care buying experience. His knowledge, professionalism, and overall charisma is 5-STAR! The finance team was also fantastic! Thank you allowing me into the AutoNation family!👨‍👩‍👧‍👦

The service Is excellent! Tammy is the best representative ever! And please open a satellite shop in Green Cove Springs or Fleming Island!

Always courteous, fast and knowledgeable.

Once I pulled into the service lane, I was passed up by at least 10 different for employees without being attended to. After 13-15 mins, I asked an employee if I had to check in with someone inside the office, although signs clearly stated to remain with your vehicle. Once a service attendant checked me in and we discussed the service required, I asked for a courtesy car wash and was told they would take care of that. After service was completed and I was given my keys in the office and paid an unexpected $70 for a cabin filter, I noticed my vehicle was not washed. At that point, I was too frustrated to bring this to sideline attention, so I just left as an unsatisfied customer.

We have been using the service at AutoNatio OP for 8 years. I will only bring my car there for service. They are polite, efficient, professional, and the customer is important! I highly recommend them.

Not very efficient or friendly. They made me wait to make sure they knew what they were doing, then after 15 min they let me go. About 45 minutes later he calls to tell me they don't have the recalled airbag he spent 15 minutes checking on, and they don't know when they will. It is not a short drive there for me so I asked if they could look at a ruff idle I was having wile they had it and I did have an appointment allotment of course they could not. They are too busy for there own good.

The process went very smoothly- I had viewed the car online before arriving at the dealership and was promptly assisted when I got there. I had not done any preapproval for financing, but their department was very helpful and was able to get a very good rate for the loan. Would recommend.

Service advisor was terrific. Tammy always kept me informedon the vehicle status and updates to needed service. Service was performed within the time promised. Refreshing to have a positive experience at a dealership. I won't heisitate to have all my regular servcie performed there.

Tammy did a great job of letting me know what was wrong with the truck and when it would be done. And it was

I made an appointment and dropped my vehicle off because the battery was dying. I received a call back about 3 hours later that it would be $450 to replace my battery. I stated that I didn’t want it replaced by them because that price was outrageous. I’d just come get my vehicle. I showed up, and the battery was replaced but he gave me a discount.... I paid the Bill and left. I’ll never be back.

The service tech was professional and friendly and they were able to repair my vehicle in a timely manner.

The service tech was professional and friendly.

Great service department. On time and as promised. Sales, well, let me say that I will not buy another car there.

Excellent experience buying my new car. Justin Johnson is a great salesman

Was timely on repairs

Quality of service repairs

Great Service at this Dealership, they always take care of things and make sure things are done right! 5 of 5 stars

Very professional courtesy is outstanding highly recommend

🤩great service .Very nice clean waiting room .Dan lets me know what's my car needs and explains it to me very curtest associates .

This was my first new car buying experience, and it was wonderful and memorable. Note: It’s a time-consuming process, but as best I understand that seems pretty par for the course. So, nothing new there. The entire staff was very kind and talkative. Any question I had it was answered in a timely manner. There was no pressure to purchase the vehicle. It was a casual experience that ended with me going home with a new car. Thanks to Paul and everyone at AutoNation for the experience and the business.

Timely and complete. Service coordinator Tammy M. Was great as usual.

I had a great experience because of the salesman, Nathan Goodrow, he was very knowledgeable and didn't stop until he found the truck I wanted.

Easy purchase. Excellent buying experience. I would recommend this dealer.

My car was processed much faster than the last time.

Give you a good service and on time

We took our expedition2001 , Jeremy advisor took care the issued were having ... I highly recommend Auto Nation Ford Orange Park for all auto repair!!

Outstanding service! Friendly, courteous and professional personnel. Highly recommend!

Service is always outstanding nice,polite, very knowledgeable staff, my service advisor Mr. Dan O’NEAL is my go to guy couldn’t ask for Any Better 👍🏻‼️HIGHLY RECOMMENDED 👀‼️

With an appointment it took 11/2 hrs to get a tire rotation and oil change

The good service. And most of the service people.

Recently, I bought a Hyundai Sonata. Paul at Autonation made it easy in the purchasing process. He has often updated the status ( price changes, availability,etc.). I strongly recommend AutoNation Ford at Orange Park to my friends.

We have a service plan on our Explorer. Making appointments are super easy, very accommodating and always thorough. Tammy was very professional.

Tammy in the Service department is the BEST ! Complete understanding of any issue, timely updates during the service, and prompt follow-up when the vehicle is ready for pick up !

Great staff and great service

This was by far the worst experience I’ve had and I’ve been getting my car serviced mike shad/autonation since I purchased brand new. I don’t know when I waiting area was last sanitized. There were other customers not wearing masks and one of them kept coughing and sneezing. The service advisor tried to upsell me on service which I didn’t need and it was on record that I didn’t need. It took almost 2 hr for an oil change. Then the advisor didn’t sanitize his hands to check me out when I had just saw him snacking on chips

Salesman, David, was very engaged and listened to what I was looking for in a new truck. He answered questions and provided me with all the information I needed to make the best selection for my interests. I would definitely recommend David to friends and family.

they actually care about sanitizing chairs and the inside of vehicles I haven't seen anyone else do that at least not in front of me quick and easy service highly recommend if you want a vehicle or truck

I came in for service and to get my rear view camera repaired under warranty. I told the service rep that the camera has intermittent failure, and that it may work now but will randomly not work. They did the regular service but simply said they couldn't recreate the gripe on the camera, so they can't do anything. It's an intermittent failure, so it won't happen every time you put it in reverse, but the service department decided it wasn't worth their time to honor the warranty, and of course the camera failed once I tried to back the car in to my driveway after leaving the dealership. And now im stuck with a camera that fails randomly because this service department was too lazy to look in to it. I would not recommended this place for any warranty work.

First time visit for oil change on my 2020 Edge. I spoke to the Service Manager Michael Cochrane and shared with him I was very particular as well as my expectations. My experience was overall great. Service sells IMO so I will be back another time and AutoNation still on the list to purchase another vehicle.

Great customer service!!!

Very professional, prompt and do a good job.

Excellent service, prompt response

Horrible service. Dropped my vehicle off last Tuesday for a service appointment. It’s been over. A week and no one returns any freaking phone calls. I’ve come up there twice today and keep getting the run around. This isn’t how you do business. I’ll be moving my service business and future purchases elsewhere.

the staff was the very best to work with and my salesman David was the best to work with

So I'll try to keep this story as short as possible. I made an appointment online to get service on my boyfriend's Ford F-150 last week. I made the appointment for yesterday because I also had to take my Chevrolet car to get an oil change and a checkup at my dealership, Gordon Chevrolet. When I originally made the appointment I put in the make and model of the vehicle along with needing of oil change, a filling of oils, and just a basic checkup. Since the website does not say the price of these services I called AutoNation Ford of Orange Park yesterday morning before my appointment. When I called, a woman answered the phone and informed me that I would need to speak to a certain gentleman about my appointment for he was only one who could tell me the prices of the appointment. So she transferred me over to his phone. However a different gentleman answered the phone. He said that the gentleman I needed to speak to was currently out on the line with customers and ask me if he could take a call back. Without a hesitation I gave him my call back information expecting to receive a prompt call back considering that my appointment was at 2:30 and I needed to know how much it was going to cost. 30 to 40 minutes later I still had not received a call back so I called AutoNation Ford back. The same woman answered and I asked to be transferred over to the gentleman that was supposed to give me a call back. When I was transferred a different woman answered. I informed her that I was looking for this specific gentleman so I could speak to him about my appointment. She went to check his availability and stated that he was still on the line with customers...which I completely understand. Not wanting to wait for a call back because I wasn't sure how long it would be until I got that call back. I stated to her that it was urgent that I speak to him or someone about my appointment to find out the prices and that I was told he was the only one I could speak to. She put me on hold and told me that she went to go check to see if he could help. She either left me on hold so long that the phone hung up or she left me on hold just long enough and then hung up the phone. Getting a little irritated from getting hung up on after not receiving a call back after 30 to 40 minutes. I call back now for a third time. instead of a woman answering the phone first a gentleman answered the phone this time and Instead of asking for a specific gentleman to help me with my appointment I stated what I needed to this gentleman that I answered the phone. I asked him to look up my appointment and let me know about how much it was going to be. He said he would not know unless he had the VIN number in front of him even though I had put all the truck specifics except for the VIN number online when I made the appointment. So he started to rattle off a range of amounts for each thing that I was needing done. I thanked him for his time and hung up. The service that I had experienced with AutoNation Ford along with the prices that he said blew my mind. So I decided yesterday to try different route. I called Gordon Chevrolet to see if they service Ford vehicles. And to my surprise they do. I informed the gentleman up at Gordon Chevrolet service of the problem I was having and that I needed to get my boyfriend's truck serviced. He said the earliest appointment they had was 3:00 which was great because I had an appointment there earlier for my car. I told the gentleman that I wasn't sure If the truck was a V8 or a V6 and that originally filled out the information with AutoNation Ford with my boyfriend and he wasn't there at the time. The gentleman at Gordon Chevrolet informed me that was no problem and that just depending on whether it was a V6 or a V8 it just changes the prices slightly. So I then made the appointment with Gordon Chevrolet to get the service that I originally scheduled with AutoNation Ford. They were happy to help me and I now had an appointment for 3:00 yesterday. To my surprise around 2 hours later I received a call from the original service gentleman of AutoNation that was supposed to give me a call before. I informed him that he could go ahead and cancel my appointment and that I was not looking to reschedule at this time. I was able to take my boyfriend's Ford truck to the Gordon Chevrolet dealership and had all the service that I needed to be done on the truck for hundreds less than was stated to me by the gentleman at AutoNation Ford. Now I can say that I am not an auto mechanic. So maybe my communication to the original gentleman at AutoNation Ford that I spoke to that informed me of the prices were not correct on what I needed to be done on the vehicle. But if we put aside the prices of what he stated, the service in general was awful. Gordon Chevrolet change the oil on his F-150, filled up all his fluids, did a multi-point inspection, and rotated his tires. All for less than $70. I can say that once again I am thoroughly pleased with Gordon Chevrolet. However AutoNation Ford was lacking tremendously.

Mr O’Neal was very professional and courteous. We did not have the battery receipt with us at the time, but he told us if we brought it back he would do a refund. We came back the same day with receipt and received our refund no questions asked. Mr O’Neal was very personable and we appreciated that.

So far my dealings with Autonation have focused mostly with my sales rep, Charles Warren. He was very professional and a pleasure to work with. I never felt pressured to make a purchase.

All my services has been wonderful! The service department and customer service has always been spot on. I am not required or being sold something that I don't need! They are very direct and helpful with services being render. I enjoy everything! Always polite and courteous! Great job and well done.

Great job! Rudy was a huge help!

Great sales staff very good prices

I work here, great place to buy a Ford or Lincoln. Super Nice and real people.

My Honda Pilot broke down about noon on I-10 in Jacksonville, Florida on November 28 while I was headed home to NC. AAA arranged for it to be towed to Autonation on Blanding Blvd for evaluation because their garage was open until 5pm, and I was trying to get back on the road. (Apparently they are an AAA certified garage.) AAA did not pick my car up until 3pm. I called Autonation at 327pm and spoke to Jeremy to let him know what happened with the car so they could look at it as soon as the tow truck arrived. He asked why it was being brought there and wanted to know if I purchased it from AutoNation. He told me it probably "won’t get looked at" that day, and they may not even have the right tools. . He said I should take it to a Honda dealership. I asked if one was nearby, and he said across the street. I had no idea Autonation was a Ford Dealership! I just thought it was a car service center. I was able to get the tow truck driver to take it across the street to Lucas Honda, only to find out their service center is closed on Saturday and Sunday. I called Autonation back and spoke with Jeremy again. I explained the circumstances again. He said, he only had 2 men working and all they did were oil changes and there was nothing he could do for me. IF you only want to work on Fords, then AAA should not be sending other cars to you and you should not be an AAA certified garage. This definitely was a hindrance to getting back on the road on Saturday, and in fact it was Monday! I am very disappointed in the way this situation was handled! After reading other posts, it sounds like this is not a good service center anyway.

I was greeted by Aaron, he was very Professional, and talked me through the process and a joy to talk to. He kept me informed the entire time my vehicle was in the shop. Aaron Thank you so much for the amazing job you did with Customer Service. Bravo Zulu Mrs. Cooper

Called service department to schedule an Oil, Filter and Tire Rotation along with a Ford recall . Was informed that service and recall would take about an hour provided parts were not needed for the door latch recall. I stated I would wait for the service to be performed. We arrived at 9:45am for scheduled 10:00am service. The wife and I were directed to the waiting area. After almost three hours I asked the wife to check on our vehicle since I was not able, due to being on supplemental oxygen. She was informed that so far nothing had been done to our vehicle. Apparently they thought we had gone home even though I requested to wait when appointment was made. I had the wife cancel our scheduled service and they said they would complete the recall. We received no work order to show the recall had been accomplished or what. This not acceptable customer service for a customer on oxygen and undergoing cancer treatment!

Had a oil leak and would not take care of it - told me the extended warranty would do it $200 deductible - bought car less then 14 days and this is NOT a new leak- if they would have at least offered some help, the review may have been better- sales manager was a joke ! LESSON LEARNED FOLKS

My visit started about week or more before the service. I came in get my emergency light fix and the dashboard modula replacement. After the work was completed, I learned the emergency light inside the vehicle was not repaired; I turned around and came back to have it address. Mr. Edmunds came out and told me he mentioned it to the mechanic when I dropped it off. He then told me to wait in the waiting room and after about 30 minutes my vehicle was still sitting there. I came out and ask Mr. Edmunds what was the hold up and he said I could leave and he would contact me to when I could make another appointment. To date I have not heard from anyone from Auto Nation Ford concerning the issue. I served this country in the United States Marines for 28 years and three combat tours and just feel violated how I can pay so much money and get no respect in return. I know this won't make an different, but if it dose. I can't see me or my wife spends anymore money at this Ford Dealership. [contact info removed] Mr. Evans

Jeremy was very nice and informative when servicing my car.

DO NOT EVER have your vehicle serviced at Autonation! Took truck in for steering issues they found the problem and told us that it was covered under the warranty and would call us to make an appointment when the parts arrived. Of course no call so I called them made an appointment for the following Monday at 7am. Dropped my truck off at 6:45 called them at 1pm after again not hearing from anyone was told the mechanic would call me back and he did at 4:15 and told me they were waiting on another part and it likely would not be ready today. When actually they had no idea my truck was there and did not even bring it into the shop until 4!! Tuesday they replaced the part, AGAIN NO CALL TO ME. I called at 12 was told someone would call back and received call back at 3 and was told that did not fix the issue needed to order another part! On Wednesday still no word from anyone AGAIN. Called them once again and was then told that the warranty company decided that they are not covering the part they had already replaced and my truck was in pieces so I would be responsible for everything!! Now I am past the point of being angry. On Thursday STILL NO CALL TO ME! I went up there at 11am truck still not ready. I was charged $1000 more than what that submitted for the warranty company to pay and no discount was given to me for the screw up with the warranty company. Such a rip off and the WORST customer service I have ever seen in my life absolutely no communication what so ever!!! And now truck is pulling to the right!

Blew my brand new echo boost engine at 14,000 miles and before you ask, yes, I routinely had the oil changed every 3,000 miles. Even the maintenance manger said l didn’t need to change it so often but what can l say, happy wife happy life and it’s her car. Anyway it was under warranty and it was repaired at no cost. It took nearly 2 months to get a new block installed and I had a loaner but the real issue is the maintenance department absolutely refuses to tell me what went wrong sure I get a lot of double talk but I know BS when I hear it. Today engines should easily last over 200,000 miles and even then they should maybe leak some oil or be burning it. Having been a Ford only man my entire life (65+ years to date) this is the first time I have completely lost faith in a Ford product (I’m actually afraid to drive it now) and this information blackout is exactly why. Ya know what, I never thought I would be saying this but unless Ford changes their ways, I won’t be recommending Ford ever again. Ford, if you ever want to talk, email me at “Csickpuppy@gmail.com”

Even though from time to time The Service Department has challenges, I’ve been coming here since it was Mike Shad Ford and I always get taken care of.

We flew to Florida from Texas to purchase a vehicle. Expecting the paperwork to be ready to sign so we could be on our way after the test drive was for sure a disappointment. Over 4 hrs later at the Dealership (3:30pm-7:30pm)we finished the paperwork. We didn’t get to see our salesman when we were leaving so our temporary license plate wasn’t put on the vehicle before we left. Even with our salesman tied up with another customer the other managers at the Dealership knew how long we had been there and could have volunteered to do it. Instead we didn’t get to put the temporary license plate on until the next morning in which we had to borrow a screwdriver from a Napa Auto Parts store and put it on ourselves. Next complaint.....a wind deflector was clearly stated and advertised on the AutoNation site in two different places as a featured option included with the 2015 VW Beetle Convertible we purchased. We asked about this repeatedly when we didn’t see it and was told by our salesman, Josh Bessent he’d look for it but if they didn’t have it we could get it from VW that they’d make it right since it said it was included. Long story short we didn’t get this in writing as a “signed promise” or an “owed to customer form” so we did not get this. After a few texts, phone calls then emails sent by me to our salesman, his managers and to the GM of AutoNation all the responses I’ve received regarding this issue have become very obvious that everyone involved has only one interest and that’s the attempt to justify the actions of the dealership and have not shown any interest in viewing this situation from the customers perspective. Our lesson learned and our advice to you is do not leave the dealership without a signed promise or a signed owed to customer form if anything was told to you by your salesman or a manager that’s not on the vehicle at time of possession. This was a $400 mistake on our part. The vehicle we purchased is great and I’m very happy with it. Will I purchase from AutoNation again? No, I definitely will not.

The service advisor I had on 08/03/2020 was Bradley Pouliot. My normal advisor, Dan Coburn, was off. Mr Pouliot did not appear to even care about my car. I never even once heard from him after I turned my car over to him for service. The multi point inspection showed everything was fine but the washer fluid was completely empty. Hopefully everything else was really OK. My vehicle was in the completed lane for over 30 minutes and the advisor never notified me. Another advisor asked me what I needed after the first 15 minutes and checked on my car. He was told the advisor had been on the phone and was completing the paperwork. After another 20 minutes, another advisor asked if she could help and told me to go into the office and stand in front of his desk . Only then did the advisor ask who I was and tell me he had to finish the paperwork that was sitting on his desk.

The staff needs to make sure they have the item they tell the customer they can come in and get replaced rather than wasting the customers time. This happened more than one. DO NOT buy an autonation battery protection plan.

Chris, Malcom, and John were amazing! I am a young female that just bought my first vehicle entirely on my own & they made me feel very comfortable and confident!

they are crooks and liars. they should be reported to the Better business bureau. avoid this place like the corona virus.

great service. kept me appraised of parts/cost required for repairs, and when vehicle would be available to pickup. Assistant Manager, Jennifer is a go to person for all my auto (Ford) needs.

Just bought a used auto from AutoNation Ford. Thanks to Greg Mosher for an excellent experience. John Kanicki was helpful as well.

I took my truck in to have them fix it they kept it 6 days did not off me any kind of transportation they did not put what they worked on back together there where 5 fuse in the floor with the fuse box cover in the floor and the clover that goes over that in the floor. They can not keep the same people there at all I get someone new every time I go the sales people are very good but you have to also have a very good Service department. I have always had a Ford but this time I got a b V W because of there Service department. I have been going to this dealership for over 17 years and have got 4 cars or trucks from them but I will not be going back to them anymore.

Recently went to ford looking to upgrade, Nathan Goodroe was very helpful and was able to make this the easiest car buying experiences I have ever had. He even went over all the features in the car to make sure I knew everything about it before I drove away. If you’re looking for an easy process and great deal I suggest you go by and see him. Couldn’t be happier with my new car!

Excellent car buying experience. Great prices great sales team. Thank you CJ (sales)for all your help! And thanks John (finance) for making all the paperwork seem quick and painless.

Charles "CJ" Joseph was the best! Great customer service. Hassle free. Would recommend this dealership and would definitely recommend CJ!

Great service and superior personnel mean I have never had a bad experience there. The staff are always concerned about doing their best in the timeliest manner. Tammy is amazing, which is why I’ve followed her from place to place for years.

Autonation ford has one of the best salesman I have ever met Gil was a great salesman who takes care of everyone who he comes in contact with he really makes u feel like a friend of his. He will take care of you and make sure it's not just a hassle to buy a car but you enjoy him personally

Bought a jeep Monday and had excellent service from Matt and Malcolm , Thank You guys . 😄😃😄

Bryce at AutoNation has been such a godsend throughout my car shopping experience. He’s helped so much to find me the best deal and price, while still making sure I’m in a safe, reliable, and family friendly vehicle.

I had a recall on my vehicle and was lost as to what it was. Brought it in to AutoNation Ford OP and Greg was very kind and explained everything to me. He was very knowledgeable and took his time with me. I appreciate Greg. Knowing he is kind and trustworthy, I will buy my future vehicle from him. I recommend AutoNation Ford OP because they hire the best of the best for all your needs. Thanks AutoNation!

On our third vehicle with Autonation Ford. Greg has made our experience easy. We will be back for our next purchase with him. For a knowledgeable and friendly salesman ask for Greg.

Hassle free car buying experience the finance lady marlena and Joseph aka cj were awesome and another guy I think his name was Matt they got me approved quick and easy with warranty and I love love love my suv I’m totally happy I will definitely buy again from this place . Did I mention they are nice and welcoming all the staff 🥰🥰

My husband and I had a wonderful experience with Bryce (sale person) and Chris (in finance). They worked hard to get us into our Ford Fiesta with little pressure. On a scale of 1 to 10 I would give them a 10.

Thanks to Greg Mosher and the rest of the AutoNation Ford team for a great buying experience.

Brought my Mom in to search for a new vehicle. Was so happy when we met salesman Matt Banks. He was so patient with my Mom and put her at ease with what would potentially be a stressful thing at 80 yrs old,but instead it was made easy and no stress. Ask for Matt if you want a great buying experience!!!

We are very happy with our 2020 Ford Explorer XLT. Theresa and everyone at AutoNation of Orange Park was courteous, professional, and patient. Theresa took time to explain the options available on the Explorer and when they did not have the exact vehicle we wanted on their lot, they located one at another AutoNation and had it delivered within 24 hours to the Orange Park location. They were fair with pricing and our trade-in. We will return to Theresa and Auto-Nation of Orange Park when we buy another vehicle.

-NEGATIVE- Would NEVER return to Autonation Orange Park....Mother-n-law has been having her oil changed there for 3 yrs... Makes an appt every time!! We made an apt for an oil change for Saturday morning 12/14 at 10am....She arrives 10min EARLY they take her vehicle back and 10:30- She noticed it had not even moved yet... tells the service writer “I had an appt at 10am, does that not mean anything?” His response “Appts don’t mean anything, that just means we know your coming in”....... we work daily with Appointments - Appointments mean everything!!! He continues to tell her that every service department works that way!!!! Needless to say we pass another Ford dealership to use Autonation for our service needs, NOT ANY MORE!!

Made a 10am Saturday appt for oil change. Checked in at 9:55 am. At 10:35 car was still out front. I asked the service writer to explain to me why my car was “still in line” when I had an appt. “Kevin” said, “The appt just lets us know you’re coming and doesn’t mean you’ll get right in.....they are real busy today”. I lightened their load today and drove off.

Absolutely amazing service and staff. Theresa was absolutely amazing. I told her what I wanted and they met all my needs even down to the final payment. Thank you Theresa and Chris!!

Great experience fast service

Both my wife and I agree that this was the best car purchase experience we have had in our 40 years of buying vehicles. From our initial contact with our sales person, Teresa to Chris the sales manager and Chris in the finance department they were all very professional and a pleasure to work with. Most new or used car sales managers are like snakes in the grass hiding in their office, and this is not how it’s done at AutoNation in Jacksonville. We spoke to the sales manager face-to-face on making the deal work for both parties. It was all conducted without any pressure to spend more money on add-ons, but they were presented to us as options if we liked. I would recommend anyone, family or friends to purchase a vehicle from them. I know we will be back someday in the future.

Great service and staff!!

5 STARS Greg our salesman and Chris our finance guy were awesome! I had so much fun purchasing my brand new 2019 Ford Escape that I will be a returning customer for life!!!

Great people! Excellent Technician Staff!

We recently purchased a vehicle and the experience went very smoothly. We were helped by Eric Butler. He was very patient and made sure that we were satisfied! We love our new vehicle and highly recommend Autonation Ford Orange Park! Ask for Eric Butler, you will not be disappointed.

Charles Joseph was exceptional!!! He worked late in the night to get me into my vehicle!! He wasnt just trying to sell me a car, He was looking for something that would last and I could afford! Amazing sales guy

Bought a 2012 Ford Taurus from Bryce and am loving it. I was looking for a V6 sedan for less than $15,000, and he found me a great car at a great deal. I’ve been to 5 other car dealerships before purchasing and this one made me feel most at home with the free snacks and excellent customer service. I cannot recommend Bryce enough!!!

Bought a 2012 Ford Taurus from Bryce Roderick and am loving it. I was looking for a V6 sedan for less than $15,000, and he found me a great car at a great deal. I’ve been to 5 other car dealerships before purchasing and this one made me feel most at home with the free snacks and excellent customer service. I cannot recommend Bryce enough!!!

Charles Joseph was very helpful and professional. We appreciated the up front honesty from our salesman. This dealership has our business in the future.

offer 1st time buyers free maintence & oil changes

Phenomenal people Theresa was amazing and helped me out with the process making it a very smooth and efficient process for me I highly recommend this place and her too!!

Had such a wonderful experience yesterday!! Charles and Marley are the absolute best!!! Had fun and bought the truck I wanted who could ask for more!! I’ll be sending every one I know there!!! Thank again!!!

We experienced an untimely breakdown of our car and needed a replacement vehicle ASAP! Keeping the faith, we know, "God is Good", and was with us, and after working with AutoNation, we believe the gang over there are also GOOD!! We stopped in the dealership with the hope of returning home with a car. We were warmly greeted by a very non-salesmanlike young man named Eric Butler. Eric is a very poised and professional kind of guy, who knows his stuff about cars. He wasn't pushy or anything like what my husband and I expected we'd have to deal with to get into a car. Eric patiently showed us what options we had to choose from, given our circumstances, and helped us as we narrowed the possible choices down to 3 cars we really liked. Eric listened attentively as we explained what we were looking to accomplish, took our information, worked with his Manager on our behalf and put us in a beautiful new car! The staff worked together to provide us with great terms and awesome warranty options! Between Eric's genuine desire to assist us, and his Finance Director, John Kanicki's humorous and delightful personality while processing our paperwork, we came away with big SMILES on our faces for their quality customer service and willing **Attitudes**!! Needless to say, we will share our wonderful experience with our family and friends looking to buy a car. Without a doubt...AutoNation/Ford Lincoln-Orange Park location is the ONLY place we would refer people to go to, especially if they want to be treated well by a dealership that truly cares about their customers! Thanks guys for all of your help last night! It really means a lot to us.

They just make the car buying experience as easy as it gets.

Process was very straightforward. Ended up ordering F-150 to have the options and only the options I wanted. Jack Tashjian spent a good amount of time with me, test driving the available trucks and going through the ordering process. He was very helpful explaining the options/incentives/rebates available and worked to get me a good price on the truck.

We are like family! pleasant atmosphere

Gill and Chris worked very hard all day today to get me financed into they type of vehicle I was looking for. They went above and beyond!! Everyone was super friendly and courteous!!! I left here a very happy camper.

My wife and I bought a vehicle from Orange Park Autonation. Charles handled both deals and everything was clear and easy to understand. I bought a F150. Charles has a great personality and very respectful. No complaints here. 2 thumbs up!

Charles was our salesman and he was great! If you in the market for a new vehicle go to Orange Park Autonation and ask for Charles! He will get you right!

Excellent customer service! Go visit Mr. Charles and you will not be disappointed.

Best service center for our Ford Expedition. Always happy with the service.

I took my car to this location for service on the 31st because my check engine light was on and asked could they find out what the problem was. Then guy i dropped my car off with Mr. Tommy called me about a day later and told me he believed it was water in my gas or that i put the wrong gas in my car, so at this point I’m calling my insurance company, the warranty company and Shell gas station. Because at this point i need this matter resolved because i still have to work. I had to get a rental which i could only afford for a week and i called for a week to find out if he called my warranty company he said yes ok great. He said nothing was covered, now I’m like well why not. When i called the warranty company they said he stated i put the wrong gas in my car i said no i have a receipt for what i purchased. So now I’m like you told me it was water now your telling them it’s not. Then my insurance company sent an appraisal specialist out to look at my car he told them that it was no water found in the gas actually there was too much ethanol. So you tell me the first day it was water in my gas now you tell two of the companies the wrong story about the gas in my car. First it was water, wrong gas and now its that there was too much ethanol not water. I told him I’m gonna pick up my car today and they tell me pay the diagnostic fee because I signed authorization for them to do a diagnostic test I signed for you to do the proper diagnostics not give me a false diagnostics on my car and you couldn’t give me a clear answer as to what the problem with my engine. I spoke to the manager Mr. Boyd and Tommy who had my car said well it was a suggestion, we’ll you don’t give a paying customer a suggestion you should’ve given me facts. What you thought was I was just going to pay for the repairs. I think not I’ll pay the diagnostic fee because I’m never bringing my car back here you guys gave me a false diagnostics and expected me to pay $1087 in Engine repairs. I think not I will never take my car back to that location or tell anyone to go there.

Joe Portlock was patient, listening to all my requests and answering all my questions. He got right to work and I now have a Ford that fits me perfectly! Paperwork was a breeze and I am absolutely sure I got a great deal!! Joe is a very welcoming man who is easy to be around and the dealership is as well. Highly recommend!

Got awesome service from Bryce, He went out of his way to find us a car in our budget And now we are the proud owners of a brand new Ford Mustang

Great service department, See Dan O'Neal great person to help out with any problem you have.

My service experience was great. I was greeted immediately and my vehicle was taken in for service very quickly.

AutoNation Ford Orange Park gave me the best car buying experience. Douglas Lawrence and Joe Portlock took great care of me as I had to replace my totaled car. Highly recommended this dealer.

Malcolm D, Chris D and Chris in finance were great! 3 car I buy with them. Easiest car buying experience ever.

Bryce Roderick is such a great sales person. He helped my parents in getting a new car. He listed to their needs and wants and made the process super smooth.

Bryce is a great salesman that I worked with to get a insane deal on my new mustang eco boost 2018 ! I will be coming back here for the next sport car !

Whatever you do, do NOT buy a car from AutoNation Ford Lincoln Orange Park. Unless of course, you want to be duped and sold a CPO (certified pre-owned) only for it to have a defective sunroof (their words) and multiple trips to service for water inside the vehicle. The vehicle has black mold and can not be driven. AutoNation Orange Park and AutoNation Corporate will not stand by their vehicle and do the right thing. Nor will they return your phone calls. It's been 11 months of pure hell for my 72 year old mother. She's been a Ford/Lincoln/Mercury customer since 1970, only to be treated with abject, gross negligence, and disrespect.

Needed a lead frame that was a part of a ford recall. They wouldn’t repair it neither would ford even though it specifically says that it’s a known issue on Ford.oemdtc.com. Sure hope no one gets hurt but I guess I’m not the one liable at least.

Great service! Tommy in service is amazing! Very helpful & understanding. Great communication.

my sales person very knowledgeable, curious, was a pleasure to deal with.

work was done in the timeframe promised

Professional and courteous.

Loved working with Gil on trading in my 2010 Edge for a new Explorer! Gil knows his cars and helped me get all set up. He took care of everything and didn’t miss a beat. Thanks!!

We drove all the way down from SC for the car of my daughter’s dreams. I made numerous calls to a couple of different dealerships before driving down. When we showed up at AutoNation and asked for the sales manager, the salesman came out (he had emailed me also previously) with the key in his pocket and literally ran off into the lot to get us our car. We drove all around until satisfied and he showed my daughter all the features. Everyone was super nice and helpful. It was a fantastic experience and worth the drive.

Service dept was right on time for my appt (didn't have to wait at all). My service advisor was Greg Mosher and he went over everything with me before they did anything (new battery under warranty). Touched base with me after they took my rouge to the back and looked over my warranty plan and actually told me a few things I had that I didn't realize. Will definitely come back here the next time I need an oil change or service work done on my Rouge!

Roberta Hall was Great, getting me the car I wanted at the price I was willing to pay.

Fast courteous service. Provided me with a vehicle while my vehicle was being repaired. My Service Advisor Tom went the "extra mile" for me. Very Pleasant Experience!

On 9/10/2018 I entered into a purchase agreement with Autonation Ford of Orange Park Florida on a F-150 crew cab truck. I was told by the sales executive (Bob) that handled the transaction that there were no open un-serviced recalls on this specific truck VIN 1FTEWICB5JFB30569. The sales executive provided me with a disclosure document that stated the truck had gone through a 172 point inspection and was Ford Certified pre-owned, and specifically, he personally had checked the VIN for open recall notices. After returning home with the truck I did find a document on their listing that there was a declined recall dated Aug 22, 2018. That document is in direct conflict with the statements from the sales executive and the company. Upon further investigation; I called another Ford service center to check on the VIN for open recall notices and there was also a recall notice un-repaired, un-serviced and open from Aug 29th 2018. I had contacted the sales executive and he said the other dealer could be lying in an attempt to make a sale and that he personally checked the VIN and all was good. I insisted that he check the VIN and Magically there was now a recall that somehow just showed up. So, I called another dealer and checked the VIN and they too confirmed that it had been open from Aug 29th 2018. Further, the recall that they declined to repair and record as repaired and closed was supposedly addressed by taking a part from some other Ford truck and repaired, but their document does not support that. If this was true, then it would have been recorded as repaired vs declined. So, I was misled several times, presented a document that stated the truck was Ford certified and it was obviously not and specifically was given a disclosure document signed by the sales execute and that I also signed base completely under false work, false communication, fraudulent documents and soiled intent on behalf of the dealership and in representation of Ford Motor company as being qualified as Ford certified. The recall issue has the potential of horrific results including engine compartment and cab fires and in itself is a horrible thought that my family is exposed to. Failure to disclose is one thing, but false disclosure is an awful and dirty way to do business and had I not be "just curious enough" to glance at an open email, I would have never even known about it. But, Autonation Ford of Orange Park sure as heck did. All of this was after driving 60 miles to the dealership when the exact same sales executive misrepresented the driver seat being powered vs manual. This too was a specific discussion, that I asked him to walk out to personally check the truck as the photos on the listing had cut off the seat control area. He informed me that he checked and it was powered. Once I had driven 60 miles and discovered that, he later confessed that he just looked at the truck paperwork to confirm that is was an XLT "so he assumed" it had a power seat. Vs the specific question asked; please just go out and look at it. He said he did......This is clearly a resounding way of doing business and a pattern of misrepresentation over and over. Upon speaking with his Manager (Chris) I asked to buy a new truck, offered additional money for either the same model or even just and XL truck or lower grade / value truck then the XLT. I then went through an up-sale fiasco where he tried to sell me a far more expensive truck and extract another $8000. I had already stated that I didn’t want a fancier, up-sale truck and in fact would accept a truck with less features and a smaller motor. Then he tried to extract $3700 and I had already made a very respectable offer to purchase a smaller engine, less featured truck for an additional $1,500 even after all of the garbage they put me through and I then enhanced the offer to $1,700 without resolution. Then came the dirty dirt truth, they have the exact truck or trucks that would work for me and one I was willing to take any color other than White - But, guess what, none of those trucks can be sold as they are locked down due to, wait for it - un-repaired and open recalls. So, how do they know that, certified a truck that was clearly not certifiable by Ford standards, but they simply are now surprise that the truck they sold me has at least one open recall and another that they claim they stole parts from a donor truck and marked the paperwork as declined vs repaired, serviced, corrected, closed, good to go, safe, won’t catch you and your family on fire....I’ve spent many many hours on this only to hear that they have invest 4 hours this morning.. Not sure how this is my fault or my failure or my burden, buy Autonation Ford of Orange Park Florida feels its my burden. I wrongly assumed they were in the business of selling cars, truck and servicing customers and “Ford Certified” and meant “Ford Certified” and I’m very certain everyone there is paid to do that. On the other hand; I was just the guy paying them, being extremely cooperative and never once did I complain that I had to take my time to fix their failure to disclose, fix their failure to be transparent and not be respectable problem solvers. In closing, when I asked for the second key to the "Ford Certified" truck there was only one key and I was told that a key company would contact me about making a duplicate replacement key - That alone is a requirement for it to be sold as "certified". Update 9/13/18 5:pm: I left an urgent vmail to speak with Gene the GM yesterday and naturally he never called me. I then drove there 63 miles away to try and resolve the issue to my satisfaction and not only was Gene not available, but he left town without even trying to connect with me. I spent nearly 2 hours there and not a single human in the entire organization was available to even understand the prior days discussion let alone participate in resolving this. Apparently, the GM and the next in line where away and must be in a mysterious and particular place that doesn't have phones. I asked kindly to call one of them, to text one of them, to call corporate hq - no deal, refusal. Response from the owner: Greg, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (904) 270-9943 for further assistance with moving forward. We hope to hear from you in the future. So, he can' take 5 minutes to call me, but I must chase him to resolve something I didn't react. Not sure how that make sense at all... RO NO SERVICE DATE SERVICE DESCRIPTION 669335 August 22,2018 DSRE - Declined Recall / Campaign Service

i had 4 tires, brakes, and alignment and oil change done. i was happy with the service coordinator he was a great guy. however i got my car back and the check engine light was on, and my sensors for my tires was on. After getting home I had to fill the tires with air. its a simple thing. But that being said if it is a simple thing for me, why didnt the mechanic pick it up? i just hope he fully installed all 4 brake and not just 3.

Dan Coburn has worked with my family for years. We've had several different vehicles. He is honest and trustworthy . Wouldn't have anyone else.

We had the smoothest car buying experience EVER! All staff we came in contact with were super nice and so accommodating!

Roberta Hall is very amazing

They have excellent service. I always get with Dan Coburn. He's great.

Aaron screwed up and ordered the parts for my car after I told them not to work on it then they billed my Insurance after talking with the director Michael. Buckle up boys because that's Insurance fraud and I'll make sure it's known.

Great dealership experience! Our service rep Greg was awesome to deal with. Quick turnaround, no strongarm tactics to make unnecessary repairs, etc. Best dealership service department experience I have ever had! Thanks!

I had a very good and smooth buying experience at AutoNation Ford Orange Park FL. I got a nice used F150 at a fair price and received a good value on my trade in. Bob Hewitt was great to work with! I will definitely give them a shot at my future business.

nice staff. reasonable prices. fast service.

I always have a great experience when I take my explorer in for any reason. My service advisor Dan C. Lets me know if and when I need any thing. I already know I will be buying my next truck from Auto Nation

First time there and I had a lot of questions and car issues. Tammy and her team helped me prioritize my car upkeep and explained everything. I definitely appreciate the patience and care.

Excellent service and staff. We were on vacation when our AC went out. Jennifer in the service depart was great to work with and helped us get a rental while repairs were completed quickly and Chris was wonderful with our children during the diagnosis and during checking out.

There service department is top notch, curtest, professional and helpful.

Admit they damaged a customer's car while it was in service and fully restore it to pre-damage condition of which they're refusing to do.

Just received our new 2018 Ford Escape and we love it! Our salesman Malcolm Daigle and the finance guy John Kanicki. were Awesome!

We purchased our car from autoNation 6 years ago and service the car at the dealership. Over the years we have had a few problems with the car, but the service department has always done their best to treat us with patience and respect. Our Service Tech Dan Colburn has taken care of our needs for the last few years. He has earned our respect and we have confidence that he does the best job he can for us. P.S. our extended service plans we have purchased have saved us a great deal of money, as the MKX that we bought has all the cutting edge equipment that Lincoln offers and can be quirky at best.

I brought my RV into Dan O'Neil was very professional.

Great service like said in previous post, this is were I would buy all my cars

I've bought 3 vehicles from Autonation Ford on Blanding and normally have always had a great experience with the service department. But today I am very disappointed and very mad because one of your service techs ran into something in my car. The new headlights they just installed today are damaged the whole front bumper was damaged, there's a hole in my bumper!! Both fenders are damaged, there's dings in my rear driver's side door. There's scratches on the plastic trim on the driver's door and greasy hand prints all over my car and looks like people were leaning all over it. I don't even lean or hang out on my car!!! This car is 2 1/2yrso and doesn't even have 14, 000 miles on it yet! This thing is still like new, or at least it was until today!! The messed up thing is that the service advisor or manager couldn't or wouldn't stick around and wait for me to come pick up my car and speak to me face to face about what had happened!! The phone call I got about it was made to sound like it wasn't that bad and they had already ordered a new bumper cover and they would take care of it. But of course nobody was there when I showed up and didn't know anything about my car or where it was even parked. I had to go out and find my own damaged vehicle. You know the sad thing is that I actually work for another Ford dealership and because of purchasing 3 of my vehicles and the normally good customer service/experience I've received from Autonation Ford on Blanding I bring my cars to them. Plus we don't get employee discounts on service through my job. LOL!! But needless to say I am very upset and disappointed with Autonation Ford on Blanding and it's probably going to take some work and time to earn my trust back again!! So today is going to be a big thumbs down��!! Lucky I can't upload the pictures of my damaged vehicle to youe FB page, but best believe I will be sharing them on mine!!

Amazing experience buying our Fusion with James Ang today....�

Service was awesome, no pressure on buying a truck, thanks to everyone

Very nice service advisor however, two hours for an oil change and tire rotation is a little long for a customer with an appointment.

I worked with Dan Oneal at Orange park location and was very impressed by his knowlege of Ford F-53 motorhome chassis and how to fix them, and located some hard to find wiper blades.Dan really knows his stuff when it comes to motorhomes!

Went in today looking for a new vehicle for our family and Gil A. knew right what to put us in. Excellent service and very professional. If we need vehicles in the future, he is our go-to guy and will be recommended to our friends and family! Thanks again, Gil!

Great service. Tammy is so true professional . Service was a bit slow,seems AN has too much business.

The sells group are great but repair center sucks. Was there last Saturday the 12th for oil change and to have a loud fan issue looked at. And all they would is that it was normal. Just left another mechanic and it cost me $300 for a blown fuse because the idling fan was not working.

The service was excellent I was in and out with just a short wait. The waiting area was clean and comfortable. My truck runs so much smoother now. Tammy was my service representative and she was polite and efficent.

Hands down best experience I've had buying a vehicle. No pressure just straight up honest sales reps. Shout out to my new car guy forever....Lionell Stewart! He is awesome and professional. Tell you sales manager you need a raise! If your in the market for a vechile go see him now. He'll take care of you. Also shout out to the finance mgr Richa....another top notch professional. Treated me with respect and didn't push a bunch of stuff on me I didnt need. Thanks to all the AutoNation family. You will always have my business.

Dealt with Dan in the service department about a recall on my Mustang,very pleasant on the phone and in person.Took my car in,was told it would take about 1 to 1 1/2 hours,was done in an hour.Very good service.

GREAT communication, AWESOME staff, WONDERFUL atmosphere, and ROCKIN prices.

Great place to get a quality car. Chris Thompson was very helpful.

Garbage service. It took over 24 hours to patch a tire on a $80,000 truck. Then when we took the tire to a REAL tire shop, THE COMPARABLE AND RELIABLE SHOP took the tire off and they didn’t even patch it!! They plugged it after boring a bigger hole and then just sealed it with RTV silicone and if you have any common sense silicone doesn’t stick to rubber! After arguing with the manager for 30 mins he agreed to give us a refund! Imagine if our tire would have blown on the highway?! If we would have died you would have a bigger issue on your hands than $65 for a PATCH THAT WASN’T EVEN CORRECT. Finally when we came to an agreement I just wanted to be reimbursed because they plugged it instead of patching it He said ok and when we came in this am to get the refund the manager still wanted to argue. This is not correct on how to repair a tire. HE ALSO TOLD ME THE OPINION OF 3 OTHER TIRE SHOPS WERE WRONG. I HAVE PICTURES OF THIS DEATH PLUG THEY PUT ON MY vehicle for anyone wanting to see. Seriously save your money and go to WALMART. At least they’ll refund you if you’re not happy without the argument and belittling.

We bought a 2014 Ford Taurus from Jack Tashjian and had a wonderful experience with him, financing and service department. We needed a larger car and went back to AutoNation and Jack. We just bought a 2017 Lincoln MKX and have had the same wonderful experience with them. I would highly recommend this dealership.

Service after the sell is nonexistent on used cars. I contacted the sales manager and his exact words were..."can't help you. Good luck." I sent email to the general manager.... his response.... (crickets) .. no reply.

The absolute worst service for a dealership, sales department is great as always. Service managers, and techs are absolutely the worst. Can't even check brake fluid and instead write a new brake pad suggestion. Do not have your vehicle serviced at this dealership.

Superb service, as always. Truck repairs are not cheap, but the care and attention to detail one gets from the Ford Lincoln Orange Park Autonation is worth every penny. The supervisor, Dan O'neil, was as professional, competent and thorough as ever. I've been trusting him with the care and repair of my Diesel F-350 for years, and he has never once failed to impress me with the operation he runs. This time was certainly no exception. I recommend him and Ford Autonation without reservation.

Called with my problem and was gotten the following day. (Another dealership couldn’t get me in for a week.)They found my problem, fixed it and I was able to pick my vehicle up the same day. Happy camper.

I've been a Ford owner since I could drive. When I moved to Jacksonville, Mike Shad Ford was my place of choice for maintenance. Now it's called AutoNation and I still go there. My salesperson Devon helped me get a brand new 2018 Ford Fusion and I love it. The dealership has always been customer service first. I'm very impressed and satisfied.

The lady that scheduled my appt was extremely rude but the lady that checked me in, i think her name was Lindsey, she was extremely nice. Good business, mostly good customer service.

In 2015 I bought a 2007 tahoe and they recommended a $ 2800 guarantee that would cover all the electronics for 3 years or 30 thousand miles and now 2.5 years and only 13 thousand miles tell me they can not help me because my car is chevrolet. but when they want to sell the guarantees they say it covers everything. I do not know why they sell guarantees for another brand of veículos. I'm very upset but I can not do anything

Dan is the man! Great service and fixed a problem that only Ford could fix! Thank God for Warranties!

Very poor experience very disrespectful of someone’s time they lie they never have the parts they never follow through like they’re supposed to I would not recommend this dealership to anyone.

Bunch of crooks. They tried telling me my escape was only worth $4500 and my only option was to buy a brand new vehicle. I went in knowing the value of my vehicle which is worth $13,000. The salesmans name is Jerry. I've been a Ford guy my whole life but this experience may have made me turn away from ford forever

James approached us with a big smile and hello, asked what we were looking for, then drove us around. Found an F150 STX Offroad and headed to his desk to work a deal. James worked with Finance and we struck a deal within an hour. Only took about another hour and a half and papers were signed and I had a new truck. Third vehicle I have bought at this location and wouldn’t go anywhere else. I love my truck!! Thanks, your team is the best!

Every time I need service I go right to Tammy. She is there to help me out every time. Never had any problems

At the end of the day at home I realized they got every penny they wanted so don’t get caught up in the moment do your Math!

People were all very friendly and helpful. Roberta and Jack were great to work with. We love the Lincoln MKC and got a great deal.

Wow thank you Willie and Roberta and everybody else there for the great customer service . We knew what we were Looking for and they got us in and out in a couple of hr compared to other dealers . Can’t say thanks enough for getting us into our car .

Jerry Searles is amazing!! So excited for my new ride, I highly recommend!!!

I purchased my new truck from Autonation Ford Orange Park. My salesman was Nathan Goodroe. He is honest, straight forward, and doesn't try any doubletalk to sell a car. He made the experience so pleasant that I am going to buy my wife a Lincoln MKC from him in the future!!

We drove 120 miles to look at a car we saw advertised on the internet. The car was exactly as advertised and they offered a fair deal on our trade. We drove home in a car that we had been searching for and were very pleased we our sales person and the finance people. The only disappointment was the detailers were not very detail oriented. If you are looking for a very specific car and you see it at an AutoNation dealer you need to check it out.

Just got a Chevy Silverado 1500. Best vehicle buying experience I’ve ever had! Thanks Nicholas Cleland for your help!�

Absolutely the worst service department, purchased maintenance agreement and wish I hadn’t. Three days for an oil change is completely unacceptable, previous visits they failed to add washer fluid, DEF, etc. Please think twice before considering their service dept. this is coming from a local business owner right here in Jacksonville who knows the value of time and money. This was not the first occurrence but it will be my last. I will never return or recommend them.

Roberta was extremely responsive when we expressed interest in a 2015 Ford Explorer Sport. We had planned on driving to Jacksonville from Tampa to take delivery, but we had something come up and couldn't make the trip. Roberta told us we could have a courtesy delivery to a local AutoNation. She arranged the delivery very quickly and we had the car delivered by Walt in about 24 hours. The Finance Manager at the local AutoNation helped with the paperwork and we drove our beautiful car off the lot in about an hour. I totally recommend working through Internet Sales if you don't have a ton of time to spend or if you live out of town like we do. I can't say enough about the quality of people we dealt with and the excellent condition of the vehicle we purchased. Thank you!

I purchased my Explorer during the summer. I think I drove these guys crazy as I kept changing my mind, but they were very patient. I'm very picky and these guys (Emilio & Nathan) were great and never pressured me. I'll be back for my next vehicle.

I can’t say enough about Malcolm. He went above and beyond getting us what we wanted. Which they didn’t have but was more than willing to ship it to their location. He had everything ready and was so nice . Made everything so easy. Love my new 2015 Suburban.

first time going in for oil change, Dan Oneal was very nice and friendly service was good and fast.

I had a nice experience at Autonation ford. My car was done in less time than I had been told. Service was very good.

My Salesperson Nick was amazing. I cant say enough good things about Nick or this dealership, Nick found me a car that was exactly what I was looking for at a price point better than I could find anywhere else. His Manager Rini Shepen was great to work with and clearly had my best interest at heart. I'm so glad I picked AutoNation Ford Lincoln Orange Park to buy my first car from!

John and I just purchased a Lincoln MKX from this dealership. They were so friendly and professional. Our Salesman Nicholas Cleland is by far one of the best sales people I have had to deal with. He went the extra mile to make the purchase of our new car hassle free. I highly suggest you ask for him when you arrive at the dealership, he will show you every option on the car and show you how to operate it in this world of High Tech vehicles. Thank you Nick for a great experience. And thank you AutoNation for the hassle free purchase and help with financing.

I have always had a great experience when I bring my car in for maintenance! Nicholas Cleland is always so helpful and knowledgeable! Thanks Nick!

I have a 2014 Ford Explorer that I bought brand new for $43,000. At about 30000 we had a problem with the vehicle giving us a warning that the transmission was not in park when it actually was. It was still under warranty so we brought it in and the replaced the shifter and said it should fix the problem but if we had the issue again they would fix it even if the bumper to bumper warranty was up because the problem began while the vehicle was still under warranty. When I went to pick up the car it wouldn't start and they said the battery was dead so they replaced it because again it was still under warranty and told us the battery came with a 3 year warranty. It is now 1 year later and my battery dies. I called and they look up my account and say yes we see the battery is still under warranty and asked me to bring it in at 9:00 this morning. When I arrived they had no record of me having an appointment and tell me I have to pay for the battery because the one I had was replaced by the warranty. I argued because I was told it came with a 3 year warranty and after speaking to management they agree to replace it. As far as the issue with the shifter I was told it was not covered but they would try to get it fixed though ford but only if I agreed to pay $100 to have it diagnosed. Why should I pay $100 when there is no guarantee it will be covered? I have always defended ford because I love the fords I have owned but it is becoming more and more clear it is all about getting as much money as you can from your customers and not wanting to follow through with promises. My vehicle has 52,000 miles now and we should not be having these kind of issues. My husband has spent 20 years in the navy and this is the most money we have ever been able to spend on a vehicle. Apparently we made a mistake spending it at ford. Very disappointed �

Really not happy with auto nation ford on blanding! Although everyone is very nice, why do I have a problem with a "certified pre-owned" already? Had the car 2 weeks and one of those weeks it's been in the shop and now week 3 back in the shop and still not fixed. What's the point in being "certified" if it has problems that should have been caught during inspection?

ROBERTA HALL at automation Ford is truly wonderful !!! Not only is she a fantastic professional sales woman, she is so knowledgeable with the technical things on our new car and truck! We love her!!!! We send everybody to her!

Words cannot describe how happy we are that we purchased my new car at this location! Nathan Goodroe made for an incredibly easy experience, he literally had everything squared away and ready to go for us before we would even ask! He got me EXACTLY what I wanted!!! He definitely knows what he is doing and is amazing at it! If only all car salesmen were more like him...

My 2008 F250 had a check engine light with a code of PO302 misfire on the #2 cylinder. so I changed out the #2 coil with a boot. Then cleared the code and ran the engine again the light came back on, so I changed the #1 and #2 around and still got the check engine light with PO302 for the #2 cylinder. I was thinking that the #2 plug was fouled and needed changing out. Because the 5.4L engine is known to break off the spark plugs I thought it was better to take it in to Autonation to have them change the #2 spark plug and to test the system. the service guy told me it would be $100, so I left the truck with them at my 8:40am apt. I had to call back at 1PM only to be told that the tech was at lunch and they would have to check with him when he got back. Latter in the day around 4PM they said my truck was done and the charge is $295.98 One spark plug $15 is on the high side but what the (you fill in the blank) $29.64 Shop supplies and the rest was labor 246.97 for changing out one spark plug that didn't break. Note They did change #1 and #2 coils back but that only takes a few minutes to perform. I don't like the way this dealer is ripping people off!

My Ford Escape's coolant reservoir cracked and causing high engine temperature unsafe to drive. AutoNation Ford Lincoln of Orange Park's service team was incredible i had just had back surgery and was unable to be with the car when the tow truck dropped it off. They were able to handle all my issues over the phone while I was in the hospital and were flexible on the date of me picking my vehicle up givin my situation. Highly Recommend!

Nathan is the best. Found the perfect car for our daughter. She couldn't be happier.

I took my truck here for an oil change. I had no problems they got me in quick and got me out quicker,Service advisor was knowledgeable and friendly

I worked with Roberta Hall. She sold me 2 cars and was awesome to work with!

Another aggravating visit to this dealership's service department. The only reason I come here is to get those annoying service lights reset since I rely on reliable mechanics to service my vehicle. The first guy looked a the orange wrench light and said it's transmission light. Then wasn't sure and pulled the owners manual out of my glove box and thumbed through it for 5 minutes. Then he called over a friend who tried to figure out what it meant by studying all the dashboard lights for about two minutes until he concluded it was just the system thinking I needed an oil change... which is what I told them in the first place. Then I told them my sync system failed to update. It keeps partially downloading and stops. First they told me it was because I was not getting a good signal in my garage. I told them I am and the router/modem is only 15 feet away. Then they said I should pull it out of the garage. Huh? I asked them if they knew for sure if the car needs to be running. They didn't know. I asked how long it should take. The first guy said 3 or 4 hours, the manager, who I called over, said 20 minutes? WTF?

Best experience for me, they were up front on all cost and no price changes from the internet deal they committed to. The salesmen and financial services worked diligently to get us out quickly as possible knowing we were on vacation.

Daniel did a great job when I needed service on my F350. I always dread using the dealer for service, but not now that I know Daniel will make sure the job gets done, and done right. I also would like to mention Boyd, the service department manager. He helped me at the last dealer he worked at and I was very pleased to find him again, as he will always do anything he can to make you happy. Thanks guys!

I had a wonderful experience yesterday, they had everything ready for me, explained how to use every gadget in my car. I got a great deal plus my service was awesome. Very pleased..thank you..

They are the best dealership to buy from. Their customer service is top notch. Clarence, the Finance Manager is amazing. He has the best personality and is a great person to speak to. We have purchased 2 vehicles from here and I will not go anywhere else. We purchased our truck from Malcolm and he was professional and friendly. They definitely make car buying pleasant and easy.